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ASML Logo ASML · Customer Service

CS Site Manager

South Korea, Icheon · Job Posted April 16, 2026
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Job Description

The CS Site Manager for YS/HMI is a key management role responsible for leading the Customer Support (CS) YS/HMI team at customer sites. This position oversees the execution of critical customer-facing activities, including system demonstrations, customer evaluations, and driving the adoption of ASML products, while fostering strong and collaborative relationships with customers. The role holds full accountability for the overall performance and success of the CS YS/HMI team, ensuring that the team is well-trained, effectively deployed, and managed in alignment with changing business priorities and customer needs. Close collaboration is required with local customer site teams, Sales and Marketing organizations, and multiple global stakeholders in HQ to ensure operational excellence and customer satisfaction.

Job Responsibility

  • Develop short term and long-term operational plans balanced in terms of product, efficiency and people and drive continuous improvement and innovation
  • Manage customer relationship & site performance
  • Business and commercial sense
  • Organization development by developing effective organizational structure, and build skilled and engaged teams, create safe environment to work
  • Lead the Customer Support (CS) YS/HMI team at customer sites
  • Oversee the execution of critical customer-facing activities, including system demonstrations, customer evaluations, and driving the adoption of ASML products
  • Foster strong and collaborative relationships with customers
  • Hold full accountability for the overall performance and success of the CS YS/HMI team
  • Ensure the team is well-trained, effectively deployed, and managed in alignment with changing business priorities and customer needs
  • Collaborate closely with local customer site teams, Sales and Marketing organizations, and multiple global stakeholders in HQ to ensure operational excellence and customer satisfaction

Requirements

  • BS or MSc in engineering related major
  • physics, optics, chemistry, electrical engineering, materials science or mathematics
  • 15+ years of experience in Semi / High-tech industry (multinational company is preferred)
  • 5+ years of people managing experience, managing technical customer support teams
  • Experience with field operation and application/process preferred
  • Establish Strategic relations with customers
  • General project managing expertise required
  • Project managing capability, on-time delivery of project milestones
  • Stakeholder management skills developed in matrixed organization for alignment locally & globally
  • Open & speak-up style leadership, with people/team development
  • Able to manage customer pressure(towards own and the team)
  • Utilize appropriate escalation channels to address and solve problems & meet customer demands
  • Support organization to achieve customer agreements and manage site performance
  • Understand Customer needs and strategic management of customer issues
  • Ability to think and act strategically as well as operationally, Strategic communication
  • Agile to learn technology based on the experience, young talent having leadership potential
  • English proficiency in verbal and written communication
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