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Drive filed XLD (Extra Long Down) into tangible solution and engage CS Central & local team to deliver and implement XLD solution package on systems through XLD strategic analysis reporting and product roadmap
Taiwan all XLD cases input data quality management via weekly call with local team and XLD intake improvement proposal IRM process development & solution management
XLD Top-X issue data management and report update to the customer and management bi-weekly, wrap up bi-weekly XLD intake post follow up action to drive close loop XLD improvement action, then connect with WS PL to drive solution plan with Central
Lead Golden Package introduction and track field implementation, makes plans in cooperation with the customer to actively implement solutions in terms of Patches, FCA, FCO,s etc in order to optimize the machine performance. Also, need to work with WS PL/TL to remove blockers
Machine performance related XLD issues are being addressed and coordinated until solved to ensure that the machine performance target(s) criteria are met
Recommends return of investments proposals for applicable solutions to site/customer POCs and share solution updates and content
Requirements
Bachelor or Master of Science/ Engineering
2+ years of experiences as a 2nd Line Engineer (for internal candidates) or Lithography equipment (for external candidates)
Project Handling skill
Programming skill in excel/power BI
Insight database knowledge
Good understanding of performance indicators and filter criteria's
Basic knowledge of basic Windows tooling (Excel, PowerPoint)
Good skill of Power BI and Python development and creation
Good Communication and stakeholder management skills