CS Excellence Manager Job at Audemars Piguet (Shanghai)

Cs Delivery Manager

We are seeking a dedicated and enthusiastic candidate to provide exceptional Cus...

Location

South Korea

Salary:

Not provided

Airbnb

Expiration Date

Until further notice

Requirements

8+ years of progressive experience in a customer service or an operations role
5 years in a role directly managing staff & the employee lifecycle
Proficiency in English and Korea languages
Demonstrable experience in driving improved performance of teams as a line manager
Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses
Experience in data analysis and reporting to identify performance trends
Experience developing and implementing performance management standards
Experience translating big picture goals and strategy into implementable and concrete actions for your teams
Ability to work weekend days, holidays, and on-call required

Job Responsibility

Oversee a strong operational environment for your teams and ensure high quality support for the community from your team
Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community
Act as the highest escalation point for case consults and high level escalations from other stakeholders
Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching
Create a performance development strategy/plan for your service(s)
Provide best practices guidelines to your team on how to handle cases and situations
Ensure that ways of working are documented and followed
Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing trainings
Guide ambassadors to take proper action to case closure
Support with in-the-weeds case handling

Fulltime

Engineering Manager, CS Data Services

The Community Support Engineering (CSE) organization ensures our hosts and guest...

Location

United States

Salary:

204000.00 - 255000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

9+ years of software engineering experience
3–5+ years managing engineering teams in a fast-paced environment
BS/MS in CS or a related field
Deep understanding of distributed systems, application-layer APIs, and event-driven architectures
Strong proficiency with Java/Kotlin, distributed queues (Kafka, SQS), GraphQL, data processing frameworks (Spark/Flink), and datastores (Redis, ElasticSearch, Cassandra, MySQL, or similar KV/relational systems)
Demonstrated ability to balance long-term platform strategy with near-term product needs using sound technical judgment
Proven track record building reliable, scalable, high-quality systems and fostering a culture of accountability and ownership
Excellent communicator who can influence across teams and develop, motivate, and lead high-performing engineering organizations
Experience delivering large, complex technical initiatives end-to-end
Strong commitment to operational excellence, quality, reliability, and availability

Job Responsibility

Ramp up on the team’s technology, product, and business goals, including hands-on work to develop a deep technical understanding
Lead, mentor, and grow a high-performing engineering team in a fast-paced environment
Foster a team culture that emphasizes product thinking, technical depth, and customer-centric problem solving
Drive adoption of data services by partnering closely with teams across CSE to understand their use cases and deliver intuitive, scalable solutions
Set clear priorities and strategic direction in collaboration with engineering, product, machine learning, and data teams
Improve team processes to strengthen collaboration, execution efficiency, and delivery quality
Lead complex, cross-functional projects that align with business goals and deliver measurable impact

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

SAP S/4HANA CS / SD Lead

We are seeking an experienced SAP S/4HANA CS / SD Lead to lead Customer Service ...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

10–12+ years of SAP experience with strong hands-on expertise in SAP SD (Order-to-Cash)
10–12+ years of SAP experience with strong hands-on expertise in SAP CS (Service Management)
At least 2–3 full-cycle SAP S/4HANA transformation projects in a Lead role
Strong understanding of service management and sales processes
Experience with S/4HANA SD simplifications and FSCM Credit Management
Experience with CS integration with SD, MM, and FI
Experience with S/4HANA Service Management roadmap
Proven experience leading CS / SD delivery in large SAP programs
Strong stakeholder management and communication skills
Experience working in global onshore–offshore and multi-country environments

Job Responsibility

Lead CS and SD workstreams in SAP S/4HANA transformation programs (Greenfield, Brownfield, or Selective Data Transition)
Own end-to-end Order-to-Cash (O2C) and Service-to-Cash processes
Act as the primary escalation point for CS / SD-related topics
Drive solution design and hands-on configuration for SAP SD: Sales Orders, Pricing, Delivery, Billing, Credit Management
Drive solution design and hands-on configuration for SAP CS: Service Orders, Notifications, Contracts, Warranties
Ensure adoption of S/4HANA SD and CS simplifications, Fiori apps, and embedded analytics
Guide CS transition strategies (Classic CS vs S/4HANA Service Management where applicable)
Lead Fit-to-Standard (F2S) workshops and process harmonization
Assess and manage custom code (RICEFW) impacts for CS and SD in S/4HANA
Guide Business Partner (BP) and customer master data conversion

Online Trading Executive

My client is based in Borehamwood offering a hybrid model of working 2/3 days in...

Location

United Kingdom , Borehamwood

Salary:

29000.00 GBP / Year

Blu Digital

Expiration Date

Until further notice

Requirements

Working knowledge of merchandising processes, procedures and systems
Proven analytical, problem solving, verbal, attention to detail and written skills
Strong Microsoft Excel skills
Working knowledge of content management systems and analytic systems

Job Responsibility

Support the implementation of engaging and seamless on site shopping experiences via content refreshes
Set up all necessary offers and promotions accurately and on time, checking links and testing pre and post go live
Sign off any necessary T&Cs with the legal team and update the promotional content pages
Complete competitor analysis and feedback on opportunities

What we offer

Fantastic benefits
Clear progression routes

Fulltime

Online Visual Merchandiser

My client is based in Borehamwood offering a hybrid model of working 2/3 days in...

Location

United Kingdom , Borehamwood

Salary:

Not provided

Blu Digital

Expiration Date

Until further notice

Requirements

Working knowledge of merchandising processes, procedures and systems
Proven analytical, problem solving, verbal, attention to detail and written skills
Strong Microsoft Excel skills
Working knowledge of content management systems and analytic systems

Job Responsibility

Support the implementation of engaging and seamless on site shopping experiences via content refreshes
Set up all necessary offers and promotions accurately and on time, checking links and testing pre and post go live
Sign off any necessary T&Cs with the legal team and update the promotional content pages
Complete competitor analysis and feedback on opportunities

What we offer

Fantastic benefits
Clear progression routes

Fulltime

Service Business Manager, Sales

Drive ASML service business for Samsung account including preparation and negoti...

Location

South Korea , Hwasung

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Bachelor’s degree or above related major
10+ years of experience in Semi / High-tech industry (multinational company is preferred)
Based on the direct customer interaction & managing, strong execution, good relationship with customer and deep understanding about customer site
Strong passion to scale operational execution into commercial areas
Deep customer insight
Bridge for cross-functional communication
Execution-oriented strategy development
Credibility & trust in the service transformation
Excellent Customer Relationship Skills
Fluency in English

Job Responsibility

Drive ASML service business for Samsung account including preparation and negotiation of service level agreements and long term service business planning
Synchronize and agree on business agreements, practices, and structure for global accounts
Ensure that ASML meets or exceeds corporate business goals while maintaining customer satisfaction and addressing our customers’ requirements to stay in continued competitive operation
Builds long term strategic relations with customers and be recognized by the customer as an integral part of their ASML Global account management team
Develops Service Business for Global Samsung account
Develops plan to secure service business margin
Prepares strategic Service Road-Map (SRM) and prepares Service Level Agreement (SLA) proposals taking input from Global Account Management /Regional Sales Management and CS Operations and customer specific CIL(Customer Issues List) or other requirements
Creates service SLA proposal for VPA or annual service contract by rolling up prices and suggesting WW discounts, giveaways, T&C issues, margins
Pre-aligns on the package with all sectors then gets approval from DST(Deal Structure Team)
Negotiates and gets agreement on SRM/SLA proposals with customers and ensures effectiveness of business agreements for global account

Fulltime

Enterprise Customer Success Manager

As an Enterprise Customer Success Manager, you will be a trusted advisor to key ...

Location

United States , Palo Alto, CA or San Francisco, CA

Salary:

Not provided

Navan

Expiration Date

Until further notice

Requirements

5+ years of experience in Enterprise Customer Success Management
Excellent project management and organizational skills in a high pressure environment, working with high value customers
Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
Attention to detail is a must
High energy, go-getter with fresh ideas who takes the initiative to get things done
Bachelor’s degree preferred or similar working experience

Job Responsibility

Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution
Manage complex integration cycles, relationship, with each Enterprise customers
developing key relationships and executing within customer subteams (Finance, HR, etc.)
Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified
Work closely with your Account Executive counterpart to develop a joint success plan for your customers
Constantly assess “health checks” for your customers to drive satisfaction, adoption, retention, and reduce churn
Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention
Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
Increase customer retention and ensure alignment by conducting regular check-in calls and Quarterly & Strategic Business Reviews
Work closely with Product and Engineering on identification/tracking of enhancement requests

What we offer

generous medical plans, dental, and vision benefits with premiums covered by Navan
various insurance options designed to cover each family's needs
paid parental and bereavement leave
subsidized commuter benefits
mental health support
connectivity stipends
pet insurance

Client Success Manager, Providers

The Client Success Manager (CSM) is a seasoned, customer-obsessed professional r...

Location

United States

Salary:

138000.00 - 168000.00 USD / Year

Big Health

Expiration Date

Until further notice

Requirements

8+ years in Client Success, Account Management, or Consulting with significant ownership of large, complex healthcare accounts and a strong record of retention and expansion
Bachelor’s degree required
MBA/MPH or relevant graduate degree preferred
Deep familiarity with healthcare operations and change management within regulated environments required
Excellent organizational and time-management skills
disciplined risk/issue management and deadline accountability
Exceptional communication and interpersonal skills with demonstrated executive presence
able to build and sustain strong relationships across clinical, operational, and executive stakeholders
Analytical fluency and the ability to translate utilization and outcomes data into credible ROI narratives
Experience collaborating cross-functionally and coordinating complex programs

Job Responsibility

Manage strategic, complex, and enterprise healthcare customers and develop account plans with clear goals, risks, and growth strategies (renewal, expansion, multi-site/service line scale)
Build relationships with clinical, operational, IT, revenue cycle, contracting, finance, and executive sponsors
run executive business reviews (JOCs/QBRs) that align on outcomes and next-best actions
Drive onboarding across complex environments, ensuring adoption targets and value realization are met against success criteria
Standardize and improve CS playbooks
Synthesize learnings across accounts to inform repeatable approaches, internal processes, and continuous improvement
Lead cross-functional workstreams across Marketing, Sales, Implementation, Clinical, Product, Market Access, and Legal to support the delivery of positive program outcomes, on time and in scope. Proactively identify and mitigate risks and issues
Partner with teams on renewal and expansion strategy
contribute to SOWs, amendments, and forecasting
Provide timely updates and executive-ready summaries to senior leadership and customer sponsors

What we offer

generous vacation policy
professional development fund
flexible working arrangements
stock options

Fulltime

CS Excellence Manager

Audemars Piguet

Location:
China , Shanghai

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 27, 2026

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CS Excellence Manager

Audemars Piguet

Location:China , Shanghai

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:April 27, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
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Job Posted:
April 27, 2026