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CS - Global Support Engineer

Taiwan, Hsinchu · Job Posted June 16, 2026
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Job Description

Context - Has specialized knowledge of one competency or broader knowledge of multiple competencies. Has knowledge of and experience with the different components of the machine. Focuses on acquiring more knowledge and secures quality standards for the deliverables towards the local engineers. - Proficient in multiple engineering competencies, capable of independent problem-solving. - Thorough understanding of product components and their interactions. - Manages a variety of issues and tasks across multiple platforms, adapting solutions to different contexts and processes. - Actively participates in addressing complex structural issues; works within standard practices and procedures and is supervised on progress and results. - Suggests process improvements.

Job Responsibility

  • Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem, assess new information and adapt approach if necessary under limited supervision
  • Per business request, provide professional remote escalation support to solve maintenance and upgrade issue
  • Wrap up and hands over problem to others (D&E), documents, packages and delivers all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports), including feedback and improvement proposals on the quality of the aiding tools
  • Advise customer technical personnel and first and second line support in dealing with complex problems, use tools, replace parts, improve settings, to execute repairs, including supporting non-routine service actions
  • Able to resolve unexpected disturbances and provide countermeasures for primary competency with high degree of independence
  • Execute: Arrange with customer machine time window to execute procedure, plan procedure, arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute complex procedure, make necessary decisions / adaptations during procedure and to realize optimal results
  • Maintain: Understand SOP (Standard of Procedures) and MOP (Management of Procedures) and is able to give technical advices to update procedures and sequences
  • Can drive for changes and updates on complete SMIX
  • Can lead training sessions for larger groups or more advanced topics
  • Can offer detailed advice and support to groups or individuals
  • Can participates in the development of training materials and resources
  • Explain appropriate actions to firs line, second line, third line engineers and customer, train first line engineers and customers in routine and non-routine maintenance of equipment
  • Provide input for improvement proposals and try to get them landed with the relevant stakeholders
  • May be involved in testing of new processes
  • Provide guidance to junior engineers on process optimization
  • Teach others on ASML products, Safety, IB&S and NPI, ways of working etc., while maintaining and broadening own knowledge
  • Coaching aimed at developing specific engineering skills and competencies, such as coding, problem-solving, and software development methodologies, for engineers in and around their own clusters

Requirements

  • Requires at least BS degree with thorough experience in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or comparable thinking and working level
  • Experience in semiconductor industry preferred
  • Specialized knowledge in the area of pneumatics, hydraulics or electronics, and semiconductor processes, and relevant software
  • Experience in using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software
  • Has specialized knowledge of competency/subsystem, product functionality
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