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The Taxonomy / Ontology Manager (TOM) will guide Airbnb’s Community Support (CS) Taxonomy team to shape and manage scalable taxonomies, ontologies, and other structured data. This role reports directly to the head of Content and Knowledge Management (CKM) and sits within the Service Enablement organization for CS.
Job Responsibility:
Collaborate with leadership in the development of long-term, sustainable strategic initiatives
Provide leadership, coaching, and professional guidance to Taxonomist / Ontologists
General people management and administrative activities
Lead strategy related to taxonomy, ontology, information architecture, metadata management, labeling/cataloging projects, and knowledge modeling
Consult with CS stakeholders to support Knowledge Management (KM) strategy, grounded LLMs, and data-driven community support
Collaborate closely with leadership external to CS to develop sustainable, scalable solutions for semantic data
Guide the development of the Taxonomist / Ontologist career function
Partner closely with Product / Eng to develop Airbnb’s enterprise Taxonomy / Ontology Platform
Represent Taxonomy / Ontology function at a leadership level
Support day-to-day operations for ongoing taxonomy and ontology governance
Work with product teams to build comprehensive frontend and backend taxonomies
Manage datasets and preparation of imports / exports / custom reporting
Reconcile disparate taxonomies and recommend semantic structures for unstructured data sets
Create and maintain clear documentation for training and governance
Work with engineering, analytics, and insights teams to develop and improve machine learning models and labeling practices
Collaborate with cross-functional partners to triage data issues
Collaborate with subject matter experts to identify and define appropriate use cases for semantic data projects
Communicate complex technical information clearly and effectively
Identify opportunities for improvement and make recommendations to mature processes
Foster communication, cooperation, and alignment among distributed internal stakeholders
Evangelize the importance and value of semantic data work
Requirements:
5+ years relevant work experience in a leadership role
Advanced degree in Computer Science, Information Science, Library Science, Information Management, Computational Linguistics, or a related field (or demonstrated equivalent qualifications)
Experience developing taxonomies, ontologies, thesauri, and controlled vocabularies
Experience improving, maturing, and iterating on existing information structures
Applied knowledge of ontological grounding for RAG/model performance
Experience with large-scale data migration projects
Ability to lead and design new projects from conception to completion
Administrator-level experience with semantic management tools, content or collections management systems, digital asset management systems, or other relational databases
Experience collaborating with systems administrators and/or vendors to troubleshoot issues
Expertise in applying best practice principles of metadata, cataloging, and terminology management
Proven ability to present complex technical information in a clear and concise way
Exceptional written and verbal communication and negotiation skills (English)
Experience with or ability to learn SQL and SPARQL queries
Familiarity with XML, RDF/RDFS, SKOS, OWL, and general semantic / linked data standards
Strong analytical thinking skills
Ability to work and make decisions independently in a fast-paced, virtual environment
Ability to manage deadlines and expectations across multiple stakeholder groups
Passion for Airbnb’s mission and deep empathy for our diverse communities