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GlideFast Logo GlideFast · IT - Software Development

CSM Architect

United States 155000.00 - 200000.00 USD / Year · Job Posted December 08, 2025
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Job Description

The CSM Architect will be responsible for overall architectural design and delivery assurance. GlideFast's Architects have broad technical and process knowledge across a wide portfolio of GlideFast's services and products. They work closely with the Business Process Consultant to create Stories by crafting the technical approach for each. The Architect will be crucial in providing administration, application development, maintenance, and technical support by using good practice web programming techniques to configure robust solutions to the client utilizing the ServiceNow platform.

Job Responsibility

  • Lead the architectural design and oversee delivery of ServiceNow implementations aligned with client business objectives, helping clients maximize the platform’s value through effective solutions
  • Own end-to-end technical solutions, including architecture, configuration, and integrations, across multiple projects
  • Develop expert-level JavaScript and ServiceNow APIs to build scalable, maintainable solutions
  • Design and implement business rules, client scripts, script includes, UI policies, ACLs, data policies, and UI scripts
  • Lead development efforts across key areas such as: ServiceNow Applications (CSM) and Third-Party Integrations (REST, SOAP, MID Servers)
  • Conduct client workshops, support demos, and gather technical and functional requirements
  • Create technical architecture documents, including process flows and design specifications
  • Review team code and provide feedback to ensure quality and adherence to best practices
  • Collaborate with Business Process Consultants during planning and validation sessions
  • Lead troubleshooting efforts to resolve complex issues across internal and client teams
  • Participate in agile ceremonies and ensure timely, high-quality delivery with positive client feedback
  • Demonstrate a commitment to continuous learning by staying current with service delivery solutions, technologies, and methodologies, and quickly developing proficiency in new products as required
  • Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
  • Demonstrate strong corporate citizenship by completing required administrative tasks such as timesheets, feedback forms, and internal documentation accurately and on time

Requirements

  • 5+ years delivering / architecting / implementing technical solutions on ServiceNow
  • 5+ years professional consulting
  • 2+ years implementing ServiceNow CSM solutions
  • Certified System Administrator Certification (CSA)
  • Certified Application Developer Certification (CAD)
  • 2+ Certified Implementation Specialist Certification (CIS): CIS- Customer Service Management (required)
  • Maintain an active government security clearance if applicable
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