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CSJ IT Helpdesk Technician

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Archway Community Services

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Location:
Canada , Abbotsford ▼

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

20.00 CAD / Hour
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Job Description:

The CSJ IT Helpdesk Technician assists the IT Team in completing IT projects as defined by IT organizational requirements at various Archway locations in the Abbotsford area, and possibly Mission. The CSJ Helpdesk Technician will receive and execute IT tickets to support Archway staff. This position requires logical thinking and isolating possible points of failure to identify the root cause of the problem. Issue identification and resolution are the end goals.

Job Responsibility:

  • Assisting the IT Team in completing projects as defined by organizational IT requirements
  • Assisting and supporting the IT Team in maintaining the IT Infrastructure to satisfy organizational requirements
  • Using the IT ticket system, responding to IT helpdesk requests for support from Archway staff
  • Troubleshooting IT issues for Archway programs and staff
  • Writing data reports as needed
  • Using the IT ticket system to track work, find solutions, and time spent addressing IT issues
  • Working with the IT team to support work on tickets, projects, and other requirements
  • Other duties as assigned

Requirements:

  • Must be between the ages of 16 and 30, at the time of their start of employment at Archway
  • Must be a Canadian citizen, immigrant with permanent residency status, or person on whom refugee protection has been conferred under the Immigration and Refugee Protection Act
  • Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada according to the relevant provincial/territorial legislation and regulations
  • Ability to work independently and as a member of a collaborative team to solve complex issues in a timely manner
  • Analytical, problem solving and troubleshooting skills
  • Good planning and organizing skills
  • Ability to work Monday to Friday, with possible evening shift work from 12:30 PM to 8:30 PM
  • Ability to work in confined conditions and perform activities that require a moderate level of physical exertion for a short period
  • Ability for a high degree of distractions and competing priorities, requiring the ability to effectively switch tasks
  • Ability to work for extended periods of sitting and screen/keyboard use
  • Ability for direct, in-person contact with on-site staff and clients
  • adherence to health and safety protocols is required
  • Ability to drive for program-related work
  • the use of a personal, reliable vehicle is an asset
  • Eligibility to meet Canada Summer Jobs requirements of being between 16 to 30 years of age at the beginning of the employment period
  • be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment
  • have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada
  • A satisfactory criminal records check is a condition of employment which Archway will make arrangements for the successful candidates

Nice to have:

  • Education and experience in a related field is an asset
  • Experience in customer service is an asset
  • Knowledge of PC hardware, operating system installation, configuration, and troubleshooting techniques is an asset
  • A valid BC Driver’s license and satisfactory driver’s record is an asset
What we offer:
  • Great in-house training opportunities
  • Build your experience in the field of reception and office administration
  • Rewarding work in a positive and supportive environment
  • Work-life balance
  • Access to online wellness resources including newsletters, physical health videos, and wellness events
  • Free use of Archway’s wellness equipment

Additional Information:

Job Posted:
May 05, 2026

Expiration:
May 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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