CS Key Account Operation Manager Job at E80 Group (Chicago)

Regional CS Operation Manager - Midwest

The Regional Customer Service Operation Manager - Midwest, reporting to CS Opera...

Location

United States , Chicago

Salary:

120000.00 - 140000.00 USD / Year

E80 Group

Expiration Date

Until further notice

Requirements

Bachelor’s degree in engineering, operations management, or related field (preferred)
7+ years of experience in the material handling, packaging equipment, robotics, and palletizing industry is essential in customer service, project management, asset management
Familiarity with industrial equipment design, manufacturing, and maintenance processes is highly preferred
Technical proficiency in automation and control systems, including PLC programming and troubleshooting, is highly preferred
Experience in directly managing teams with organizational resposabilities as well as in leading cross-functional teams to drive improvement initiatives and enhance customer satisfaction is a must
Extensive hands-on experience with LGV, ASRS, and robotic systems, including a strong emphasis on problem-solving skills to effectively troubleshoot, optimize, and enhance system performance
CPE, CPS, CMRP Certifications highly preferred
Knowledge of SAP ERP, CRM (Salesforce)
Good knowledge of Microsoft Office 365 and Microsoft power platform tools for collaborative and agile approach
Strong analytical skills and attention to detail

Job Responsibility

Be the first point of contact to coordinate between customer service account manager and service operation team to deliver maximum customer satisfaction for any customer service-related aspects such as asset and system performances, tickets resolutions and service delivery in general
Lead a team of resident engineers across specific regions or plants
Functional responsibilities over spare part admin, remote support resources, engineers and back-office service coordinators in a matrixial organization
Establish a regional customer care vision aligned with business objectives with upper management
Motivate and contribute to develop high-performance teams capable of providing excellent service to both internal and external customers
Contribute for estimation, feasibilities studies and implementation of service improvement initiatives such as retrofit and asset and system performance enhancement to be sold
Prioritize and plan activities with other departments to deliver maximum customer satisfactions
Develop and implement action plans to enhance customer satisfaction
Ensure consistent and efficient coordination across departments to ensure efficiency in customer service issue resolutions
Take ownership of customer issues and follow problems (technical, system management, client behavior, safety, communications but not limited to) through to resolution working with Customer Service Account Manager

What we offer

Health, Dental, Vision Insurance, Life, STD, LTD, PTO, 401K match
Bonus
Career Growth
E80 World Academy training and learning paths

Fulltime

Regional CS Operation Manager - Southeast

The Regional Customer Service Operation Manager - Southeast, reporting to CS Ope...

Location

United States , Atlanta

Salary:

120000.00 - 140000.00 USD / Year

E80 Group

Expiration Date

Until further notice

Requirements

Bachelor’s degree in engineering, operations management, or related field (preferred)
7+ years of experience in the material handling, packaging equipment, robotics, and palletizing industry in customer service, project management, asset management
Familiarity with industrial equipment design, manufacturing, and maintenance processes
Technical proficiency in automation and control systems, including PLC programming and troubleshooting
Experience in directly managing teams with organizational responsibilities
Experience in leading cross-functional teams to drive improvement initiatives and enhance customer satisfaction
Extensive hands-on experience with LGV, ASRS, and robotic systems
Strong emphasis on problem-solving skills to effectively troubleshoot, optimize, and enhance system performance
CPE, CPS, CMRP Certifications highly preferred
Knowledge of SAP ERP, CRM (Salesforce)

Job Responsibility

Be the first point of contact to coordinate between customer service account manager and service operation team to deliver maximum customer satisfaction for any customer service-related aspects such as asset and system performances, tickets resolutions and service delivery in general
Lead a team of resident engineers across specific regions or plants
Functional responsibilities over spare part admin, remote support resources, engineers and back-office service coordinators in a matrixial organization
Establish a regional customer care vision aligned with business objectives with upper management
Motivate and contribute to develop high-performance teams capable of providing excellent service to both internal and external customers
Contribute for estimation, feasibilities studies and implementation of service improvement initiatives such as retrofit and asset and system performance enhancement to be sold
Prioritize and plan activities with other departments to deliver maximum customer satisfactions
Develop and implement action plans to enhance customer satisfaction
Ensure consistent and efficient coordination across departments to ensure efficiency in customer service issue resolutions
Take ownership of customer issues and follow problems (technical, system management, client behavior, safety, communications but not limited to) through to resolution working with Customer Service Account Manager

What we offer

Health, Dental, Vision Insurance, Life, STD, LTD, PTO, 401K match
Bonus
Career Growth
E80 World Academy training and learning paths
#BE80 Culture

Fulltime

Senior Release Manager, CS Platform

Airbnb was born in 2007 when two hosts welcomed three guests to their San Franci...

Location

United States

Salary:

177000.00 - 208000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

7+ years of experience in technical program management, program management, release management or product operations roles with a proven track record of success
Proven experience leading cross-functional product releases with executive visibility
Exceptional communication skills, verbal, written and presentation, to all levels of an organization
Strong problem-solving and analytical skills
Understanding of best practice product release processes, experience working with engineering teams
Proficiency in virtual collaboration and project management tools like Asana, Jira, and Airtable
Strategic thinking and organizational skills, with the ability to work collaboratively and cross-functionally across teams
Hands-on, working knowledge of software product development life-cycle and methodologies
Specific experience with Agile is preferred
Naturally accountable and responsible: Self-starter, self-motivated, focused, and self-sufficient

Job Responsibility

Serve as the primary liaison between Platform Management, Technical Program Management, Engineering, Testing, and Operations ensuring clear, consistent communication and shared alignment across all workstreams for each release
Maintain accurate source-of-truth trackers and documentation so every stakeholder has what they need, when they need it
Create and maintain release management best practices
Define, track, and report on key release health and operational metrics ensuring releases are delivered on schedule and meet defined success criteria
Surface issues, risks, and regional nuances before launch, and rally cross-functional partners to diagnose, escalate, and resolve issues
Work independently alongside stakeholders and cross-functional leadership maintaining rigorous oversight of release readiness and proactively mitigating blockers
Facilitate the official go/no-go decisions owning the acceptance criteria and process to greenlight each release
Partner with Operations/Training to ensure agents are prepared for new tooling
Own post-launch monitoring and retrospectives by tracking adoption, surfacing issues post-release, and running retrospectives to drive improvements

What we offer

Bonus
Equity
Benefits
Employee Travel Credits

Fulltime

Senior Release Manager, CS Platform

Airbnb was born in 2007 when two hosts welcomed three guests to their San Franci...

Location

Canada

Salary:

128000.00 - 160000.00 CAD / Year

Airbnb

Expiration Date

Until further notice

Requirements

7+ years of experience in technical program management, program management, release management or product operations roles with a proven track record of success
Proven experience leading cross-functional product releases with executive visibility
Exceptional communication skills, verbal, written and presentation, to all levels of an organization
Strong problem-solving and analytical skills
Understanding of best practice product release processes, experience working with engineering teams
Proficiency in virtual collaboration and project management tools like Asana, Jira, and Airtable
Strategic thinking and organizational skills, with the ability to work collaboratively and cross-functionally across teams
Hands-on, working knowledge of software product development life-cycle and methodologies
Specific experience with Agile is preferred
Naturally accountable and responsible: Self-starter, self-motivated, focused, and self-sufficient

Job Responsibility

Serve as the primary liaison between Platform Management, Technical Program Management, Engineering, Testing, and Operations ensuring clear, consistent communication and shared alignment across all workstreams for each release
Maintain accurate source-of-truth trackers and documentation so every stakeholder has what they need, when they need it
Create and maintain release management best practices
Define, track, and report on key release health and operational metrics ensuring releases are delivered on schedule and meet defined success criteria
Surface issues, risks, and regional nuances before launch, and rally cross-functional partners to diagnose, escalate, and resolve issues
Work independently alongside stakeholders and cross-functional leadership maintaining rigorous oversight of release readiness and proactively mitigating blockers
Facilitate the official go/no-go decisions owning the acceptance criteria and process to greenlight each release
Partner with Operations/Training to ensure agents are prepared for new tooling
Own post-launch monitoring and retrospectives by tracking adoption, surfacing issues post-release, and running retrospectives to drive improvements

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Account Manager Lead - North America - Enterprise

As the Enterprise Account Manager Lead, you'll lead a team of experienced Accoun...

Location

United States , San Francisco

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

8+ years of experience in Account Management or Customer Success or post-sales roles within SaaS, with meaningful focus on Enterprise accounts.
Proven track record of owning and exceeding revenue targets, with a clear commercial instinct and expansion mindset.
3+ years of direct people leadership experience managing senior AMs/CSMs, driving team quota, and developing talent through coaching and enablement.
Deep AI fluency: you use AI tools in your own daily workflow, understand what AI agents and automation can do, and are ready to lead a team through a meaningful shift in how work is designed and executed.
Strong player-coach mindset: comfortable managing key accounts directly while leading others to excel in their own portfolios.
Demonstrated success in achieving or exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management.
Expertise in post-sales methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling, executive alignment).
Strategic operational thinking: able to make sound decisions around playbook design, segment structure, and cross-sell motion as the business continues to scale.
Strong analytical and operational skills: adept at using data to identify performance trends, optimise workflows, and forecast outcomes.
Bonus: Hands-on with tools (ElevenLabs, Salesforce, Gong, Sigma) and capable of improving data quality, visibility, and usage insights across the team.

Job Responsibility

Lead, coach, and develop a high-performing Enterprise CS team, owning team quota performance, customer retention, and expansion goals.
Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices.
Drive revenue outcomes as a core mandate - building a team culture where cross-sells and account growth are owned with the same rigor as any quota-carrying sales function.
Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities.
Set strategic direction for the team, including how we segment and structure the Enterprise post-sales playbook as the business scales, and ElevenAgents as the agent of choice across the Enterprise portfolio.
Design and implement repeatable playbooks for renewals, upsells, and adoption
embed AI agents and automation into workflows by default to scale team impact.
Champion AI fluency across the team: set expectations, build capability, and create an environment where every team member is actively experimenting with and adopting AI-powered approaches to their work.
Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor and customer advocate in internal and external forums.
Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies.

What we offer

Innovative culture
Growth paths
Learning & development (annual discretionary stipend)
Social travel (annual discretionary stipend to meet up with colleagues)
Annual company offsite
Co-working (monthly co-working stipend if not located near a main hub)

Fulltime

CS - DUV UIR Group Leader

Leads a small team which delivers a specialized output and might be required to ...

Location

Taiwan , Hsinchu

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Substantial general experience in field/operations management with substantial general work experienc and thinking level..
Experienced in leading or influencing a team in a complex customer facing environment is preferred.
Bachelor’s degree in engineering related field is required and Masters Degree is preferred.

Job Responsibility

Coordinates and ensures execution of operational plans, time horizon typically is several months.
Lead and drive the realization of planned results, monitor customer satisfaction, handle and/or monitor the handling of escalations, manage relationships with customers, monitor key performance indicators and take corrective measures if needed.
Indicates, analyses and advises on optimization opportunities. Delivers a contribution to the development of business-plans and decision-making processes for the appointed team. Evaluates (work) processes for own functional discipline and initiates and implements process improvements. Maintains operational plannings, guidelines and procedures.
Takes decisions of an operational nature, through selecting and applying the appropriate way of working from a wide range of procedures and processes.
Creates a high performing team, secures the achievement of relevant KPI’s and is responsible for: on-time, correct and complete realization of determined team objectives
highly motivated and capable team members and performance management.
Creates a relevant network of stakeholders of in- and external counterparts. Organizes an adequate feedback loop on achieved results and secures reliable business insights. Explains and convinces internal and external parties about chosen solutions, based on content-driven arguments.
Keeps up with internal and external developments and ensures development, transfer and retention of knowledge and information, initiates new ways of working to optimize processes.

Fulltime

Director of Product, Core Markets

We’re Fundraise Up - a global fundraising platform built to make donating to non...

Location

Poland

Salary:

Not provided

Vue

Expiration Date

Until further notice

Requirements

10+ years in Product Management, with 3+ years leading PMs (managing managers or multiple PMs across areas)
Enterprise B2B experience (SaaS/fintech/payments/e-commerce or adjacent), including pre-sales/RFPs and complex stakeholder management
Proven discovery & execution track record: from insight → business case → delivery → measurable impact
Metrics fluency: ARR, NRR, win-rate, conversion, adoption, time-to-value
strong analytical and decision-making skills
Communication: C1/C2 English—clear, confident, and persuasive with executives and cross-functional teams
Travel-ready: comfortable with regular customer visits and conferences (including the U.S.)
Fluent English (C1) and Russian (Native)

Job Responsibility

Develop deep expertise in Core Markets — understand segments, buying behaviors, procurement and RFP patterns, compliance requirements, and the key barriers to adoption
Drive continuous discovery — conduct executive interviews, site visits, and industry events, translating insights into clear “must-haves” versus differentiators for each vertical
Own strategic enterprise deals — present the product vision, address objections, and collaborate with the Go-to-Market team to co-create scalable, enterprise-grade rollout plans
Define and own the Core Markets strategy and multi-quarter roadmap across verticals
articulate crisp bets with quantified business cases
Balance scale vs. customization: protect product integrity while unlocking enterprise wins (no “zoo” of one-offs)
Set and deliver against OKRs that tie directly to revenue and adoption (ARR growth, win-rate, NRR, adoption of key capabilities)
Hire, mentor, and inspire 2–5 PMs (vertical leads). Build a culture of ownership, curiosity, and high accountability
Establish operating rituals (discovery cadence, metrics reviews, launch playbooks) that scale learning and delivery
Grow leaders: coach PMs to manage their own cross-functional pods and represent the product credibly with enterprise customers

What we offer

31 days off
100% paid telemedicine plan
Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace
English learning courses
Relevant professional education
Gym or swimming pool
Co-working
Remote working

Fulltime

Director of Product, Core Markets

As Director of Product, Core Markets, you will own the strategy and execution th...

Location

United States

Salary:

Not provided

Fundraise Up

Expiration Date

Until further notice

Requirements

10+ years in Product Management, with 3+ years leading PMs (managing managers or multiple PMs across areas)
Enterprise B2B experience (SaaS/fintech/payments/e-commerce or adjacent), including pre-sales/RFPs and complex stakeholder management
Proven discovery & execution track record: from insight → business case → delivery → measurable impact
Metrics fluency: ARR, NRR, win-rate, conversion, adoption, time-to-value
strong analytical and decision-making skills
Communication: C1/C2 English—clear, confident, and persuasive with executives and cross-functional teams
Travel-ready: comfortable with regular customer visits and conferences (including the U.S.)

Job Responsibility

Develop deep expertise in Core Markets — understand segments, buying behaviors, procurement and RFP patterns, compliance requirements, and the key barriers to adoption
Drive continuous discovery — conduct executive interviews, site visits, and industry events, translating insights into clear 'must-haves' versus differentiators for each vertical
Own strategic enterprise deals — present the product vision, address objections, and collaborate with the Go-to-Market team to co-create scalable, enterprise-grade rollout plans
Define and own the Core Markets strategy and multi-quarter roadmap across verticals
articulate crisp bets with quantified business cases
Balance scale vs. customization: protect product integrity while unlocking enterprise wins (no 'zoo' of one-offs)
Set and deliver against OKRs that tie directly to revenue and adoption (ARR growth, win-rate, NRR, adoption of key capabilities)
Hire, mentor, and inspire 2–5 PMs (vertical leads)
Build a culture of ownership, curiosity, and high accountability
Establish operating rituals (discovery cadence, metrics reviews, launch playbooks) that scale learning and delivery

What we offer

31 days off
100% paid telemedicine plan
Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace
English learning courses
Relevant professional education
Gym or swimming pool
Co-working
Remote working

Fulltime

Select Country

CS Key Account Operation Manager

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?