CrawlJobs Logo

CSI & Problem Management Specialist

vodafone.com Logo

Vodafone

Location Icon

Location:
Romania , Iasi

Category Icon

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

Not provided

Job Description:

We are seeking a CSI & Problem Management Specialist who will manage problems and defects across IT applications and systems (software, infrastructure, and network) used by Vodafone customers. This role involves initiating and coordinating corrective and preventive technical solutions, acting as a subject matter expert and escalation point, and ensuring effective resolution in a dynamic environment.

Job Responsibility:

  • Oversee the development, implementation, or modification of software and hardware projects, applying Agile methodologies
  • Coordinate technical defect analysis and involve relevant teams to identify root causes and permanent solutions, while managing temporary workarounds for incidents
  • Engage and guide technical project teams to complete outstanding actions within agreed timelines and parameters
  • Provide regular updates, communications, and recommendations on project and investigation progress
  • Initiate and lead projects aimed at reducing incidents through analysis, alert centralisation, and collaboration with technical teams for resolution

Requirements:

  • Experienced in managing problem tickets, projects, and software defects using ITSM tools such as BMC Remedy
  • Skilled in coordinating sessions with technical teams to identify, document, and resolve problems and defects, including root cause analysis and solution approval
  • Proactive in identifying improvements using methodologies like 5 WHYs and Fishbone
  • Strong in operational escalation management and stakeholder communication
  • Holds ITIL Foundation certification or equivalent knowledge, with solid understanding of infrastructure services, software, hardware, and network applications
  • Fluent in English and experienced in project, problem, incident, or change management
What we offer:
  • Hybrid way of working: 2 days per week/ 8 per month
  • Medical and dental services
  • Life and hospitalization insurance
  • Dedicated employee phone subscription
  • Take control of your benefits and choose any of the below options: meal tickets/private pension/vacation vouchers/cultural vouchers within the budget
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
  • You get to work with tried and trusted web-technology
  • We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off
  • Special Paternal Program - 4 months of paid paternity leave

Additional Information:

Job Posted:
January 22, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for CSI & Problem Management Specialist

CSI & Problem Management Specialist

We are seeking a Problem Management Specialist to oversee the full lifecycle of ...
Location
Location
Romania , Iasi
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficient in using BMC Remedy or similar ITSM/ticketing tools to manage problems, incidents, and defects
  • Experienced in managing problem tickets, technical projects, software defects, and IT system issues across software, infrastructure, and networking
  • Skilled in coordinating and facilitating sessions with technical teams to identify, document, and resolve problems using structured methodologies
  • Proactive in defining improvements through root-cause analysis techniques such as 5 WHYs or Fishbone
  • Experienced in operational escalation handling and supporting the implementation of system and application improvements
  • Equipped with strong communication and stakeholder management skills, and fluent in English
  • Knowledgeable in ITIL Foundation principles, infrastructure services, networks, software, and hardware
  • Experienced in Project, Problem, Incident, or Change Management environments
Job Responsibility
Job Responsibility
  • Oversee the full lifecycle of technical problems and defects affecting IT applications, infrastructure, and network systems used by Vodafone customers
  • Coordinate technical investigations, drive corrective and preventive actions, and act as an escalation point for complex issues
  • Oversee the development, implementation, and modification of software or hardware solutions during project delivery, including within Agile frameworks
  • Coordinate the investigation of technical defects, engaging relevant technical teams to identify root causes and ensure permanent resolutions and temporary workarounds
  • Lead and motivate cross-functional technical teams to complete outstanding actions within agreed timelines and quality standards
  • Provide consistent communication regarding project status, investigation outcomes, and recommended actions
  • Initiate and lead software, hardware, and incident-reduction projects through detailed incident trend analysis, alert consolidation, and close collaboration with technical teams
What we offer
What we offer
  • Hybrid way of working: 2 days per week/ 8 per month
  • Medical and dental services
  • Life and hospitalization insurance
  • Dedicated employee phone subscription
  • Take control of your benefits and choose any of the below options: meal tickets/private pension/vacation vouchers/cultural vouchers within the budget
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
  • You get to work with tried and trusted web-technology
  • We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off
Read More
Arrow Right

Product Category Specialist– Electrical & Modular Systems

Do you want a role where your knowledge and experience with electrical material,...
Location
Location
United States , Aurora
Salary
Salary:
110000.00 - 150000.00 USD / Year
rkindustries.com Logo
RK Mechanical, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Business, Supply Chain Management, Logistics, Engineering, or a related field
  • 7+ years of product knowledge in electrical material, electrical equipment, and modular fabrication
  • Demonstrated success in strategic product selection, planning, and supplier negotiations
  • Knowledge of industry-specific regulations, compliance requirements, and standards
  • Knowledge and experience with the Construction Specifications Institute’s standards, specifically: Division 26 – Electrical, Division 08 – Openings, Division 07 – Thermal and Moisture Protection (preferred)
  • Strong analytical and strategic thinking skills
  • Leadership and team management capabilities
  • Detail-oriented and highly organized
  • Knowledge of environmental, social, and governance (ESG) considerations
  • Ability to adapt to changing market conditions and industry trends
Job Responsibility
Job Responsibility
  • Provide expert-level advice on product and brand selection for the relevant product category during estimating, engineering, operations, and purchasing meetings
  • Stay up to date with the latest products relevant to the product category
  • Ensure compliance with industry regulations, standards, and company policies
  • Collaborate effectively with estimating, design, and engineering teams across multiple business units, offering informed insights and expertise
  • Perform other related duties as assigned
  • Read and interpret specifications and provide expert-level recommendations for products, vendors, and manufacturers in the following CSI divisions: Division 26 – Electrical, Division 08 – Openings, Division 07 – Thermal and Moisture Protection, Division 23 – General HVAC, Division 42 – Process Heating, Cooling, and Drying Equipment
What we offer
What we offer
  • Competitive benefits to support your growth and well-being
  • Hands-on training and development opportunities through RK University
  • Leadership and technical learning opportunities
  • Accredited apprentice program
  • Safety culture
  • Health, Safety, & Environmental programs
  • Support for local services through the RK Foundation
  • Fulltime
Read More
Arrow Right

Dealer Operations Specialist

At MSX you’ll be working with dealerships to grow fixed operations profitability...
Location
Location
United States , Detroit
Salary
Salary:
Not provided
chat3d.ai Logo
Chat3D
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Confident and skilled communicator
  • Ability to establish rapport with others by initiating and leading conversations
  • An active listener with exception verbal and written communication skills
  • Experience in delivering data-driven presentations to all levels of dealership management
  • Previous customer service experience
  • Analytical mindset
  • Understanding of metrics and reports
  • Natural teaching approach
  • Friendly and positive attitude
  • Ability to multi-task in a busy environment
Job Responsibility
Job Responsibility
  • Build Relationships: Work with assigned dealers (approximately 30-40), dealer operators, dealer managers, regional offices and zone teams to achieve common goals
  • Have a Consumer Mindset: Evaluate the dealership’s service customer experience based on customer data and observations and assist in continuous improvements / problem resolution to build customer loyalty, including CSI performance, service lead close rates, etc.
  • Be a Marketeer: Work with dealership and digital district manager (if applicable) to analyze marketing and merchandising plan, including dealership’s digital presence, against OEM brand direction, current market trends and dealership’s customer needs to identify business opportunities
  • Grow the Business: Achieve sales objectives for district by consulting with dealerships on how to grow their fixed operations and maximize the OEM Parts program
  • Leverage Data and Technology: Thoroughly prepare for each remote standardized dealer contact by identifying dealer priorities/needs, reviewing relevant reports, and preparing an agenda and presentation that addresses OEM and the dealer’s sales, retention and revenue priorities
  • Fulltime
Read More
Arrow Right

Dealer Operations Specialist

At MSX you’ll be working with dealerships to grow fixed operations profitability...
Location
Location
United States , Dallas
Salary
Salary:
Not provided
assessfirst.com Logo
Assessfirst
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Confident and skilled communicator
  • Ability to establish rapport with others by initiating and leading conversations
  • An active listener with exception verbal and written communication skills
  • Experience in delivering data-driven presentations to all levels of dealership management
  • Previous customer service experience
  • Analytical mindset
  • Understanding of metrics and reports
  • Natural teaching approach
  • Friendly and positive attitude with customers and co-workers
  • Ability to multi-task in a busy environment
Job Responsibility
Job Responsibility
  • Build Relationships: Work with assigned dealers (approximately 30-40), dealer operators, dealer managers, regional offices and zone teams to achieve common goals
  • Have a Consumer Mindset: Evaluate the dealership’s service customer experience based on customer data and observations and assist in continuous improvements / problem resolution to build customer loyalty, including CSI performance, service lead close rates, etc.
  • Be a Marketeer: Work with dealership and digital district manager (if applicable) to analyze marketing and merchandising plan, including dealership’s digital presence, against OEM brand direction, current market trends and dealership’s customer needs to identify business opportunities
  • Grow the Business: Achieve sales objectives for district by consulting with dealerships on how to grow their fixed operations and maximize the OEM Parts program
  • Leverage Data and Technology: Thoroughly prepare for each remote standardized dealer contact by identifying dealer priorities/needs, reviewing relevant reports, and preparing an agenda and presentation that addresses OEM and the dealer’s sales, retention and revenue priorities
  • Fulltime
Read More
Arrow Right
New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Drexel Hill
Salary
Salary:
Not provided
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
June 22, 2026
Flip Icon
Requirements
Requirements
  • Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
  • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
  • If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
  • State-level licensure and national certification requirements vary by state, click here to learn more
  • Regular and predictable attendance, including nights and weekends
  • Ability to complete required training within designated timeframe
  • Attention and Focus
  • Customer Service and Team Orientation
  • Communication Skills
  • Mathematical Reasoning
Job Responsibility
Job Responsibility
  • Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
  • Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
  • Contributing to positive patient experiences by showing empathy and genuine care
  • Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team
  • Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
  • Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
  • Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles
  • Delivering additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certification
  • Where permissible, the Pharmacy Technician may also support immunizations, which includes the following responsibilities: Completing additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status to support preparing and administering vaccines
  • Educating patients about the importance of vaccines and referring patients to the Pharmacist-on-duty for vaccination questions
What we offer
What we offer
  • medical, dental, and vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
  • and other resources, based on eligibility
  • Fulltime
Read More
Arrow Right
New

Mri Technologist

MedPro Healthcare Staffing, a Joint Commission-certified staffing agency, is see...
Location
Location
United States , Springfield
Salary
Salary:
Not provided
medprostaffing.com Logo
MedPro Healthcare Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Completion of a two year approved School of Radiologic Technology
  • Valid state radiology registration as required by state law
  • Registry by the American Registry of Radiologic Technology.
Job Responsibility
Job Responsibility
  • MRI technologists utilize their knowledge of anatomy, physiology and the principles of MRI to safely and efficiently operate MRI scanners, assisting in the diagnosis of disease and injury.
  • Ensure the safety of patients, staff and visitors who come in contact with the powerful magnetic field of a MRI scanner.
  • Position patients and coils on a table that slides inside the MRI scanner.
  • Inject contrast media as required.
  • Set appropriate technical parameters, operate MRI scanners and related equipment, and observe image data on computer monitors during scans.
  • Be familiar with the differences from a normal image and an abnormal image.
  • Recognize and respond to life threatening situations.
  • Assure compliance with federal, state, and local technical and professional regulations and accepted practiced guidelines.
  • Delivers quality, cost effective patient care in a professional manner.
  • Works effectively to maintain an environment of excellence, which is patient focused, providing timely, compassionate, quality patient care.
What we offer
What we offer
  • Weekly pay and direct deposit
  • Full coverage of all credentialing fees
  • Private housing or housing allowance
  • Group Health insurance for you and your family
  • Company-paid life and disability insurance
  • Travel reimbursement
  • 401(k) matching
  • Unlimited Referral Bonuses up to $1,000
  • Fulltime
Read More
Arrow Right
New

Pharmacy Technician

We're building a world of health around every individual — shaping a more connec...
Location
Location
United States , Oakville
Salary
Salary:
18.94 - 28.94 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
June 23, 2026
Flip Icon
Requirements
Requirements
  • Must be at least 16 years of age
  • Licensure requirements vary by state
  • Attention and Focus
  • Customer Service Orientation
  • Communication Skills
  • Mathematical Reasoning
  • Problem Resolution
  • Physical Demands
  • Visual Acuity
  • High School diploma or equivalent preferred but not required.
Job Responsibility
Job Responsibility
  • manage all assigned pharmacy workstations and tasks to support the team's ability to promptly, safely and accurately fill patient prescriptions
  • provide caring service that exceeds customer expectations
What we offer
What we offer
  • dental
  • vision
  • wellness resources
  • employee discounts
  • access to certain voluntary benefits
  • Parttime
Read More
Arrow Right
New

Cath Lab Registered Nurse

MedPro Healthcare Staffing, a Joint Commission-certified staffing agency, is see...
Location
Location
United States , Denville
Salary
Salary:
Not provided
medprostaffing.com Logo
MedPro Healthcare Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Active RN License
  • Degree from accredited nursing program
  • BLS & ACLS Certifications
  • Eighteen months of recent experience in an Acute Care Cath Lab setting
Job Responsibility
Job Responsibility
  • The Cardiac Cath Lab RN performs angioplasties, implants pacemakers and diagnoses cardiac conditions with an invasive catheterization procedure
  • Administer care for heart disease and heart attack patients by obtaining visual diagnostics of the arteries of the heart
  • Identify blockages, assisting the physician during procedures, and monitoring the patient’s status at other times
  • Administer interventional procedures like cardiac catheterizations, angioplasties, pacemaker and/or defibrillator implantation, and related interventional or diagnostic procedures
What we offer
What we offer
  • Weekly pay and direct deposit
  • Full coverage of all credentialing fees
  • Private housing or housing allowance
  • Group Health insurance for you and your family
  • Company-paid life and disability insurance
  • Travel reimbursement
  • 401(k) matching
  • Unlimited Referral Bonuses up to $1,000
Read More
Arrow Right