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The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region. The Field Service Engineer 2 executes regular and irregular maintenance activities with considerable independency and under limited supervision. Handles defined and regular problems/maintanance on a machine, either independently or through escalation without supervision.
Job Responsibility
Problem analysis and approach
Problem handovers and routing
Repairs
Procedures
Training / advice
Process Optimization
Knowledge build-up and transfer
Coaching
Support daily customer operation
Connection to customer for customer report, request and FAB events
Arrange schedule and unscheduled activities planning
Connection to 1st/2nd line to make sure execution can work smooth and success even thought to 3rd line
Response to material arrange and confirmation
Pre/post mortem to improve service quality
Follow up of activities and improve for next events
Any activities support to help operation success
Requirements
Experienced Field Service Engineering with BSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience
Experienced in technical industry is required and/or semiconductor industry experience preferred
Experience in using computer applications, including data analysis tools, spreadsheet, and presentation software
Has complete knowledge on product functionality of the main modules/sub-modules
Engineering background of master and bachelor's degree