CS Technical Support Engineer Job at E80 Group (Chicago)

Support Operations Technical Program Manager

We are seeking a highly skilled, dynamic, and motivated Technical Program Manage...

Location

United States , RTP

Salary:

Not provided

VAST Data

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field
Minimum of 5 years of experience in technical program management or project management, preferably in a customer support or operations environment
Experience with support tools and technologies is highly desirable
Technical Acumen: Solid technical background with experience in data storage, software development, or IT operations is advantageous
Proven track record of successfully managing complex technical programs and projects
Demonstrated ability to structure and assess problems, execute high-level directives, and manage program impacts
Proven track record in program management, execution, change management, and cross-functional stakeholder management
Strong executive presence, communication, and facilitation skills, with experience engaging and partnering at all levels, including executives
Strength in researching, understanding, distilling, and communicating complex business issues, ideas, and analyzing business impact
Familiarity with/drive the Agile development and release methodologies, especially for the automation of business processes and improvements/redesigns

Job Responsibility

Lead and manage technical support programs, helping to organize and track work via sprints or otherwise holding CS team members accountable for incremental progress
Manage prioritized projects outlined in the Customer Success roadmap
Collaborate with cross-functional teams ( including R&D, product management, and sales) to drive successful program adoption, KPIs and iterative improvements
Develop and maintain key performance indicators (KPIs) to measure the effectiveness of the programs you own
Provide regular reports and insights to senior management and the customer support team to communicate progress and blockers
Identify opportunities for process improvements within customer support and own follow-up where needed
Implement best practices to optimize efficiency, responsiveness, and overall customer satisfaction
Streamline and simplify manual and repeatable work for Customer Success team members and business partners who engage with us
Keep CS runbooks and SOPs up-to-date
Communicate between customer support and engineering teams

Fulltime

Customer Support Engineer

VAST Data is looking for a Customer Support Engineer to join our growing team! T...

Location

United States , Utah

Salary:

Not provided

VAST Data

Expiration Date

Until further notice

Requirements

Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions
Ability to manage own time and case load with rapidly changing priorities
Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world
Knowledge and working experience in common Linux system administration tasks and Linux OS in general
Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
Scripting and programming - bash scripting is required
must be familiar with one or more other programming language
Significant experience required in the areas of file systems and scale-out NAS Implementation
Excellent business written and verbal communication and presentation skills
MS or B.Sc. in CS, CE, EE or related fields

Job Responsibility

Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
Respond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicative
Complete daily technical operations as needed for the customers, working technical issues to full resolution and closure
Perform and support field services for customers: installations, upgrades, break-fix and expansions as needed
Submit and manage Feature Requests and/or Bugs into product marketing and development teams
Advocate for the priorities of your assigned accounts and continuously track and follow up on bugs, feature requests and escalations
Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products
Support and guide VAST data account teams on account technical status and activities
Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction

Fulltime

Onboarding Engineer

As an Onboarding Engineer you will be responsible for ensuring the successful Im...

Location

Brazil , Sao Paulo

Salary:

Not provided

CleverTap

Expiration Date

Until further notice

Requirements

Hands On experience with Mobile App Development (Android, iOS, Hybrid), Web Technologies, APIs & Integration Techniques
Ability to translate and troubleshoot various Scripting Languages
Familiarity or experience Integrating SDK’s
Technical Problem Solving
Understanding of Software Design and Deployment, Database concepts
Understanding of Project Management methods & tools.
Experience Presenting in Portuguese, Spanish and English
Bachelor's Degree in Computer Science or related fields

Job Responsibility

Work Directly with Technical Stakeholders and Development Teams guiding them on their successful integration of CleverTap SDK’s and API’s
Ensure smooth and timely onboarding of tour clients to CleverTap by successful implementation of the CleverTap Platform with a focus on reducing “Time to Value” (TTV).
Work closely with the designated Customer Success Manager from CleverTap, and at times work in individual capacity, to build relationships, educate, guide and train the customers Business Users, Developers and other technical stakeholders through the implementation process, campaign creation and successful "Go Live"
Act as a product consultant to your customers: Help define technical solutions and requirements to implement customers business use cases, assist with techno-functional knowledge around product integration, troubleshooting, conduct technical audits & reviews to ensure adherence to CleverTap guidelines, quality, performance and data sanity.
Participate in technical discussions with the customer to identify use cases, technical enhancements required in the CleverTap product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)
Document technical requirements, create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes
Enable, create and sign off campaigns with customers
Maintain Customer Satisfaction through continued Technical Support, Troubleshooting, Solutioning and unblocking Technical Integration Issues

What we offer

Be a part of a global growth stage startup
Work in a fast-paced, dynamic environment where your contribution matters
You are passionate about technology and its impact on the high growth mobile technology space
Innovate at scale, with learning opportunities
Be a part of a global category creator
hyper growth B2B SaaS startup
Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
Accountability and driving outcomes is the key to success
Your career here is limited by you and nothing else
Teamwork trumps individual success

Fulltime

Manager Technical Accounts

The Manager Technical Accounts role at CleverTap involves providing technical so...

Location

India , Gurugram

Salary:

Not provided

CleverTap

Expiration Date

Until further notice

Requirements

3-6 years of experience in Technical Support/Technical Account management/Technical Onboarding role
Excellent communication (written and verbal skills), able to take complex technical ideas and translate them to non-technical stakeholders to achieve the desired outcome
Work internally to drive teams in order to create workable solutions for the client
Experience with mobile development - any of the following Android, iOS, React Native
Experience with web development

Job Responsibility

Providing complete technical solutions to the customers for CleverTap product integration with the customer's system
Health checks for all existing issues of their quota of customers
Customer calls in order to understand and solve their problems and use cases
Liaise with internal teams in order to resolve issues or create solutions in order to drive adoption
Partnering with the Customer Success Team, to own the relationship with customers’ technical team for the assigned accounts
Assist with product integration, provide solutions to implement Use Case, ensure performance and data sanity
Attend customer queries, inquiries, tickets and resolve them to enable usage of CleverTap product by the client through the complete lifecycle
Participate in technical discussions with the customer to identify use cases, technical enhancements in the product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)
Document technical requirements create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes

What we offer

Be a part of a global growth stage startup
Work in a fast-paced, dynamic environment where your contribution matters
You are passionate about technology and its impact on the high growth mobile technology space
Innovate at scale, with learning opportunities
Be a part of a global category creator - hyper growth B2B SaaS startup
Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
Accountability and driving outcomes is the key to success
Your career here is limited by you and nothing else
Teamwork trumps individual success
You are passionate about experience technology and its impact on enabling growth

Fulltime

Manager Technical Accounts

The Manager Technical Accounts role at CleverTap involves providing technical so...

Location

India , Bangalore

Salary:

Not provided

CleverTap

Expiration Date

Until further notice

Requirements

3-6 years of experience in Technical Support/Technical Account management/Technical Onboarding role
Excellent communication (written and verbal skills), able to take complex technical ideas and translate them to non-technical stakeholders to achieve the desired outcome
Work internally to drive teams in order to create workable solutions for the client
Experience with mobile development - any of the following Android, iOS, React Native
Experience with web development

Job Responsibility

Providing complete technical solutions to the customers for CleverTap product integration with the customer's system
Health checks for all existing issues of their quota of customers
Customer calls in order to understand and solve their problems and use cases
Liaise with internal teams in order to resolve issues or create solutions in order to drive adoption
Partnering with the Customer Success Team, to own the relationship with customers’ technical team for the assigned accounts
Assist with product integration, provide solutions to implement Use Case, ensure performance and data sanity
Attend customer queries, inquiries, tickets and resolve them to enable usage of CleverTap product by the client through the complete lifecycle
Participate in technical discussions with the customer to identify use cases, technical enhancements in the product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)
Document technical requirements create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes

What we offer

Be a part of a global growth stage startup
Work in a fast-paced, dynamic environment where your contribution matters
You are passionate about technology and its impact on the high growth mobile technology space
Innovate at scale, with learning opportunities
Be a part of a global category creator - hyper growth B2B SaaS startup
Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
Accountability and driving outcomes is the key to success
Your career here is limited by you and nothing else
Teamwork trumps individual success
You are passionate about experience technology and its impact on enabling growth

Fulltime

New

Senior Technical Support Engineer

We are looking for an experienced Staff Technical Support Engineer to join our a...

Location

India , Chennai

Salary:

Not provided

Alation

Expiration Date

Until further notice

Requirements

CS degree and at least 5 years of experience as a support engineer providing enterprise software application support
Experience troubleshooting Linux and running shell commands
Experience with Relational Databases, such Oracle and Postgres. SQL is a must
Ability to diagnose and debug applications written in Java and/or Python
Experience with Web servers, such as Apache and Nginx
Experience with REST APIs

Job Responsibility

Provide advanced-level technical support to Alation customers, partners, prospects, and other support engineers
Specialize in at least one of the support specialization areas and serve as SME for internal and external customers
Contribute to the Alation Support Knowledge Base by regularly authoring, editing and updating technical documentation such as KB articles, runbooks, community FAQs, product documentation, etc.
Facilitate internal and external technical enablement sessions
Build and utilize complex lab setups to replicate and resolve problems

What we offer

Competitive pay and health offerings including commuter benefits
Flexible time off to relax and recharge

Fulltime

Field Support Engineer

This is an opportunity for a driven engineer looking to make an impact in a glob...

Location

United Kingdom , London

Salary:

Not provided

Bühler Group

Expiration Date

Until further notice

Requirements

Minimum NVQ Level 5 qualification, ideally HND in Electrical/Electronic Engineering
Previous experience in a technical customer support environment
Clear Communication Skills written and verbal
Ability to liaise confidently with customers at all levels
Comfortable using Microsoft Office
A current passport and a full, clean, and current driving license, as the role will require regular international long and short haul travel

Job Responsibility

Provide in-house and at site after-sales technical support to our customers and global teams
Deliver trainings to our customers, regional engineers and global teams
Commission new machines
Carry out planned and emergency fault finding and analysis support for all machines in our product range
Proactively report feedback and field issues to in-house departments and track progress of raised actions, supporting R&D and Sales and recognising when to escalate issues encountered to other departments within our organisation
Support internal design and development projects from the service viewpoint
Field Validation of software & hardware changes
Proactively aid the development of our customer support products
CS upgrade kit validation at site and in-house tech documentation creation and support

What we offer

Competitive salary
25 days holiday + bank holidays + 1 celebration day
Annual company bonus
Life Insurance: 3x basic salary
Aegon Pension Plan
Canteen offering a variety of lunch options
Cycle to Work Scheme
Bupa Health and Dental Cash Plan
Employee perks and discounts (Telus)
Give as you Earn

Fulltime

Field Service Site Manager

This is a management position in charge of the CS Team. The primary responsibili...

Location

South Korea , Icheon

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

15+ years of experience (technical support/field service) in Semi / High-tech industry (multinational company is preferred)
Experience in semiconductor photolithography / semiconductor fab environment is highly desired including experience in DUV optical imaging systems support in a clean room environment or equivalent experience in diagnosing and troubleshooting and/or customer service on electronic systems
Experience in service operations management with experience managing service engineers and executing customer service operations
Experience in electronics, software, mechanical engineering, optics and an ability to understand problems of scope where analysis of situations or data requires a review of identifiable factors
Understand operations process pertaining to semiconductor equipment installation and support, i.e, stepping and or scanning “Photo Lithography Imaging” systems, DUV metrology systems, DUV excimer lasers or specific DUV Beam Delivery Systems
System performance related data analysis, system troubleshooting and applied technical problem solving skills required
5+ years of people managing experience, managing technical customer support teams
Experience of overseeing multiple group/team leaders in a local CS organization, leading and developing people and teams
Capable to manage customers/stakeholders and high pressured situations
Bachelor’s degree in engineering related field is required and Master’s Degree is preferred

Job Responsibility

Provides appropriate service engineering resources required for equipment installation, maintenance, upgrade, & repairs of equipment at customer sites
Obtains service engineering resources based on customer requirements for comprehensive system support, including systems in escalation and under installation
Manages personnel schedules to ensure adequate resource for customer satisfaction: PTO, Training, Factory support labor and new system or upgrades
Executes inventory management control and forecasting in coordination with regional and corporate logistics
Ensures availability and safe operation of tools or equipment for installation and maintenance of systems at customer sites
Engages and maintains customer relationships including proactive interface with customer mgmt to identify potential areas of improvement and drive resolution
Reviews long term service strategies with the Customer and confirm plans
Ensures and maintains cross-functional interface with Account Management, Logistics, Technical Support and other regional and corporate functions as required
Reviews information about Cymer with FSE’s, e.g., Business status, new products, etc
Establishes and monitors FSE training plans, FSE certification tracking and training strategies in conjunction with corporate training department

Fulltime

CS Technical Support Engineer

E80 Group

Location:
United States , Chicago

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 10, 2026

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