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E80 Group Logo E80 Group · Sales

Cs Sales Area Manager

Mexico, San Pedro Garza García · Job Posted June 28, 2026
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Job Description

The Customer Service Sales Area Manager is part of the Customer Service department that in the E80 Group is responsible for providing customers with the necessary services to keep their system efficient and productive and follow its evolution over time. The Customer Service Sales Area Manager's mission is to ensure the achievement of commercial after-sales objectives and maximization of customer satisfaction in his/her designated area.

Job Responsibility

  • Overseeing the relative territory and active customers, creating and maintaining effective business relationships
  • Analysing customer needs and verifying the possibility of satisfying them by means of the most appropriate solution out of the various service packages available at an after-sales level
  • Sharing the needs gathered from the customer with the System Engineering department for the purpose of formulating the best solution
  • Monitoring, together with the Customer Service department, compliance with the conditions agreed upon during the sale of different services
  • Monitoring the level of customer satisfaction and proactively reporting any critical issues or opportunities to the department
  • Analysing the sector in order to monitor current and potential competitors

Requirements

  • Bachelor’s degree in engineering field
  • Knowledge of the sector and reference market
  • Willingness to travel frequently or stay in the assigned area
  • Highly-developed negotiating and communication skills
  • Excellent interpersonal skills
  • Good command of English
  • Good data analysis skills
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