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CSI & Problem Management Specialist

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Vodafone

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Location:
Romania , Iasi

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

We are seeking a Problem Management Specialist to oversee the full lifecycle of technical problems and defects affecting IT applications, infrastructure, and network systems used by Vodafone customers. The individual will coordinate technical investigations, drive corrective and preventive actions, and act as an escalation point for complex issues. This role requires strong leadership, analytical capability, and the ability to manage multiple stakeholders in a dynamic, fast-paced environment.

Job Responsibility:

  • Oversee the full lifecycle of technical problems and defects affecting IT applications, infrastructure, and network systems used by Vodafone customers
  • Coordinate technical investigations, drive corrective and preventive actions, and act as an escalation point for complex issues
  • Oversee the development, implementation, and modification of software or hardware solutions during project delivery, including within Agile frameworks
  • Coordinate the investigation of technical defects, engaging relevant technical teams to identify root causes and ensure permanent resolutions and temporary workarounds
  • Lead and motivate cross-functional technical teams to complete outstanding actions within agreed timelines and quality standards
  • Provide consistent communication regarding project status, investigation outcomes, and recommended actions
  • Initiate and lead software, hardware, and incident-reduction projects through detailed incident trend analysis, alert consolidation, and close collaboration with technical teams

Requirements:

  • Proficient in using BMC Remedy or similar ITSM/ticketing tools to manage problems, incidents, and defects
  • Experienced in managing problem tickets, technical projects, software defects, and IT system issues across software, infrastructure, and networking
  • Skilled in coordinating and facilitating sessions with technical teams to identify, document, and resolve problems using structured methodologies
  • Proactive in defining improvements through root-cause analysis techniques such as 5 WHYs or Fishbone
  • Experienced in operational escalation handling and supporting the implementation of system and application improvements
  • Equipped with strong communication and stakeholder management skills, and fluent in English
  • Knowledgeable in ITIL Foundation principles, infrastructure services, networks, software, and hardware
  • Experienced in Project, Problem, Incident, or Change Management environments
What we offer:
  • Hybrid way of working: 2 days per week/ 8 per month
  • Medical and dental services
  • Life and hospitalization insurance
  • Dedicated employee phone subscription
  • Take control of your benefits and choose any of the below options: meal tickets/private pension/vacation vouchers/cultural vouchers within the budget
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
  • You get to work with tried and trusted web-technology
  • We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off
  • Special Paternal Program - 4 months of paid paternity leave

Additional Information:

Job Posted:
March 21, 2026

Work Type:
Hybrid work
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