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We are looking for a CS Operational Marketing Analyst to strengthen our proactive market approach and support the growth of Customer Service sales. This role combines data analysis, marketing development, and commercial enablement to identify opportunities in our installed base and create materials that help our CS Sales Team increase revenue, margin, and customer value.
Job Responsibility:
Analyze installed base, lifecycle, and spare parts data to identify service opportunities
Develop operational marketing content and campaigns for retrofits, upgrades, service packages, and parts
Support the CS Sales Team with customer insights, case studies, and sales enablement material
Build dashboards and reports to track campaign performance and results
Collaborate with Customer Service, Engineering, ITS, Spare Parts, Sales Operations, and Finance
Requirements:
Strong analytical and data interpretation skills
Proficiency with Excel, BI tools, CRM/ERP (Sales Force and SAP is a plus)
Marketing operations exposure, ideally in a technical B2B environment
Ability to translate data into commercial actions and clear value propositions
Excellent communication, attention to detail, and cross-functional collaboration
Proactive mindset and strong project/time management abilities
Bachelor’s degree in Marketing, Business, Engineering, Analytics, or similar
2 years of experience in operational marketing, sales support, data analysis, or after‑sales
Experience in industrial automation, machinery, or technical B2B environments preferred
What we offer:
Health, Dental, Vision Insurance, Life, STD, LTD, PTO, 401K match