CS Technical Representative Job at 1Password

New

CS Technical Representative

As a CS Technical Representative, your role is to troubleshoot Tier 2 issues esc...

Location

United Kingdom

Salary:

Not provided

1Password

Expiration Date

Until further notice

Requirements

Troubleshoot Tier 2 issues escalated from Tier 1 Technical Support
Responsible for first-level escalation within the Technical Support team
Resolve complex and novel reliability issues across the 1Password product offering
Equipped with competencies to comfortably deal with more complex issues in primary area of support
Developed competencies to Level A standard in additional area(s) of support
Contribute in Tier 2 and Tier 1 spaces
Take on a supportive role for junior colleagues when required
Reproduce, diagnose, and deliver solutions for escalated Tier 2 Technical queries across primary area of support (Core: OPMac, OPWindows, OPiOS, OPAndroid, OPLinux)
Resolve Tier 1 CRM volumes when required
Comfortable taking on customer calls to better understand and scope their issue

Job Responsibility

Troubleshoot Tier 2 issues escalated from Tier 1 Technical Support
Responsible for first-level escalation within the Technical Support team
Resolve complex, and some novel reliability issues across the 1Password product offering
Reproduce, diagnose, and deliver solutions for escalated Tier 2 Technical queries across your primary area of support
Resolve Tier 1 CRM volumes when required
Take on customer calls to better understand and scope their issue
Maintain a working knowledge of currently known issues and their respective workarounds
Guide junior colleagues to the correct answer or guidance when required
Follow established workflows and adhere to performance expectations
Address questions related to the functionality of our apps

What we offer

Maternity and parental leave top-up programs
Competitive health benefits
Generous PTO policy
RSU program for most employees
Retirement matching program
Free 1Password account
Paid volunteer days
Peer-to-peer recognition through Bonusly
Remote-first work environment

Fulltime

Director, Digital Ecosystem Applications

This position is responsible for the Software Platforms group at the Innovation ...

Location

United States , Belmont

Salary:

240000.00 - 285000.00 USD / Year

Volkswagen AG

Expiration Date

Until further notice

Requirements

10+ years with 2+ years in a technical leadership role
CS, EE, M.S. Engineering (or equivalent) REQUIRED
M.S. Engineering (or equivalent) or PhD PREFERRED
Analytical and conceptual thinking – using logic and reason, creative and strategic
Communication skills – interpersonal, presentation and written
Managing interdisciplinary teams on individual projects
Integration – joining people, processes or systems
Influencing and negotiation skills
Problem solving
Resource management

Job Responsibility

Define the technical mission, architecture strategy, and long‑term platform vision for the In‑Vehicle Computing & Digital Ecosystem Applications team, spanning Android Automotive OS (AAOS), in‑vehicle compute platforms, Software‑Defined Vehicle (SDV) architecture, and AI‑driven cockpit intelligence
Provide technical leadership across the full software stack, including Android Framework, System Services, HAL layers, middleware, connectivity stacks, media/audio frameworks, HMI toolchains, and cloud‑connected AI runtimes within an SDV‑aligned architecture
Lead and mentor engineering teams in platform bring‑up, system integration, performance optimization, and development of AI‑agentic features, multimodal interaction models, and next‑generation speech technologies
Manage multi‑year budgets for platform development, AI integration, SDV‑aligned compute evolution, SoC evaluations, cloud services, and prototype programs
Deliver executive‑level technical reporting on architecture decisions, platform readiness, SDV integration milestones, AI progress, risks, and strategic recommendations
Drive strategic planning for ICC’s infotainment and cockpit portfolio, including AAOS evolution, hybrid cloud/edge AI pipelines, intelligent mobile agent technologies, and SDV‑centric software and compute roadmaps
Align technical roadmaps with global VW Group Innovation teams across infotainment, connectivity, AI/ML, vehicle architecture, cloud services, and SDV platform strategy, ensuring cross‑platform consistency and shared component reuse
Build strategic relationships with SoC vendors, Tier‑1 suppliers, cloud providers, and AI technology partners to influence cockpit compute and SDV platform evolution
Maintain partnerships with Silicon Valley companies specializing in AI runtimes, LLMs, speech, multimodal interaction, and automotive‑grade SDV‑compatible software frameworks
Collaborate with academic and research institutions on AI‑agentic systems, embedded ML, HMI, and in‑vehicle compute architectures aligned with SDV principles

What we offer

Eligibility for annual performance bonus
Healthcare benefits
401(k), with company match
Defined contribution retirement program
Tuition reimbursement
Company lease car program
Paid time off

Fulltime

Testing Automation

HPE Operations is our innovative IT services organization. It provides the exper...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

B.E./B.Tech or M.Tech/Master's in CS, IT, or related field
Minimum 10 years in IT security, with at least 5 years in a leadership role
3-5 years of hands-on experience in designing, developing, and executing automated test scripts using JMeter, Selenium, Cucumber, and Appium
Experience working with test management tools (TestLink or equivalent) and bug tracking systems (Bugzilla or equivalent)
Strong analytical skills
Attention to detail
Ability to collaborate with development, QA, and product teams
Accountability
Active Learning
Active Listening

Job Responsibility

Provide technology consulting to external customers and internal project teams
Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions
Create and maintain effective customer relationships
Maintain knowledge of leading edge technologies and industry/market domain knowledge
Contribute to the company's solutions portfolio
Shape technical direction and technical strategies
Accountable for chargeability levels and assisting in meeting revenue and customer satisfaction goals
Contribute to organization's profitability by generating new business opportunities
Provide technical support for deal proposal development
Implement technical solutions to clients

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Software Engineer, Infrastructure

At Instabase, we're passionate about democratizing access to cutting-edge AI inn...

Location

United States , San Francisco

Salary:

190000.00 - 205000.00 USD / Year

Instabase

Expiration Date

Until further notice

Requirements

BS, MS, or PhD in Computer Science, or equivalent experience in a technical field such as Physics or Mathematics
5+ years of professional software development experience with a solid foundation in CS fundamentals and expertise in at least one area
Proven track record of leading and delivering large-scale projects, collaborating across engineering and cross-functional teams
Proficiency with containerization and orchestration technologies such as Docker and Kubernetes, as well as cloud infrastructure (AWS, GCP, Azure)
Strong customer-centric mindset with the ability to represent customer perspectives in technical decision-making processes
Excellent communication skills and the ability to set high technical and cultural standards for your team
Demonstrated ability to lead by example, mentoring and guiding junior engineers while remaining hands-on with the code

Job Responsibility

Lead the design and delivery of secure, efficient, and scalable infrastructure frameworks that abstract away complexity for developers and customers
Build and maintain a robust management platform that ensures a seamless experience for both internal and external users
Optimize and enhance services to improve performance, scalability, and cost-efficiency
Architect solutions to improve developer velocity and reliability while reducing costs and operational overhead
Develop and execute against short- and long-term roadmaps, balancing business impact, user experience, and a high-quality technical foundation
Act as a technical leader who actively contributes to the codebase, mentors junior engineers, and resolves & identifies root causes to critical problems
Elevate team and organizational performance by participating in recruiting, mentoring, and fostering a culture of continuous improvement

What we offer

Flexible PTO
Instabreak Fridays: Enjoy 6 company-wide Friday breaks scheduled throughout the year
Comprehensive Coverage: Top-notch medical, dental, and vision insurance
401(k) with Matching
Parental Leave & Fertility Benefits
Therapy Sessions Covered: 10 free sessions through Samata Health
Wellness Stipend: For gym memberships, fitness tech
Lunch on Us: Enjoy a lunch credit when you're in the office
Bonus
Equity

Fulltime

Service Engineer II

Are you excited about working on one of Microsoft’s most strategic and high‑visi...

Location

India , Hyderabad

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

10+ years of experience in incident management, service engineering, program management, or related technical roles
Strong track record commanding high-pressures, complex, cross-team incidents across cloud or large-scale distributed systems
3+ years of hands-on experience working with cloud technologies (Azure preferred)
Strong understanding of Azure architecture, core services, and internal operational workflows
Exceptional communication skills, with the ability to simplify complex technical issues for senior executives and customers
Experience collaborating in matrixed engineering environments with diverse stakeholders (PG, EngOPS, Field, GPMs, PMs, SREs)
Strong analytical skills
ability to drive insight from data and influence direction through evidence
Proven experience driving pilots, building prototypes, or contributing to innovation in livesite or automation scenarios
Demonstrated experience in AI/ML-based solutions—automation, anomaly detection, NLP, or reliability tooling

Job Responsibility

Lead high‑severity Azure incidents with strong command presence and clear decision‑making under pressure
Drive the end‑to‑end incident lifecycle, including detection, triage, mitigation, communication, and post‑incident learning
Partner across Azure product groups, EngOPS, and field teams to accelerate diagnosis, reduce time‑to‑mitigation, and drive sustainable fixes
Represent the voice of the customer by surfacing systemic issues, platform gaps, and reliability risks to engineering teams
Drive operational maturity through repeatable processes, strong governance, high‑quality execution, and measurable reliability metrics
Identify live‑site patterns and hotspots across services and lead cross‑team action plans to address them
Convert customer and incident pain points into automation, AI‑assisted workflows, and process improvements
Lead or co‑own pilots, proofs‑of‑concept, and tech accelerators that enhance incident response velocity and quality
Contribute to internal playbooks, frameworks, and tooling that leverage AI/ML for improved live‑site management

Fulltime

Senior Service Engineer

Are you excited about working on one of Microsoft’s most strategic and high‑visi...

Location

India , Hyderabad

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

10+ years of experience in incident management, service engineering, program management, or related technical roles
Strong track record commanding high-pressures, complex, cross-team incidents across cloud or large-scale distributed systems
5+ years of hands-on experience working with cloud technologies (Azure preferred)
Strong understanding of Azure architecture, core services, and internal operational workflows
Exceptional communication skills, with the ability to simplify complex technical issues for senior executives and customers
Experience collaborating in matrixed engineering environments with diverse stakeholders (PG, EngOPS, Field, GPMs, PMs, SREs)
Strong analytical skills
ability to drive insight from data and influence direction through evidence
Proven experience driving pilots, building prototypes, or contributing to innovation in live‑site or automation scenarios
Demonstrated experience in AI/ML-based solutions—automation, anomaly detection, NLP, or reliability tooling. Exposure to Power BI, Kusto (KQL), or other analytical tooling

Job Responsibility

Lead high‑severity Azure incidents with strong command presence and clear decision‑making under pressure
Drive the end‑to‑end incident lifecycle, including detection, triage, mitigation, communication, and post‑incident learning
Partner across Azure product groups, EngOPS, and field teams to accelerate diagnosis, reduce time‑to‑mitigation, and drive sustainable fixes
Represent the voice of the customer by surfacing systemic issues, platform gaps, and reliability risks to engineering teams
Drive operational maturity through repeatable processes, strong governance, high‑quality execution, and measurable reliability metrics
Identify live‑site patterns and hotspots across services and lead cross‑team action plans to address them
Convert customer and incident pain points into automation, AI‑assisted workflows, and process improvements
Lead or co‑own pilots, proofs‑of‑concept, and tech accelerators that enhance incident response velocity and quality
Contribute to internal playbooks, frameworks, and tooling that leverage AI/ML for improved live‑site management

Fulltime

New

Customer Support Manager

As a Customer Support Manager at Campfire, you will be a frontline champion for ...

Location

United States , San Francisco

Salary:

100000.00 - 140000.00 USD / Year

Campfire

Expiration Date

Until further notice

Requirements

3+ years of experience in accounting, audit, finance, or customer-facing SaaS roles (Support, Implementation, CS, Account Management)
Strong technical aptitude and ability to quickly learn new software platforms
Comfort troubleshooting accounting data, financial workflows, and system integrations
Bachelor’s degree or equivalent practical experience
Customer-first mindset with strong empathy and ownership
Highly organized with excellent attention to detail
Comfortable managing multiple priorities in a fast-paced environment
Clear, thoughtful communicator with strong written and verbal skills
Growth mindset with interest in mentoring and future leadership development

Job Responsibility

Own and resolve complex technical and accounting-related support cases with speed, accuracy, and empathy
Manage daily support tickets and customer inquiries across email, chat, and other support channels
Troubleshoot ERP workflows, accounting data issues, and product functionality
Proactively follow up to ensure full issue resolution and high customer satisfaction
Document recurring issues, best practices, and solutions in internal knowledge bases
Build trusted relationships with customers by providing thoughtful, high-quality support
Monitor customer health, sentiment, and recurring issues that could impact retention
Identify trends in support requests and flag risks, product gaps, and improvement opportunities
Partner closely with Customer Success to ensure seamless knowledge transfer
Work with Product and Engineering to report bugs, reproduce issues, and validate fixes

What we offer

Offers Equity

Fulltime

New

Principal Applied Scientist

Join the team building Azure’s nextgeneration Model Router and shape how the wor...

Location

India , Hyderabad

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

10+ years of experience in machine learning, with a strong focus on GenAI and LLMs
Depth in Data Science, Generative AI and Engineering
Ph.D. or Master’s in CS, AI, or a related field
Hands-on experience with LLM fine-tuning, model compression, and synthetic data generation preferred
A strong background in machine learning, deep learning, and natural language processing
Proficiency in Python and relevant ML libraries (e.g., TensorFlow, PyTorch)
Experience with transformer-based models (e.g., BERT, GPT, T5, Llama)
Familiarity with cloud platforms (e.g., Azure, AWS) and distributed computing
Solid understanding of statistics, linear algebra, and probability theory is preferred
Excellent problem-solving skills and the ability to work independently and collaboratively

Job Responsibility

Optimize model performance, scalability, and efficiency
Conduct experiments to evaluate model performance, robustness, and generalization
Implement customization techniques for various NN based architectures
Explore novel techniques and approaches to enhance model capabilities
Stay up-to-date with the latest advancements in NLP, deep learning, and AI research
Work with large-scale datasets, preprocess them, and create appropriate data representations
Select relevant features and ensure data quality for training and evaluation
Develop and deploy customized LLM solutions for customer scenarios
Optimize models using fine-tuning, distillation, and synthetic data generation
Mentor and guide team members to foster innovation and technical excellence

Fulltime

CS Technical Representative

1Password

Location:
Netherlands

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 21, 2026

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Job Posted:February 21, 2026

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Job Posted:
February 21, 2026