Cs Technical Advisor Job at Bühler Group (Johannesburg South)

Technical Advisor

As a Technical Advisor, you take a role in the success of the boutique by provid...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Audemars Piguet

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in a high-end Retail environment
luxury watchmaking, aftersales, or technical advisory roles
Proven proficiency in operating complex retail management systems and point-of-sale software
Fluent English language skills are a must
Arabic a plus
Great sense of initiative
Excellent interpersonal and organizational skills
Exemplary verbal and written communication
Ability to multi-task in a fast-paced environment
Meticulous attention to detail

Job Responsibility

Demonstrate mastery of AP brand fundamentals, history, heritage, watch collections, references, features, prices, and sales pitches
Stay up-to-date on competitor's products and industry trends
Proactively enhance knowledge and skills
Deliver superior client experience
Handle complaints effectively
Build rapport with prospects and clients
Turn any situation into an opportunity to reinforce client experience
Adapt communication style using active listening
Engage with clients through story-telling and emotional connection
Contribute to maintain store’s appearance

What we offer

Competitive and comprehensive compensation and benefits package

Fulltime

New

Senior Customer Success Manager

Luma's mission is to build multimodal AI to expand human imagination and capabil...

Location

United States , New York

Salary:

124000.00 - 155000.00 USD / Year

Luma AI

Expiration Date

Until further notice

Requirements

5–8 years of relevant experience in Customer Success, Account Management, Strategic Accounts, or a closely related client-facing function, with a track record of owning complex, high-value customer relationships
A senior IC who has demonstrably led scoped projects or workstreams with minimal oversight and meaningful cross-functional impact
Capable of informally mentoring and upleveling junior teammates — through coaching, reviewing their work, modeling craft, and pulling them through hard situations
Strong systems thinker: can spot patterns across accounts, design processes that scale, and integrate CS work into the broader product and GTM architecture
Hands-on operator at heart — still motivated to roll up your sleeves and run the work, not just direct it
Exceptional communicator who can navigate executive conversations, hold the room with technical partners, and translate customer feedback into clear, actionable input for Product and Engineering
Comfortable operating with high autonomy in an ambiguous, fast-evolving environment
Strong sense of ownership and judgment — you make the call when the playbook does not exist, and you escalate cleanly when it should

Job Responsibility

Own a portfolio of Luma's enterprise accounts, driving adoption, retention, and expansion with minimal oversight
Build and maintain executive-level relationships within your accounts — operating as a strategic advisor, not just a point of contact
Run the full enterprise CS motion: structured onboarding, success planning, executive business reviews, renewal management, and expansion identification
Lead scoped customer success initiatives end-to-end — executive business review programs, customer health frameworks, onboarding journeys for new customer segments, technical enablement programs
Informally mentor and coach CSMs through account reviews, customer escalations, and day-to-day craft — modeling what great looks like without formal management accountability
Serve as a senior voice of the customer to Product, Engineering, Research, and GTM leadership — synthesizing patterns across accounts into clear, prioritized input that influences roadmap and strategy
Diagnose and resolve complex, ambiguous customer problems where no established playbook exists — and codify the resulting solutions into repeatable practices for the team
Define and refine core CS processes — account segmentation, success planning, QBRs, renewals, escalation paths — as the function scales
Partner cross-functionally with Sales, FDC, Solutions, Product, and Engineering to integrate CS work into Luma's broader GTM motion
Run point on high-stakes customer escalations and executive-level relationships, including technical deep dives and strategic alignment conversations

Fulltime

Tax Manager - Public

Our client is looking for an experienced Tax Manager - Public to support small b...

Location

United States , Greenville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of public accounting experience (preferably in a client-facing role)
CPA, EA, or actively pursuing certification required
Strong experience with business and individual tax return preparation and review
Solid understanding of small business accounting and financial reporting
Experience with QuickBooks and Microsoft Office
experience with Thomson Reuters (UltraTax, Practice CS, etc.) preferred
Strong organizational skills and attention to detail
Excellent communication skills with the ability to build long-term client relationships
Demonstrated leadership ability or desire to lead and mentor others

Job Responsibility

Manage a portfolio of small business accounts, serving as a primary advisor on accounting matters, tax needs, and overall financial considerations
Direct the preparation and review of financial statements along with recurring monthly accounting deliverables to ensure accuracy and consistency
Oversee federal and state tax filings for corporations, partnerships, and individual clients, verifying compliance and technical quality
Deliver forward-looking tax planning and practical business guidance that helps clients make informed financial decisions
Lead, coach, and develop staff and senior accountants by providing feedback, technical direction, and day-to-day support
Monitor engagement timelines and workloads to ensure assignments are completed accurately and on schedule in a fast-paced environment
Evaluate client operations to uncover ways to improve tax positioning, streamline processes, and enhance financial performance
Partner with firm leadership on initiatives that strengthen client experience, refine workflows, and support business growth

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Cloud Solution Architecture - Cloud & AI Infrastructure

We are looking for a Technical Program Manager (TPM) who is passionate about dri...

Location

United Arab Emirates , Multiple Locations

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND at least 10+ years of experience in cloud/infrastructure technologies, information technology (IT) consulting, software development/support, technology solutions, practice development, architecture, and/or consulting. OR equivalent experience.
Strong customer presence & communication skills.
Fluency in English.
Previous experience working in a customer-facing role.

Job Responsibility

Drive technical and thought leadership across Solution Areas with demonstrated mastery of Infra, AI Apps, Data and AI and Security.
Is the trusted technical advisor to the CS Leader
Drives Microsoft Sovereign Cloud solutions along with Azure Confidential Compute.
Drives resiliency motions at scale.
Engages at Senior / Executive (e.g. CTO, CIO) level with large enterprise customers/customer clusters in strategic subsidiaries to help define their transformative cloud and AI strategy
Accountable for driving consumption across multiple solution areas and strategic customers.
Vocal leader and customer champion in Area to elevate customer patterns, adoption issues and accelerate resolution with corp and product teams.
Quality assurance of architecture solutions E2E, gate keeper for architecture design with key customers to ensure resiliency and alignment with best practices.
Acts as a technical spokesperson across internal and external communities.
Engages actively in mentoring the technical community.

Fulltime

Customer Success Lead - LATAM

As the Customer Success Lead you’ll lead a team of experienced Customer Success ...

Location

Mexico

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

10+ years of experience in Customer Success or post-sales roles within SaaS, ideally some of this with accounts in Spanish LATAM regions
Deep understanding and experience successfully managing customer relationships within the Spanish LATAM region
Demonstrated technical acumen with the ability to upskill and enable the team - fostering confidence in navigating product capabilities, integrations, and data insights to strengthen customer outcomes
8+ years of direct people leadership experience - managing CSMs, driving team quota, and developing talent through coaching and enablement
Strong player-coach mindset: comfortable managing key accounts directly while leading others to excel in their own portfolios
Demonstrated success in exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management
Expertise in CS methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling, executive alignment)
Strong analytical and operational skills: adept at using data to identify performance trends, optimise workflows, and forecast outcomes
Strong builder mindset - you thrive in building from scratch, redefining processes and playbooks, and operating with an AI-first mindset
Language requirements: Must be fluent in English and Spanish

Job Responsibility

Lead, coach, and develop a high-performing CS team, owning team and regional NRR performance, customer retention, and expansion goals
Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices
Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities
Set strategic direction for the team, aligning customer success initiatives with company goals and market trends
Monitor and optimize delivery quality across all accounts, ensuring consistency, excellence, and predictability in customer outcomes, implementing scalable processes that improve accuracy, visibility, and operational efficiency
Design and implement repeatable playbooks for renewals, upsells, and adoption
automate workflows and tools to scale team impact
Own the ongoing development and optimization of best practices for Enterprise, Commercial and Scale playbooks, ensuring consistent execution, measurable impact, and continuous refinement as the business evolves
Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor and customer advocate in internal and external forums
Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies

What we offer

Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Customer Success Advisor - Scaled

As a Customer Success Advisor, you will provide support to our customers via dig...

Location

United States , Boston

Salary:

63800.00 - 86300.00 USD / Year

Rapid7

Expiration Date

Until further notice

Requirements

Proven experience in a customer success or service role, ideally in a digital environment
5-6+ years of experience in SaaS customer service with a proven track record of exceeding CS KPIs
Experience working in Cyber Security, SaaS and/or Technology
Attention to detail and excellent communication skills demonstrated through email, Slack, customer calls, and internal meetings
Ability to successfully balance a wide variety of daily tasks and adjust priorities
Tech savvy & excited to work in a fast-paced environment
Collaborative team player who also can work independently
Experience with CRM software (e.g., Zendesk, Salesforce)

Job Responsibility

Customer Inquiries: respond to inbound customer inquiries coming in via email or digital customer triggers and ensuring that successful responses are delivered in a timely manner
Direct Customers: Guide customers on their journey
Whether referring them to one of our resources: Rapid7 Academy, Forum or Blog, Product Specific Online Resources, or Customer Training. And/or directing the customer to the appropriate person/ team, e.g., Support, Renewals Account Manager, Sales, or the Channel team
Issue Resolution: resolve customer challenges related to product usage, account queries and advise customers on resources to solve technical challenges
Product Knowledge: Maintain a thorough understanding of the company’s products, services, and digital tools to provide support for team members
Customer Health forecasting: Following engagement with our customers, we will record their sentiment towards Rapid7, giving an indication of their health. In turn sharing this health forecast with CS leadership and the Renewals and Sales teams
Multi-tasking: Handle multiple customer queries simultaneously across different digital platforms, prioritizing tasks based on urgency and customer needs
Risk Management: Identify complex or unresolved issues and escalate them to the appropriate department/team for further resolution
Respond to Customer ‘Calls to Action’, such as: customer survey responses, low NPS scores, and support tickets escalations
Customer Feedback: Collect and report customer feedback to help improve service delivery and enhance customer satisfaction

Director, Business Intelligence & AI

Checkmarx is the leader in application security and ensures that enterprises wor...

Location

Israel , Ramat Gan

Salary:

Not provided

Checkmarx

Expiration Date

Until further notice

Requirements

6+ years in data engineering, data architecture, or BI, with strong hands-on technical depth
Proven experience or deep knowledge of architectures that power natural language querying over structured business data - including semantic layers, LLM-to-SQL patterns, and AI/BI platforms
Solid data modeling foundations - dimensional modeling, data contracts, metrics layers - and an understanding of how these underpin reliable AI outputs
Experience with modern data stack: Snowflake, dbt, ETL/ELT tooling
Experience with automation and integration platforms (WORKATO, e.g.)
Genuine excitement about the shift from traditional BI to conversational, agentic intelligence - and the technical judgment to do it right
Strong business acumen - able to understand GTM, CS, and Support workflows deeply enough to proactively identify where data and AI can create leverage
Proven track record of building trusted partnerships with business stakeholders, influencing roadmaps, and driving adoption of data solutions.
Genuine curiosity about how businesses operate, and the ability to ask the right questions before jumping to solutions.
Strong communicator who can bridge technical architecture decisions with business use cases for non-technical stakeholders.

Job Responsibility

Architecting the data foundation that makes it possible for business users to ask questions in plain English and get trusted, real-time answers.
Define and execute a strategy to migrate from traditional BI (dashboards, scheduled reports) toward AI-powered, natural language interfaces for business intelligence
Architect the data layer that enables LLM-based querying — including semantic layers, vector stores, knowledge graphs, and metadata enrichment — so that AI agents can reliably reason over company data
Design and own a scalable, AI-ready data architecture — warehouse/lakehouse structure, semantic layer, and data contracts — that supports both analytical and AI/ML workloads
Build robust data modeling foundations (clean entities, clear metrics definitions, consistent taxonomies) that LLMs can reason over accurately
Serve as a trusted advisor to business leaders across GTM, Customer Success, Finance, and Product — proactively engaging them to understand their decision-making needs
Translate ambiguous business questions ("why is churn spiking in the mid-market?") into well-defined data problems, and then into scalable, AI-powered solutions
Build strong relationships with stakeholders at all levels — from individual analysts to VP and C-suite — and maintain a prioritized roadmap that reflects real business value

Fulltime

Solutions Engineer

As a Solutions Engineer at Linear, you will be the technical guide across the cu...

Location

United Kingdom , London

Salary:

Not provided

Linear

Expiration Date

Until further notice

Requirements

5+ years in a Solutions Engineering, Pre-Sales, or similar role at a high-growth SaaS company, with experience supporting enterprise-scale deals
Strong hands-on experience with OAuth2 and GraphQL, data migrations, and product integrations
Excellent communication skills—able to present complex technical concepts clearly to both engineers and executives
Experience with Github and git
Linear and/or Jira strongly preferred
Proven ability to build realistic, scalable demo environments and troubleshoot production issues
CS degree or engineering background strongly preferred
Collaborative mindset with experience partnering across Sales, Product, and Customer Success teams
Comfort with SQL and scripting (e.g., Python or JavaScript)

Job Responsibility

Act as the customer's technical advisor across the lifecycle, partnering with Sales and Customer Success to ensure continuity from evaluation through onboarding and expansion, with a primary focus on pre-sales revenue impact
Lead technical discovery and architecture for strategic prospects and existing customers
translate customer workflows into Linear configuration, data model, permissions, and integration patterns
Run pre-sales technical evaluations end-to-end: deliver tailored deep-dive demos, proof-of-concepts, security and architecture reviews, and integration workshops that remove deal risk and accelerate time to close
Design and execute migrations and implementation plans that set customers up for long-term success
provide clear handoffs to post-sale teams (context, decisions, risks, and next steps)
Build and maintain realistic, scalable demo environments and reference configurations that mirror enterprise workflows and enable Sales to tell a credible, repeatable story
Codify lifecycle playbooks and enablement: create technical training for sales and post-sale teams, curate exemplars, and continuously improve the technical sales motion

What we offer

Competitive salary and equity
Employee-friendly equity terms
Daily meal and coffee stipend on every workday
Paid co-working space or desk
Health coverage (based on country requirements)
5 weeks paid vacation, plus local statutory holidays
4 months paid parental leave
Paid month off after 4 years & every 2 years thereafter
Regular team events and off-sites

Fulltime

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Cs Technical Advisor

Job Description

Job Responsibility

Requirements

What we offer

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