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The Platinum Consultant role requires a minimum of 14 years of experience in SAP Customer Service, with expertise in SAP S/4 HANA Implementation. Candidates should be proficient in managing service orders, warranties, and notifications. Strong leadership skills in requirement gathering and post-production support are essential. Immediate joiners preferred.
Job Responsibility:
Integrate CS with Sales & Distribution (SD), Materials Management (MM), Finance (FI-CO) and other modules
Manage master data: equipment, installed base, functional locations and serial numbers
Lead the requirement gathering workshops, fit-gap workshops, blueprinting and solution documentation and design
Participate in end-to-end project activities including configuration, unit/integration/UAT, cut-over, go-live and hypercare
Provide post-production support, issue resolution, root cause analysis and continuous improvement
Requirements:
Must have 14 years of experience in CS
Must have detailed SAP CS processes knowledge including service orders, warranties, notifications, service contracts, repairs and returns
Must have experience in the preparation of functional design and deliver solutions that improve service operations and customer satisfaction
Must be able to integrate CS with Sales & Distribution (SD), Materials Management (MM), Finance (FI-CO) and other modules
Must be able to manage master data: equipment, installed base, functional locations and serial numbers
Must be able to lead the requirement gathering workshops, fit-gap workshops, blueprinting and solution documentation and design
Must participate in end-to-end project activities including configuration, unit/integration/UAT, cut-over, go-live and hypercare
Must provide post-production support, issue resolution, root cause analysis and continuous improvement
Must have 8 years of relevant experience in SAP along with strong sales domain in any of the industries like FMCG, Retail, Trading, Automobile, Retail, Pharma, Cement, Textiles
Must be able to join immediately, within 30 days or be serving notice period
Mandatory Skills: SAP CS, SAP S/4 HANA Implementation, SAP GST, SAP SD/CS