CS Operational Marketing Analyst Job at E80 Group (Chicago)

Head of Majors, Customer Success

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in pharmaceutical, life sciences, medical devices industry
Significant senior leadership experience in Customer Success, Account Management or Strategic Accounts within a B2B SaaS, data, analytics or consulting business serving the pharmaceutical industry
Domain knowledge of the global pharma sector — including R&D, clinical development, commercial strategy, market access and competitive intelligence — with credibility in front of senior pharma stakeholders
Demonstrable track record of owning multi-million-pound/dollar ARR portfolios, delivering against NRR, GRR and churn targets in complex, multi-stakeholder enterprise accounts
Proven success leading, scaling and developing CS teams, including hiring, performance management and embedding competency and incentive frameworks
Strong commercial acumen with the ability to translate client outcomes into renewal and expansion revenue, and to build board-ready narratives supported by data
Excellent executive communication skills, comfortable presenting to and influencing C-suite stakeholders both internally and across global pharma clients
Experience operating within or leading transformation programmes (target operating models, segmentation redesign, churn programmes, customer journey redesign)
Right to work in the UK and ability to work from our London office on a hybrid basis

Job Responsibility

Own renewal rate targets across the Majors portfolio, with full accountability for the renewal pipeline and at-risk book
Partner with Sales and Commercial Operations to identify and convert white-space expansion opportunities across our healthcare product suite
Lead executive-level account planning, QBRs and steering committees with C-suite and senior R&D, commercial and CI stakeholders inside global pharma
Lead, coach and develop a team of Senior CSMs and CSMs covering Top 75 and other strategic accounts
raise the bar on pharma domain expertise and consultative engagement
Embed the CS competency framework, leaderboard and bonus model (VRR, Volume Renewal Rate and LOR-based) across the Majors team to drive performance and accountability
Define and deliver a best-in-class customer journey for the Majors segment, from onboarding through value realisation, advocacy and renewal
Lead execution of strategic programmes including re-onboarding sprints, churn defence and Voice of Customer initiatives within the Majors book
Act as the senior voice of the Majors customer inside GlobalData Healthcare, feeding insight into Product, Analyst, Marketing and Consulting leadership
Partner with the Head of Global CS to shape the 2–3 year CS vision in the context of AI disruption in pharma intelligence

Fulltime

Director, Business Intelligence & AI

Checkmarx is the leader in application security and ensures that enterprises wor...

Location

Israel , Ramat Gan

Salary:

Not provided

Checkmarx

Expiration Date

Until further notice

Requirements

6+ years in data engineering, data architecture, or BI, with strong hands-on technical depth
Proven experience or deep knowledge of architectures that power natural language querying over structured business data - including semantic layers, LLM-to-SQL patterns, and AI/BI platforms
Solid data modeling foundations - dimensional modeling, data contracts, metrics layers - and an understanding of how these underpin reliable AI outputs
Experience with modern data stack: Snowflake, dbt, ETL/ELT tooling
Experience with automation and integration platforms (WORKATO, e.g.)
Genuine excitement about the shift from traditional BI to conversational, agentic intelligence - and the technical judgment to do it right
Strong business acumen - able to understand GTM, CS, and Support workflows deeply enough to proactively identify where data and AI can create leverage
Proven track record of building trusted partnerships with business stakeholders, influencing roadmaps, and driving adoption of data solutions.
Genuine curiosity about how businesses operate, and the ability to ask the right questions before jumping to solutions.
Strong communicator who can bridge technical architecture decisions with business use cases for non-technical stakeholders.

Job Responsibility

Architecting the data foundation that makes it possible for business users to ask questions in plain English and get trusted, real-time answers.
Define and execute a strategy to migrate from traditional BI (dashboards, scheduled reports) toward AI-powered, natural language interfaces for business intelligence
Architect the data layer that enables LLM-based querying — including semantic layers, vector stores, knowledge graphs, and metadata enrichment — so that AI agents can reliably reason over company data
Design and own a scalable, AI-ready data architecture — warehouse/lakehouse structure, semantic layer, and data contracts — that supports both analytical and AI/ML workloads
Build robust data modeling foundations (clean entities, clear metrics definitions, consistent taxonomies) that LLMs can reason over accurately
Serve as a trusted advisor to business leaders across GTM, Customer Success, Finance, and Product — proactively engaging them to understand their decision-making needs
Translate ambiguous business questions ("why is churn spiking in the mid-market?") into well-defined data problems, and then into scalable, AI-powered solutions
Build strong relationships with stakeholders at all levels — from individual analysts to VP and C-suite — and maintain a prioritized roadmap that reflects real business value

Fulltime

Senior Customer Operations Data Analyst

As a Senior Customer Operations Data Analyst, you will play a pivotal role in an...

Location

United States; Canada; Mexico , San Francisco; Atlanta; Austin; Boston; Chicago; Dallas; Denver; Houston; Jacksonville; Los Angeles; Miami; New York City; Phoenix; Portland; Sacramento; Salt Lake City; San Diego; Seattle; Washington, D.C.; Ottawa; Toronto; Vancouver; Mexico City

Salary:

115000.00 - 148000.00 USD / Year

Scribd

Expiration Date

Until further notice

Requirements

3+ years of experience in an analytical or reporting role in Customer Support or Customer Operations within a digital consumer industry, with a strong focus on working autonomously to solve problems
Proficient in using data analytics tools including SQL, Python, Databricks, Looker, and Zendesk Explore (or similar BI tools)
Strong working knowledge of MS Excel and/or Google Sheets
A Bachelor’s or Master’s degree in a quantitative field (e.g., Statistics, Mathematics, Economics, or Computer Science)
Solid knowledge of statistical concepts, including experimental design, hypothesis testing, regression analysis, and forecasting
Exceptional communication and presentation skills, with the ability to translate complex data into clear, actionable recommendations for technical and non-technical stakeholders
A passion for analyzing user behavior and proven ability to combine product-level and CS data with customer-level data to understand key drivers of performance
Experience with agile workflows and collaboration across product, research, and operations teams
Detail-oriented with strong analytical, critical thinking, and problem-solving skills
Ability to work independently, manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment

Job Responsibility

Data Collection, Synthesis, and Analysis: Gather, analyze, and interpret data to provide insights on customer support data and trends. Create pipelines for the collection and processing of new data from customer support sources
Reporting & Insights: Create comprehensive reports in Databricks, Looker, Google Sheets, Zendesk, and/or similar tools to monitor key metrics
Performance Metrics: Evaluate the effectiveness and performance of Customer Support goals, initiatives, and projects. Conduct in-depth analyses of performance, measuring KPIs such as service level achievement, customer effort & satisfaction, and user retention
Customer Insights: Analyze customer feedback and behavior patterns in response to product changes and on an ongoing basis
Forecasting: Forecast contact volumes and capacity needs
Roadmapping: Collaboratively manage the Customer Support’s data analysis roadmap with leadership
Collaboration: Work cross-functionally with stakeholders across Customer Support, Data & Analytics, Product, Engineering, and User Research
Leveraging Technology: Use AI and BI to enhance customer support operations and increase efficiency. Develop and maintain dashboards and reports and own communication of critical marketing metrics and campaign performance to team leads and executive stakeholders
Process Improvement: Provide actionable insights to stakeholders through data analysis, and identify opportunities for improvements operational efficiency. Stay informed about the latest Customer Support trends, analytics tools, and methodologies to continuously improve performance and methodologies
Project Support: Understand, document, and communicate business requirements for projects and process changes

What we offer

Healthcare Insurance Coverage (Medical/Dental/Vision): 100% paid for employees
12 weeks paid parental leave
Short-term/long-term disability plans
401k/RSP matching
Onboarding stipend for home office peripherals + accessories
Learning & Development allowance
Learning & Development programs
Quarterly stipend for Wellness, WiFi, etc.
Mental Health support & resources
Free subscription to the Scribd Inc. suite of products

Fulltime

Global Revenue Operations Analyst

As a Global Revenue Operations Analyst, you will own the analytics, segmentation...

Location

Australia , Sydney

Salary:

Not provided

SafetyCulture

Expiration Date

Until further notice

Requirements

5–8+ years in Revenue Operations, Customer Success Operations, or Sales Strategy within a B2B SaaS organisation
Experience owning territory design, segmentation, and coverage models for post-sales or account management teams
Proven success improving retention, expansion, and whitespace penetration through data-led programs
Hands-on expertise with Salesforce, Gainsight, Clari, Gong, and BI platforms such as Tableau, Power BI, or Looker
Strong analytical, systems, and storytelling skills
able to influence GTM leaders and executives with insights

Job Responsibility

Design and maintain post-sales territory and account coverage models balancing revenue, opportunity potential, and capacity
Lead global account segmentation by ARR band, growth potential, industry vertical, and health score
Partner with Regional GMs and Account Management leadership to ensure territories reflect strategic industry priorities
Identify untapped opportunities and partner with Sales and CS leadership to operationalise playbooks to capture them
Model account potential and surface whitespace opportunities within existing accounts
Establish standard account planning frameworks—capturing current footprint, whitespace, key stakeholders, expansion opportunities, and risk signals
Build visibility into global account hierarchies, consolidations, and parent/child entity relationships in Salesforce
Partner with Enablement to train CSMs and AMs on best-practice account planning and execution
Lead analysis of churn causes and renewal risk drivers
collaborate with CS on proactive mitigation programs

What we offer

Equity with high growth potential, and a competitive salary
Flexible working arrangements
Access to professional and personal training and development opportunities
Hackathons, Workshops, Lunch & Learns
In-house Culinary Crew serving up daily breakfast, lunch and snacks
Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
Quarterly celebrations and team events, including the annual Shiplt! global offsite
Table tennis, board games, gym sessions, book club, and pet-friendly offices

Fulltime

Shift Supervisor

We're building a world of health around every individual — shaping a more connec...

Location

United States , Miami

Salary:

17.00 - 26.00 USD / Hour

CVS Health

Expiration Date

August 11, 2026

Requirements

Deductive reasoning ability, analytical skills and computer skills
Advanced communication skills and supervision skills
Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Job Responsibility

Work effectively with store management and store crews
Supervise the store's crew through assigning, directing and following up of all activities
Effectively communicate information both to and from store management and crews
Assist customers with their questions, problems and complaints
Promote CVS customer service culture (Greet, offer help, and thank)
Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
Maintain customer/patient confidentiality
Price merchandise
Stock shelves
Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise

What we offer

dental
vision
wellness resources
employee discounts
access to certain voluntary benefits
other programs

Parttime

Project Leader

This is where new knowledge is discovered. Baxter’s Research and Development tea...

Location

United States , Skaneateles Falls

Salary:

88000.00 - 121000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

3+ years of relevant professional experience, which may include project coordination, engineering, operations, or other technical roles supporting product development or sustaining activities
Experience may be gained through a combination of full-time industry roles, internships, co-op assignments, or rotational programs
Foundational exposure to project management practices such as scheduling, task coordination, risk tracking, and project documentation
Working knowledge of Agile and/or traditional project management methodologies
experience participating as a team member on Scrum-based projects is preferred
Ability to collaborate effectively with global cross-functional teams and external partners within a regulated product development environment
Experience supporting or leading international product launches or market expansion initiatives is preferred but not required
Familiarity with global regulatory submission and approval processes is preferred but not required
Strong organizational, communication, and problem-solving skills with attention to detail
Bachelor’s degree in a technical discipline or equivalent combination of education and experience

Job Responsibility

Support cross-functional teams in the execution of international focus projects, new product development projects and sustaining engineering projects
Coordinate day-to-day project activities, working with appropriate peers and functions to track progress, support issue resolution, and ensure alignment with established project plans and processes
Contribute to ensuring project work progresses on schedule, within budget, and to the required level of product quality and regulatory compliance
Apply project management fundamentals, tools, and methodologies to support delivery of business objectives while continuing to develop project leadership capabilities within a regulated medical device environment
Support cross-functional, multidisciplinary project teams in the execution of new product development or sustaining engineering initiatives
Support geographically dispersed teams, and external partners, in the execution of international product launches and/or regional specific product updates to maintain compliance
Assist in developing and maintaining project plans, schedules, and deliverables in accordance with established processes
Coordinate assigned project activities and track action items, milestones, risks, and dependencies
Support task assignment and follow-up with internal and external team members
Participate in Agile Scrum activities such as daily stand-ups, sprint planning, reviews, and retrospectives, as applicable

What we offer

Support for Parents
Continuing Education/ Professional Development
Employee Heath & Well-Being Benefits
Paid Time Off
2 Days a Year to Volunteer
medical and dental coverage that start on day one
insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts

Fulltime

Shift Supervisor

We're building a world of health around every individual — shaping a more connec...

Location

United States , Lenox

Salary:

17.00 - 26.00 USD / Hour

CVS Health

Expiration Date

August 11, 2026

Requirements

Deductive reasoning ability, analytical skills and computer skills
Advanced communication skills and supervision skills
Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
High School diploma or equivalent preferred but not required
Experience as a retail supervisor

Job Responsibility

Work effectively with store management and store crews
Supervise the store's crew through assigning, directing and following up of all activities
Effectively communicate information both to and from store management and crews
Assist customers with their questions, problems and complaints
Promote CVS customer service culture (Greet, offer help, and thank)
Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
Maintain customer/patient confidentiality
Price merchandise
Stock shelves
Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise

What we offer

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
other resources

Fulltime

Shift Supervisor

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Elk Grove

Salary:

18.90 - 27.90 USD / Hour

CVS Health

Expiration Date

August 11, 2026

Requirements

Deductive reasoning ability, analytical skills and computer skills
Advanced communication skills and supervision skills
Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Job Responsibility

Work effectively with store management and store crews
Supervise the store’s crew through assigning, directing and following up of all activities
Effectively communicate information both to and from store management and crews
Assist customers with their questions, problems and complaints
Promote CVS customer service culture (Greet, offer help, and thank)
Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
Maintain customer/patient confidentiality
Price merchandise
Stock shelves
Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise

What we offer

dental
vision
wellness resources
employee discounts
access to certain voluntary benefits

Parttime

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CS Operational Marketing Analyst

Job Description

Job Responsibility

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