Cs Technical Advisor Job at Bühler Group (Johannesburg South)

Principal Technical Account Manager

The Principal Technical Account Manager (PTAM) is a strategic, client-facing rol...

Location

United States

Salary:

150000.00 - 200000.00 USD / Year

Bloomreach

Expiration Date

Until further notice

Requirements

5+ years of experience in technical consulting or customer engineering
Deep expertise in ecommerce search, ranking models, personalization, testing frameworks, and data-driven optimization
Hands-on experience with enterprise search or personalization platforms
Familiarity with ecommerce platforms such as Shopify, BigCommerce or Salesforce Commerce Cloud
Proven ability to work with executive-level stakeholders as a trusted technical advisor
Strong problem-solving skills, analytical capabilities, and ability to translate complex technical concepts for business audiences
Excellent communication and documentation skills to enable cross-team knowledge sharing

Job Responsibility

Maintain a strong mental model of the Bloomreach platform including integrations, catalog configurations, ranking models, algorithms, and merchandising controls
Identify root causes of technical issues and provide actionable solutions to optimize performance
Provide guidance to customers on platform fundamentals and advanced features
Document customer implementations including integration patterns, major customizations, and feature usage to support internal knowledge sharing
Provide technical support for A/B testing, analytics classification, and performance measurement
Interpret performance data, generate hypotheses, and recommend configuration or technical changes
Implement technical optimizations across integrations, backend configurations, and dashboards to improve revenue, relevance, and engagement
Identify reporting discrepancies and work with Engineering to address platform-related issues
Actively anticipate customer needs and technical challenges, providing guidance before issues arise
Serve as a trusted advisor to customers and internal teams, building credibility through technical expertise and consistent, high-value recommendations

What we offer

Health care including medical, dental, and vision insurance
401k Plan with employer contribution
A great deal of freedom and trust
Flexible working hours
Work virtual-first
Company events
5 paid days off to volunteer
People Development Program
Communication coach
Leader Development Program

Fulltime

Technical Advisor

As a Technical Advisor, you take a role in the success of the boutique by provid...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Audemars Piguet

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in a high-end Retail environment
luxury watchmaking, aftersales, or technical advisory roles
Proven proficiency in operating complex retail management systems and point-of-sale software
Fluent English language skills are a must
Arabic a plus
Great sense of initiative
Excellent interpersonal and organizational skills
Exemplary verbal and written communication
Ability to multi-task in a fast-paced environment
Meticulous attention to detail

Job Responsibility

Demonstrate mastery of AP brand fundamentals, history, heritage, watch collections, references, features, prices, and sales pitches
Stay up-to-date on competitor's products and industry trends
Proactively enhance knowledge and skills
Deliver superior client experience
Handle complaints effectively
Build rapport with prospects and clients
Turn any situation into an opportunity to reinforce client experience
Adapt communication style using active listening
Engage with clients through story-telling and emotional connection
Contribute to maintain store’s appearance

What we offer

Competitive and comprehensive compensation and benefits package

Fulltime

Sales Engineer

The Solutions team plays a critical role in the pre-sales environment, building ...

Location

Salary:

Not provided

Crescendo

Expiration Date

Until further notice

Requirements

3+ years of experience as a Sales Engineer, Solutions Architect, or similar role in a B2B software or tech-enabled service environment (Contact Center or Customer Experience experience preferred)
Proven track record in demonstrating and implementing complex technical solutions to both technical and non-technical audiences
Strong understanding of leading tools in the CS / CX space, including CRMs, Help Desk, CCaaS, and AI
Knowledge of webhooks, REST APIs, and common integration patterns
Experience experimenting with multiple leading LLMs and their various applications in the CX space
Business expertise in customer experience (CX), including trends, best practices, and an understanding of how CX impacts enterprise-level strategies
Adaptability to seamlessly shift between roles as a technical advisor, trusted consultant, and storyteller

Job Responsibility

Lead discovery sessions to identify customer pain points, desired outcomes, and current gaps in their processes or tools
Build and present highly attuned product demos showcasing features such as Crecendo’s AI Messaging Assistants, AI Voice Assistants, Quality Assurance, and Voice of Customer tools
Create resources and workshops to demonstrate agentic AI use cases that can drive value
Serve as the go-to technical resource, clearly articulating Crescendo’s product capabilities, demonstrating use cases, and advising on best practices
Use insights from discovery and workshops to create tailored recommendations and ensure alignment needs and objectives of our customers
Partner with our CX Solution Designers to create service design and cost models for our customers
Partner with Sales, Product, and Engineering to refine requirements, gather customer feedback, and influence product roadmaps, ensuring client needs are represented and addressed
Contribute to account strategies, and assist in scoping engagements. Offer insights and recommendations to help close new business and expansion opportunities
Lead technical discussions and present solutions to a variety of audiences, from end-users to executive stakeholders, ensuring alignment and clarity on technical deliverables
Understand the competitive landscape and articulate how Crescendo’s capabilities uniquely address customer challenges compared to alternatives

What we offer

Remote working arrangements
Competitive Base Salary
Generous paid vacation
Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
Training opportunities provided by Crescendo and outside entities
1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Fulltime

Customer Success Architect - Dlp

Apply your vast DLP knowledge and customer-driven approach to help customers ado...

Location

United States

Salary:

160000.00 - 200000.00 USD / Year

Cyera

Expiration Date

Until further notice

Requirements

6+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role within B2B SaaS or security platforms
3+ years of hands-on experience with Data Loss Prevention (DLP) technologies
Proven mentoring or leadership skills, creating and delivering materials and building processes for other team members and organizations
Proven project management experience
Proven experience operating in a strategic, cross-functional role that bridges customer success, technical teams, and product
Proven technical troubleshooting skills
Proficiency in SQL, scripting languages (e.g., Python or equivalent) or no-code platforms
Ability to work autonomously, tackling even the most intricate challenges
A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment
Candidates based in Eastern or Central timezones are preferred

Job Responsibility

Developing and maintaining DLP customer success processes and materials
Serving as the primary technical expert on the Cyera DLP Platform
Mentoring the CS organization members
Proactively ensuring that customers are realizing the full value of their investment
Troubleshooting and resolving technical issues impacting customers
Establishing yourself as a trusted advisor to customers at all levels
Driving customer adoption at scale through effective onboarding and training processes
Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes
Monitoring and reporting on the overall well-being of customers
Collaborating with customers to develop joint success plans

What we offer

Ability to work remotely, with office setup reimbursement
Unlimited PTO
Paid holidays and sick time
Health, vision, and dental insurance
Life, short and long-term disability insurance

Fulltime

Solution Engineer - Public Sector

Neo4j is seeking a Solution Engineer to support the mission of ensuring client s...

Location

United States , Washington, D.C.

Salary:

160000.00 - 275000.00 USD / Year

Creandum

Expiration Date

Until further notice

Requirements

Active TS/SCI w/ FS Poly
5+ years experience in a client success, solution engineering, technical support, technical consultant or technical account management role in an enterprise software company
A Bachelor's degree in Business, Information Systems, Computer Science, or Engineering
Strong client-facing experience with exceptional relationship and trust building skills
Proficient in coordinating with clients, setting expectations appropriately, assessing project challenges creating resolution plans, as necessary
Demonstrated ability to understand requirements and processes and to articulate the technical/mission context of the Neo4j solution
A strategic, innovative thinker, with excellent interpersonal communication, written communication, and presentation skills
High level of initiative, energy, curiosity and willingness to learn new concepts and technologies
Ability to work independently
Timely triage varying issues based on error messages, log files, threads dumps, stack traces, sample code, and other available data points

Job Responsibility

Establish, support and maintain positive, trusted relationships at all decision levels within assigned accounts
Serve as a solution advisor and champion for clients using Neo4j, from project onboarding, through production go-live, value realization and potentially expansion
Develop and leverage your Neo4j product expertise as a technical advisor, ensuring that clients apply Neo4j technology effectively as they address their project requirements
Review data model design and assist Cypher query tuning (SQL for graphs) to address performance needs and expand use cases
Efficiently troubleshoot various technical challenges associated with solution architecture, data integration, end user adoption, and application security
Act as a key escalation point to Neo4j product and engineering teams, to help defuse critical issues
Serve clients as an accessible Neo4j expert who responds to client technical questions and at times proactively delivers information and informal education about product capabilities and best practices
Track project status, metrics and progress toward key milestones, supporting proactive advisory and consultation to customers, as well as status reporting internal stakeholders
Collaborate effectively with various Neo4j teams to address client issues expediently
Advocate within Neo4j for the customers and their product requirements, particularly with Product Management and Product Engineering

What we offer

medical, dental, and vision benefits
401(k)
paid time off
certain leaves of absence
stock option grant
annual bonus (for certain roles)

Fulltime

Senior Customer Success Manager

Cortex helps engineering teams ship better software faster. We're an AI-powered ...

Location

United Kingdom

Salary:

100000.00 - 125000.00 GBP / Year

Cortex

Expiration Date

Until further notice

Requirements

5+ years of experience in Customer Success, Solutions Engineering, or similar customer-facing roles in SaaS
Strong preference for backgrounds in developer tools, infrastructure, platform engineering, or cloud-native technologies
Proven success managing large, complex enterprise accounts with a track record of driving adoption, value realization, and renewal/expansion
Ability to converse fluently with technical users (engineering managers, SREs, platform teams) and speak to strategic outcomes with executives (VP Eng, CTOs)
Deep understanding of modern software development lifecycle (SDLC) practices, DevOps, cloud infrastructure (AWS, GCP, Azure), and internal platform models
Strong business acumen — comfortable framing technical work in terms of business impact, ROI, and strategic initiatives
High bias toward action, ownership mentality, and comfort operating in fast-moving, high-accountability environments
Outstanding communication skills — clear, confident, consultative, and empathetic

Job Responsibility

Own the customer journey post-sale, leading onboarding, adoption, success, and renewal efforts across your book of strategic enterprise accounts
Drive value realization by helping customers align Cortex to their engineering excellence, operational efficiency, and platform modernization initiatives
Serve as a technical advisor by developing a deep understanding of the Cortex platform, SDLC best practices, cloud-native environments, and DevOps/Platform Engineering domains
Lead high-stakes conversations with executives during business reviews, expansion discussions, and renewal negotiations — tying product adoption to measurable business impact
Identify risks and opportunities early, and create structured action plans to drive customer health, mitigate churn, and accelerate growth
Advocate internally for your customers by partnering closely with Cortex Product, Engineering, and Sales teams, influencing product roadmap and strategy based on customer feedback
Continuously raise the bar for how Cortex drives technical adoption, customer outcomes, and operational excellence
Contribute to the evolution of our Customer Success motion — bringing ideas, feedback, and process improvements to help us scale a world-class CS organization
Travel expectation of up to 30%

What we offer

National medical, dental & vision insurance
$400 monthly perks stipend
$1,000 yearly Learning & Development stipend
Unlimited PTO
Remote & flexible working hours
Gender-neutral parental leave
All-Company Retreats (previously San Diego, Miami, NYC, and Austin)
Competitive Equity Package

Fulltime

Senior Customer Success Manager

We’re looking for a Senior Customer Success Manager to join our growing Customer...

Location

United States

Salary:

135000.00 - 185000.00 USD / Year

Cortex

Expiration Date

Until further notice

Requirements

5+ years of experience in Customer Success, Solutions Engineering, or similar customer-facing roles in SaaS
Strong preference for backgrounds in developer tools, infrastructure, platform engineering, or cloud-native technologies
Proven success managing large, complex enterprise accounts with a track record of driving adoption, value realization, and renewal/expansion
Ability to converse fluently with technical users (engineering managers, SREs, platform teams) and speak to strategic outcomes with executives (VP Eng, CTOs)
Deep understanding of modern software development lifecycle (SDLC) practices, DevOps, cloud infrastructure (AWS, GCP, Azure), and internal platform models
Strong business acumen — comfortable framing technical work in terms of business impact, ROI, and strategic initiatives
High bias toward action, ownership mentality, and comfort operating in fast-moving, high-accountability environments
Outstanding communication skills — clear, confident, consultative, and empathetic

Job Responsibility

Own the customer journey post-sale, leading onboarding, adoption, success, and renewal efforts across your book of strategic enterprise accounts
Drive value realization by helping customers align Cortex to their engineering excellence, operational efficiency, and platform modernization initiatives
Serve as a technical advisor by developing a deep understanding of the Cortex platform, SDLC best practices, cloud-native environments, and DevOps/Platform Engineering domains
Lead high-stakes conversations with executives during business reviews, expansion discussions, and renewal negotiations — tying product adoption to measurable business impact
Identify risks and opportunities early, and create structured action plans to drive customer health, mitigate churn, and accelerate growth
Advocate internally for your customers by partnering closely with Cortex Product, Engineering, and Sales teams, influencing product roadmap and strategy based on customer feedback
Continuously raise the bar for how Cortex drives technical adoption, customer outcomes, and operational excellence
Contribute to the evolution of our Customer Success motion — bringing ideas, feedback, and process improvements to help us scale a world-class CS organization
Travel expectation of up to 30%

What we offer

Competitive salary and equity
National medical, dental & vision insurance (we cover 100%!)
Fully covered life insurance
$400 monthly perks stipend
$1,000 yearly Learning & Development stipend
401k plan
Pet Insurance
Unlimited PTO
Remote & flexible working hours
Gender-neutral parental leave

Fulltime

Lead GTM Systems Engineer

The Business Systems Team is central to Wiz's operational excellence and growth,...

Location

United States

Salary:

166000.00 - 229000.00 USD / Year

Wiz

Expiration Date

Until further notice

Requirements

8+ years of experience as a GTM Systems Engineer, Business Systems Administrator, specifically supporting high growth SaaS organizations with 2+ years in a lead or manager role
PSA and CS Tooling Expertise: Extensive experience managing Professional Services Automation (PSA) and Customer Success (CS) platforms, with a proven track record of building custom integrations, data mappings, and health score logic tied to Salesforce. experience with Planhat and Kantata is highly preferred.
Systems Stewardship: A security-first and data integrity mindset applied to the entire GTM ecosystem, with a proven track record of ensuring system architecture remains secure and compliant as an organization scales.
Salesforce Architecture Proficiency: Deep technical knowledge across the Salesforce Core platform, with a sophisticated understanding of Quote-to-Cash workflows
hands-on experience with Salesforce CPQ or Revenue Cloud (RCA) is highly preferred.
API and Connectivity Skills: Deep understanding of APIs (REST, SOAP) and secure integration protocols to facilitate custom connections where native connectors fall short.
Automation Mindset: Relentlessly pursues fully automated solutions to manual GTM processes, especially regarding the transition from Closed Won in Salesforce to Customer Onboarding.
Strong Analytical Skills: Ability to diagnose and resolve complex data sync issues between multi directional platforms while maintaining data integrity for Finance and Legal.
Excellent Communication: Strong interpersonal skills with the ability to work effectively across both technical and functional teams, translating complex logic into business outcomes.
Detail Oriented: Exceptional attention to detail, particularly regarding revenue data, marketplace transaction records, and compliance.

Job Responsibility

Integration Ownership: Serve as the primary technical owner for the Salesforce to Planhat integration. You will design and maintain data syncs, ensuring that health scores, usage data, and customer data flow accurately between systems.
Team Mentorship & Operational Maturity: Serve as a technical mentor to junior admins while driving internal process improvements, including standard operating procedures for documentation, deployment workflows, and technical debt management.
Stakeholder Management: Partner closely with cross-functional leadership to translate business requirements into technical roadmaps while managing expectations through Agile delivery.
System Development and Automation: Design and maintain robust configurations within Kantata and Tackle.io
establish automation standards that bridge the gap between Sales and Post-Sales to reduce manual entry and ensure data integrity.
End User Support and Enablement: Provide expert technical support to the Global Customer Success and RevOps teams, troubleshooting complex logic issues within Planhat and ensuring accurate marketplace revenue reporting in Tackle.
GTM Systems SME: Act as a technical advisor for new GTM tooling evaluations, partnering with the GTM Systems Analysis team to assess how new software fits into the existing architecture.
Platform Performance & Security: Establish proactive monitoring to identify sync errors while ensuring the GTM stack remains secure, compliant, and optimized for scalable business operations.

What we offer

Medical, dental and vision insurance
Home Office Setup reimbursement
Flexible Spending Accounts
Monthly Connectivity reimbursement
Employee Assistance Program (EAP)
Short- and Long-term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan (with employer match)
Flexible paid time off + 11 paid holidays
Paid leave programs, including parental, pregnancy health, medical and bereavement leave

Fulltime

Cs Technical Advisor

Bühler Group

Location:
South Africa , Johannesburg South

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 20, 2026

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