Csat It Service Management Lead, HSBC

HSBC

Location:
India, Pune

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The CSAT IT Service Management Lead plays a vital role in the day-to-day running of vulnerability scanning and threat assessment capabilities. The role reports to the Head of CSAT Engineering and supports the wider CSAT leadership team. Global Cybersecurity is responsible for managing information, technology and cybersecurity risks, driving the identification, assessment, and testing of security defects and vulnerabilities across HSBC's estate.

Job Responsibility:

Act as a key stakeholder in the lifecycle of all internal and 3rd party security tools, including procurement, design, development and delivery
Act as the IT Service Owner (ITSO) for 25+ IT services dealing with escalations and queries relating to the services
Management of a team of Technical Product Managers and ITSO delegates who are SMEs in their field and manage service delivery for their respective tools and services
Accountable for all governance, audit, regulatory and compliance requests including DR and Backup capabilities, control adherence and evergreening
Act as the Third Party Engagement Manager (TPEM) for all the team’s vendors, resulting in significant involvement in contract negotiations, governance, and relationship management
Working with the Governance Lead, define IT Service Management practices including Incident, Problem and Change management and support the wider team’s training
Drive efficiency and cost savings by optimising current operating models
Work closely with development and site reliability teams to ensure services are maintained and delivered on target
Develop enduring relationships with our Business and Control Owners who are responsible for the vulnerability scanning and threat assessment control objectives
Ensure the tooling is meeting their requirements and is operational to SLAs

Requirements:

An expert in Enterprise IT Service Management, including Incident, Problem and Change Management
ITIL v3 Certified as a minimum
Comfortable managing technical teams of at least 10-20 staff across different regions
Able to prove a track record of making strategic business decisions, considering relevant risks, long term implications, commercial realities and stakeholders' needs
An outstanding communicator at multiple levels
Able to pivot with rapidly changing priorities
Experienced in the delivery of 3rd party products through RFP, POC, Procurement, Development and Production processes
Experienced working in a highly regulated, fast paced environment

What we offer:

Continuous professional development
Flexible working
Opportunities to grow
Inclusive and diverse environment
Workplace that fosters opinions and respect

Additional Information:

Job Posted:
July 19, 2025

Expiration:
August 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Csat It Service Management Lead

HSBC

Location:India, Pune

Category:IT - Administration

Contract Type:Employment contract