CSM Architect Job at GlideFast

CSM/Telco Architect

As an Architect with GlideFast Consulting, you will be responsible for the overa...

Location

United States

Salary:

155000.00 - 200000.00 USD / Year

GlideFast

Expiration Date

Until further notice

Requirements

5+ years delivering / architecting / implementing technical solutions on ServiceNow
5+ years professional consulting
2+ years implementing ServiceNow IRM solutions
Certified System Administrator Certification (CSA)
Certified Application Developer Certification (CAD)
2+ Certified Implementation Specialist Certification (CIS): CIS- CSM and CIS- FSM
Maintain an active government security clearance if applicable

Job Responsibility

Lead the architectural design and oversee delivery of ServiceNow implementations aligned with client business objectives
Own end-to-end technical solutions, including architecture, configuration, and integrations, across multiple projects
Develop expert-level JavaScript and ServiceNow APIs to build scalable, maintainable solutions
Design and implement business rules, client scripts, script includes, UI policies, ACLs, data policies, and UI scripts
Lead development efforts across 2 of the following key areas is required: CSM, FSM, CRM, Order Management, S2P, Integrations
Conduct client workshops, support demos, and gather technical and functional requirements
Create technical architecture documents, including process flows and design specifications
Review team code and provide feedback to ensure quality and adherence to best practices
Collaborate with Business Process Consultants during planning and validation sessions
Lead troubleshooting efforts to resolve complex issues across internal and client teams

Sr Technical Architect - ServiceNow Architect, CSM, CSDM & ITOM

The ServiceNow team partners with business, IT operations, and engineering group...

Location

India , Bangalore

Salary:

Not provided

Blue Yonder

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science, IT, or related field
10–13 years of IT experience, with hands-on experience with ServiceNow implementation and development
Strong expertise in ITSM, CSM, CMDB, ITOM, with exposure to HRSD or Security Operations as a plus
Deep proficiency in Glide scripting, JavaScript, Flow Designer, and IntegrationHub
Proven experience designing and delivering end-to-end integrations (REST/SOAP, API, LDAP, SSO, OAuth)
Experience in CMDB and Discovery (data model, reconciliation, service mapping)
Experience in ITOM (Event Management, Discovery, Service Mapping)
Solid understanding of ITIL processes and ability to apply them in ServiceNow solutions
Hands-on experience with Service Portal, Workspace, and UI Builder
Knowledge of CI/CD pipelines, automated testing, Agile/DevOps practices

Job Responsibility

Define scalable platform architectures for ITSM, CSM, CMDB, and ITOM solutions
Translate business and ITIL requirements into robust ServiceNow designs
Establish coding standards, reusability patterns, and best practices
Configure workflows, catalog items, client/server scripts, UI policies, and business rules
Build and support complex integrations with enterprise systems
Develop automation solutions using Flow Designer, IntegrationHub, and Orchestration
Provide technical leadership to developers and consultants
Review solutions for scalability, maintainability, and performance optimization
Lead technical workshops and design sessions with stakeholders
Ensure platform stability during upgrades and releases

Fulltime

Servicenow Architect CSM & SPM Now Assist

We are seeking a ServiceNow Architect to define end-to-end platform architecture...

Location

Salary:

Not provided

IT Teams

Expiration Date

Until further notice

Requirements

8–10+ years ServiceNow experience, including architecture roles
Deep expertise in CSM and SPM solution design
Strong understanding of Now Assist / AI strategy in ServiceNow
Enterprise architecture mindset (scalability, security, performance)
Experience with multi-instance / multi-region deployments
Stakeholder management and workshop facilitation

Job Responsibility

Define solution architecture and roadmap for CSM, SPM, and Now Assist
Lead discovery workshops and translate business vision into platform design
Establish architecture standards, guardrails, and governance
Design AI-enabled workflows leveraging Now Assist
Oversee integrations, data architecture, and security considerations
Support pre-sales, solution shaping, and estimation
Mentor tech leads and developers

Fulltime

Manager, Technical Account Manager

We’re hiring a Manager, Technical Account Manager (TAM) to lead and grow a team ...

Location

United States , Remote, Americas, Boston, New York, San Francisco, Seattle

Salary:

Not provided

Monte Carlo Data

Expiration Date

Until further notice

Requirements

7+ years of experience in customer-facing technical roles such as Technical Account Manager, Solutions Architect, or Technical CSM
2+ years of experience managing or leading technical customer-facing teams
Strong understanding of modern data technologies, including SQL, cloud data warehouses, and orchestration tools
Proven ability to coach and develop technical talent while driving customer outcomes
Excellent communication skills, with the ability to influence engineers, executives, and cross-functional partners
Strong operational and project management skills with a customer-first mindset

Job Responsibility

Hire, onboard, coach, and develop a team of Technical Account Managers
Set clear expectations, goals, and career paths for TAMs, fostering a culture of ownership, technical excellence, and customer empathy
Provide regular feedback, performance management, and mentorship to help team members grow and succeed
Oversee technical relationships for Monte Carlo’s largest enterprise customers, ensuring strong onboarding, adoption, and long-term success
Act as an escalation point for complex technical challenges and high-impact customer situations
Ensure consistent delivery of best practices around data observability, reliability, and scale
Partner with Product and Engineering to bring customer insights into roadmap prioritization and product strategy
Collaborate with Sales and Customer Success leadership on account strategy, renewals, and expansion opportunities
Help define and improve TAM processes, tooling, and engagement models as the business scales
Define success metrics for the TAM function and track performance across customer outcomes and team health

What we offer

Competitive compensation, meaningful equity, and comprehensive benefits
Flexible remote work, generous PTO, and a culture built on autonomy and trust

Fulltime

ServiceNow Solution Architect

We are looking for a Senior ServiceNow Solution Architect, experienced across AP...

Location

Salary:

Not provided

IT Teams

Expiration Date

Until further notice

Requirements

experienced across APO, CSM and ITSM
technical leadership and architectural guidance for enterprise-level implementations

Fulltime

DV cleared ServiceNow CSM Programme - Multiple Roles

We are supporting a major digital transformation programme being delivered by a ...

Location

United Kingdom , Newbury

Salary:

Not provided

Xcede

Expiration Date

May 03, 2026

Requirements

Active DV Clearance (mandatory)
Proven experience working with ServiceNow
Strong knowledge of ServiceNow Customer Service Management (CSM)
Experience delivering enterprise platform implementations
Ability to work effectively within large-scale transformation programmes
ServiceNow architecture and solution design
ServiceNow development and configuration
Business process transformation
Programme and project delivery
Enterprise integrations and platform governance

Job Responsibility

Deliver and implement ServiceNow CSM solutions within a secure enterprise environment
Work closely with business stakeholders to define and implement customer service processes
Design and implement scalable ServiceNow platform solutions
Lead architecture, configuration, and platform development activities
Support programme delivery through governance, planning, and stakeholder engagement
Collaborate with cross-functional teams including architects, consultants, and developers

!

Enterprise Account Executive, CXO

Our suite of products is market leading in the customer experience space, and we...

Location

United Kingdom , London; City of London; East London; Central London; South East London; West London; Canary Wharf; South West London; North London; Greenwich; Stratford

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Validated Enterprise Software sales experience
Have sold into global enterprise customers, and able to demonstrate strong POV and value realisation, securing multi-million, multi-year deals
Track record of achieving/exceeding sales quota and market share goals
Show success in selling to executives, VP and/or 'C' level – preferably CMO/Digital Leaders
Excellent networking ability
Skilled Solution seller with proven ability to build win-win proposals
Outstanding communication, presentation and negotiation skills (verbal and written)
Excellent organizational and time management skills
Able to maintain a high level of efficiency and work effectively in a fast-paced, collaborative and team-oriented environment
Ambitious and focused

Job Responsibility

Manage the relationship closely, help drive value from existing investments and position and grow investment in new Adobe technology
Align closely with supporting teams across CSM’s, solution consultants, enterprise architects, digital strategy, marketing, inside sales, and many more
Lead the engagement with your clients, support a clear value framework, manage communications across c-level executives, and facilitate communications and relationships across their business and ours
Generation of net new revenue through driving and developing sales strategies
Demonstrate ability to work closely with Partners, Consulting and SC’s
Share and build customer references and value metrics per vertical and segment
Drive marketing activities and PR activities in collaboration with Marketing
Demonstrate solution selling capabilities

Enterprise Account Executive, Digital Experience

Our suite of products is market leading in the customer experience space, and we...

Location

United Kingdom , London

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Validated Enterprise Software sales experience
Have sold into global enterprise customers, and able to demonstrate strong POV and value realisation, securing multi-million, multi-year deals
Track record of achieving/exceeding sales quota and market share goals
Show success in selling to executives, VP and/or 'C' level – preferably CMO/Digital Leaders
Excellent networking ability
Skilled Solution seller with proven ability to build win-win proposals
Outstanding communication, presentation and negotiation skills (verbal and written)
Excellent organizational and time management skills
Able to maintain a high level of efficiency and work effectively in a fast-paced, collaborative and team-oriented environment
Ambitious and focused

Job Responsibility

Manage the relationship closely, help drive value from existing investments and position and grow investment in new Adobe technology
Align closely with supporting teams across CSM’s, solution consultants, enterprise architects, digital strategy, marketing, inside sales, and many more
Lead the engagement with your clients, support a clear value framework, manage communications across c-level executives, and facilitate communications and relationships across their business and ours
Generation of net new revenue through driving and developing sales strategies
Demonstrate ability to work closely with Partners, Consulting and SC’s
Share and build customer references and value metrics per vertical and segment
Drive marketing activities and PR activities in collaboration with Marketing
Demonstrate solution selling capabilities

CSM Architect

GlideFast

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 08, 2025

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Job Description:

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