CSE - D - Processing, HSBC

HSBC

Location:
Malaysia, Kuala Lumpur

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

To investigate breaks/exceptions on Foreign Exchange and Precious Metals transactions for HSBC BANK USA N.A. including identifying causes of breaks and taking necessary steps to resolve. Staff will have to work with counter parties, or other group employees as well as liaise with Relationship Managers for retail customers. Individual needs to have eye for detail, drive, passion for such work, and be a self-starter. Excellent spoken and written English is critical for success in the role.

Job Responsibility:

To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified SLAs
Responsible for rapport building and resolving customer inquiries in a professional manner
Acquire and update knowledge on procedures related to processes
Process work as requested by line management/customer
Ensure that work is completed in accordance with established procedures and standards
Work well independently, complete assigned tasks within established timeframes
Demonstrates ways to improve customer service and increase productivity
Participate in team meetings and activities to promote team spirit
Maintain HSBC internal control standards, including implementing audit points
Understand and minimize operational risks associated with the role.

Requirements:

Working hours will be primarily Night Shift ie., 8.00 AM to 6.00 PM EST (US hours)
Experience in Securities/Foreign Exchange & Money Market or Derivatives would be an advantage
A degree in accounting/finance/management/business administration
Experience in Treasury is preferred though not necessary
Ability to speak and understand English fluently
Ability to write business letters and reports
Good conversational/telephone skills
Ability to learn quickly and transfer knowledge appropriately
Ability to understand and interpret numeric data
Minimum, basic computer knowledge
Flexibility to work shifts
Ability to build rapport with and relate to a wide range of people
Ability to maintain focus while working with voluminous data
Ability to multi-task
Committed to equal employment opportunities.

Nice to have:

Experience in Treasury
Experience in Securities/Foreign Exchange & Money Market or Derivatives.

Additional Information:

Job Posted:
September 23, 2025

Expiration:
October 23, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

CSE - D - Processing