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CSC Processing Representative

United States, Rock Island · Job Posted April 27, 2026
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Job Description

The Customer Service Center Processing Representative role is perfect for focused, heads‑down processors who thrive in a task‑driven environment. This role of the CSC Processing Rep is critical to the processing department and ideal for someone who enjoys staying “in the zone” and moving work forward efficiently.

Job Responsibility

  • Process actions from CSC worklists with attention to detail (ex: beneficiary changes, reinstatements, loans and cash surrenders)
  • Analyze member inquiries
  • determine steps for resolution
  • and accurately process within required timeframes
  • Maintain accuracy on key financial and administrative tasks
  • Stay productive and manage your workflow independently
  • Collaborate when needed by reaching out to trainers and team members

Requirements

  • Self‑motivated, disciplined, and strong at managing time independently
  • Successful working remotely or in a hybrid environment
  • Not afraid to ask questions and collaborate with trainers or teammates

Nice to have

Prior Microsoft Teams experience (including screen sharing)

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

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