This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
As a Dutch-speaking Customer Support Operations Agent, you’ll be the first point of contact for Bolt users in the Dutch-speaking markets. You’ll handle incoming inquiries across multiple channels—chat, email, and voice—and resolve issues across various verticals. Your work will directly shape the customer experience in these markets by upholding SLAs, improving tagging accuracy, and supporting escalations for continuous improvement in processes and user experience.
Job Responsibility:
Handle customer inquiries across chat, email, or voice (depending on shift) with empathy, speed, and accuracy
Resolve issues related to rides, orders, rentals, payments, cancellations, and other vertical-specific concerns
Follow SOPs, internal workflows, and macros to deliver consistent, high-quality support within SLA targets
Ensure proper case tagging for analytics, and flag unclear processes or technical issues for improvement
Maintain up-to-date product knowledge across all Bolt verticals and participate in regular training sessions
Collaborate with team leads and agents to maintain queue balance and support during critical shift moments
Requirements:
Fluent in Dutch (C1 or above) and English
Experience in customer support or similar fast-paced, user-facing roles
Clear and effective communication with a strong customer-centric mindset
Attention to detail and commitment to process adherence and quality outcomes
Adaptable, eager to learn, and comfortable supporting across multiple verticals
Self-motivated and accountable for performance metrics and productivity
Enjoy being part of a team and contribute to a positive, solution-oriented shift culture, including night shifts
Nice to have:
Any other language is a plus
What we offer:
Rewarding salary and stock option package
Flexibility of working in a hybrid mode
Take care of your physical and mental health with wellness perks
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