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Audemars Piguet Logo Audemars Piguet · Customer Service

CS Excellence Manager

China, Shanghai · Job Posted April 27, 2026
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Job Description

The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business. If this journey inspires you, come chart your own path within our family and let’s continue creating the extraordinary. Together, let's write the next chapter of your career!

Job Responsibility

  • Deliver Premium Client Services
  • Bridge Communications
  • Execute Watchmaking Experience Programs
  • Drive Operational Excellence
  • Manage Client Care & CRM
  • Lead Training & Onboarding
  • Analyze Performance & Implement Actions
  • Support Store Openings & CPO Operations.

Requirements

  • Manage client care and CS experience relationships within Boutique, handle effectively complex situations and respond to complaints effectively
  • Provide administrative and operational support on daily tasks and for specific events
  • Client & Experience oriented
  • Expertise and know how transmission
  • Solution oriented
  • Individual contribution within a team.
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