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CS Service Coordinator

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ASML

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Location:
South Korea , Hwasung

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Take a responsibility to support & improve internal process of CS operation. Provide data, analysis and report on CS operation to help management decision.

Job Responsibility:

  • SMS(Service Management System) Call Handling support - Manage all SO from opening to closing including backend process in the Finance
  • SMS Timewriting support - Manage Timewriting process for timely input and correction, till approval
  • Training / guide CS engineers on Call handling and Timewriting
  • User acceptance test (UAT) and Project item to be implemented in PRD
  • Billable labor / part management - All billable labor / material process, price adjustment, quotation, return part handing, etc till billing process in the Finance
  • CAM(Configuration As Maintained) backlog management - Monitor CAM backlog and update machine configuration by following the procedure
  • Data analysis and report
  • OSO(Open Service Order) report - Manage all open SOs for timely closing, daily follow up and weekly / monthly report on aged items
  • TW(Timewriting) report - Follow up Timewriting submission and approval status and weekly report
  • Labor / Part usage analysis - Linked to the monthly finance report, provide deep / detail level analysis on the labor / part spending
  • Utilization report - Monthly report on labor utilization, follow-up on high / low utilization for root cause and action plan
  • Overtime report - Weekly / monthly report on overtime status, follow up on high OT cases for root case and action plan
  • Billable labor / Part report - Monthly report on billable labor / material status for revenue and pending items with action plans
  • Local Solving rate - Monthly report on the local solving rate
  • SAP authority management for CS engineers
  • SAP data management on part / price information
  • Function location management for relocation / installation
  • Install Base list management

Requirements:

  • Bachelor’s Degree or above, Finance, Accounting, Business Administration preferred
  • Support organization background preferred
  • Self-motivated and flexibility
  • Good coordination skills and interpersonal skills
  • Pro-active, self-initiative and self-driven for planning, preparation and execution
  • Good internal and customer communication skills
  • Good verbal and written language skills in English
  • Good team player and wider angle of view
  • Critical thinking and business acumen
  • Data analysis and reporting skill to find out the area to focus (preferred)
  • Experience on SAP / MS Office preferred

Nice to have:

  • Data analysis and reporting skill to find out the area to focus
  • Experience on SAP / MS Office

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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