Cs Delivery Excellence Manager Job at Airbnb

Cs Delivery Manager

We are seeking a dedicated and enthusiastic candidate to provide exceptional Cus...

Location

South Korea

Salary:

Not provided

Airbnb

Expiration Date

Until further notice

Requirements

8+ years of progressive experience in a customer service or an operations role
5 years in a role directly managing staff & the employee lifecycle
Proficiency in English and Korea languages
Demonstrable experience in driving improved performance of teams as a line manager
Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses
Experience in data analysis and reporting to identify performance trends
Experience developing and implementing performance management standards
Experience translating big picture goals and strategy into implementable and concrete actions for your teams
Ability to work weekend days, holidays, and on-call required

Job Responsibility

Oversee a strong operational environment for your teams and ensure high quality support for the community from your team
Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community
Act as the highest escalation point for case consults and high level escalations from other stakeholders
Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching
Create a performance development strategy/plan for your service(s)
Provide best practices guidelines to your team on how to handle cases and situations
Ensure that ways of working are documented and followed
Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing trainings
Guide ambassadors to take proper action to case closure
Support with in-the-weeds case handling

Fulltime

Engineering Manager, CS Data Services

The Community Support Engineering (CSE) organization ensures our hosts and guest...

Location

United States

Salary:

204000.00 - 255000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

9+ years of software engineering experience
3–5+ years managing engineering teams in a fast-paced environment
BS/MS in CS or a related field
Deep understanding of distributed systems, application-layer APIs, and event-driven architectures
Strong proficiency with Java/Kotlin, distributed queues (Kafka, SQS), GraphQL, data processing frameworks (Spark/Flink), and datastores (Redis, ElasticSearch, Cassandra, MySQL, or similar KV/relational systems)
Demonstrated ability to balance long-term platform strategy with near-term product needs using sound technical judgment
Proven track record building reliable, scalable, high-quality systems and fostering a culture of accountability and ownership
Excellent communicator who can influence across teams and develop, motivate, and lead high-performing engineering organizations
Experience delivering large, complex technical initiatives end-to-end
Strong commitment to operational excellence, quality, reliability, and availability

Job Responsibility

Ramp up on the team’s technology, product, and business goals, including hands-on work to develop a deep technical understanding
Lead, mentor, and grow a high-performing engineering team in a fast-paced environment
Foster a team culture that emphasizes product thinking, technical depth, and customer-centric problem solving
Drive adoption of data services by partnering closely with teams across CSE to understand their use cases and deliver intuitive, scalable solutions
Set clear priorities and strategic direction in collaboration with engineering, product, machine learning, and data teams
Improve team processes to strengthen collaboration, execution efficiency, and delivery quality
Lead complex, cross-functional projects that align with business goals and deliver measurable impact

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

New

CS Delivery Excellence Manager

Airbnb is seeking a CS Delivery Excellence Manager to support the global Deliver...

Location

United States

Salary:

140000.00 - 175000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

10+ years of progressive experience in contact center or customer service operations, including increasing responsibilities in strategy, operations optimization, and involvement in data- and technology-driven programs
BA/BS degree required
MBA or equivalent Master’s degree strongly preferred
Proven experience translating big-picture goals and strategy into actionable plans and driving strategic initiatives through influence and stakeholder management
Exceptional communication and collaboration skills, with the ability to adapt style for diverse audiences including engineers, product teams, analytics, frontline teams, and executive leadership. Skilled in formalizing documents and presentations for broad or senior audiences
Highly organized and resourceful
skilled at multitasking, attention to detail, and follow-through, even in ambiguous situations
In-depth, data-driven understanding of customer service operations, with expertise in root cause analysis, process optimization, and continuous improvement approaches
Experienced working in global teams at scale, thriving in fast-paced environments where ambiguity and change are common
Strong work ethic with a proactive approach, professionalism, confidentiality, sound judgment, and the ability to handle conflict, provide and receive feedback, and manage employee or Talent issues

Job Responsibility

Influence upstream service and product design to enable effective operationalization and efficient, successful operations
Ensure the frontline teams’ voice is included at every stage of developing new services, workflows, and tools, demonstrating thorough knowledge of people, product, and process impacts on operational performance
Support operations leaders globally in driving and managing performance, working closely with key CS stakeholders (CSA, analytics, data BI, Product) to establish an effective and scalable environment through appropriate tools, metrics, and reporting
Coordinate and lead key meetings to drive the implementation and success of the global delivery operating system
Foster a strong and efficient performance management culture within the delivery team and partner sites, from leadership to ambassadors
Lead performance management and operations improvement initiatives across the delivery organization
Demonstrate strong leadership on important issues such as Diversity & Belonging, Allyship, Ethics, Compliance, and maintaining high standards of service to the company
Leverage root cause analysis and a deep understanding of metrics and behaviors to effectively prioritize initiatives and achieve overall KPIs
Create performance management playbooks, training programs, and onboarding plans
Help establish career frameworks for teams in close collaboration with Talent

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Infrastructure Architect

We are looking for a hands-on Principal Architect who will own the technical vis...

Location

United States of America , Tempe

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Proven experience in cloud (AWS, Azure, OCI), hosting, and end-user computing (win 10, 11, iOS, MacOS, Linux, M365, MDMs) architecture
Strong ability to align technology strategy with business objectives
Excellent communication and stakeholder management skills
Experience with enterprise architecture frameworks and cloud-native technologies
Relevant certifications and a track record of delivering complex IT transformations
Experience with DevOps practices
Minimum education Bachelor's degree in IT or CS, and more than welcome certifications: Enterprise Architecture (Togaf, etc.)
ITIL version 4 methodologies
Cloud certificates – GCP, AWS, Azure, OCI
Microsoft Endpoint Administrator

Job Responsibility

Lead architecture strategy, solution design, and cloud transformation initiatives
Own and evolve technical roadmaps, reference architectures, and blueprints
Collaborate with teams to translate business needs into modern solutions
Drive innovation via prototyping and emerging tech evaluation
Manage vendor relationships and ensure delivery excellence
Oversee risk, compliance, and continuous improvement activities
Support service delivery and contribute to budgeting and planning

Fulltime

Infrastructure Architect Enterprise Cloud and Platform

We are looking for a hands-on Principal Architect who will own the technical vis...

Location

United States of America , Tempe

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Proven experience in cloud (AWS, Azure, OCI), hosting, and end-user computing (win 10, 11, iOS, MacOS, Linux, M365, MDMs) architecture
Strong ability to align technology strategy with business objectives
Excellent communication and stakeholder management skills
Experience with enterprise architecture frameworks and cloud-native technologies
Relevant certifications and a track record of delivering complex IT transformations
Experience with Devops practices
Minimum education Bachelor's degree in IT or CS
Enterprise Architecture certifications (Togaf, etc.)
ITIL version 4 methodologies
Cloud certificates (GCP, AWS, Azure, OCI)

Job Responsibility

Lead architecture strategy, solution design, and cloud transformation initiatives
Own and evolve technical roadmaps, reference architectures, and blueprints
Collaborate with teams to translate business needs into modern solutions
Drive innovation via prototyping and emerging tech evaluation
Manage vendor relationships and ensure delivery excellence
Oversee risk, compliance, and continuous improvement activities
Support service delivery and contribute to budgeting and planning

Fulltime

Senior Manager, Revenue Enablement - Customer Success & Operations

Human Interest is on a mission to ensure that people in all lines of work have a...

Location

United States , Lindon

Salary:

150000.00 - 170000.00 USD / Year

Human Interest

Expiration Date

Until further notice

Requirements

8+ years of progressive experience in revenue enablement, customer service training, or organizational development within a SaaS environment
At least 5+ years in a formal people management role
Specialized expertise in Customer Support and Operations (CS&O) enablement
Proven experience managing managers and leading multi-disciplinary teams
Exceptional executive presence and cross-functional influence
Strategic GTM Alignment: Ability to work closely with other GTM enablement leaders
Advanced Analytical Mindset: Experience defining and owning a complex matrix of KPIs
Architectural Approach to Content: A track record of building and overseeing scalable curriculum frameworks
Mastery of the Enablement Tech Stack: Expert-level familiarity with LMS, CMS, and Revenue intelligence platforms
Change Leadership: A proven ability to lead teams through high-velocity change

Job Responsibility

Lead and develop a high-performing team of diverse individual contributors
Architect the Multi-Year Enablement Roadmap
Establish a Data-Driven Culture
Systems Thinking at Scale
Ideate and collaborate with organizational leaders to identify and address training needs
Strive to continually innovate the learning experience
Develop a Leadership Bench
Scale High-Impact CS&O Training Delivery
Set the gold standard for "training the trainer"
Organizational Design & Resource Optimization

What we offer

A great 401(k) plan with dollar-for-dollar employer match up to 4% of compensation
Top-of-the-line health plans, as well as dental and vision insurance
Competitive time off and parental leave
Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center
Lyra: Enhanced Mental Health Support for Employees and dependents
Carrot: Fertility healthcare and family forming benefits
Candidly: Student loan resource
Monthly work-from-home stipend
quarterly lifestyle stipend
Engaging team-building experiences

Fulltime

Client Success Manager, Providers

The Client Success Manager (CSM) is a seasoned, customer-obsessed professional r...

Location

United States

Salary:

138000.00 - 168000.00 USD / Year

Big Health

Expiration Date

Until further notice

Requirements

8+ years in Client Success, Account Management, or Consulting with significant ownership of large, complex healthcare accounts and a strong record of retention and expansion
Bachelor’s degree required
MBA/MPH or relevant graduate degree preferred
Deep familiarity with healthcare operations and change management within regulated environments required
Excellent organizational and time-management skills
disciplined risk/issue management and deadline accountability
Exceptional communication and interpersonal skills with demonstrated executive presence
able to build and sustain strong relationships across clinical, operational, and executive stakeholders
Analytical fluency and the ability to translate utilization and outcomes data into credible ROI narratives
Experience collaborating cross-functionally and coordinating complex programs

Job Responsibility

Manage strategic, complex, and enterprise healthcare customers and develop account plans with clear goals, risks, and growth strategies (renewal, expansion, multi-site/service line scale)
Build relationships with clinical, operational, IT, revenue cycle, contracting, finance, and executive sponsors
run executive business reviews (JOCs/QBRs) that align on outcomes and next-best actions
Drive onboarding across complex environments, ensuring adoption targets and value realization are met against success criteria
Standardize and improve CS playbooks
Synthesize learnings across accounts to inform repeatable approaches, internal processes, and continuous improvement
Lead cross-functional workstreams across Marketing, Sales, Implementation, Clinical, Product, Market Access, and Legal to support the delivery of positive program outcomes, on time and in scope. Proactively identify and mitigate risks and issues
Partner with teams on renewal and expansion strategy
contribute to SOWs, amendments, and forecasting
Provide timely updates and executive-ready summaries to senior leadership and customer sponsors

What we offer

generous vacation policy
professional development fund
flexible working arrangements
stock options

Fulltime

New

Infrastructure Architect

We are looking for a hands-on Infrastructure Architect, Enterprise Cloud and Pla...

Location

United States of America , Tempe

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Proven experience in cloud (AWS, Azure, OCI), hosting, and end-user computing (win 10, 11, iOS, MacOS, Linux, M365, MDMs) architecture
Strong ability to align technology strategy with business objectives
Excellent communication and stakeholder management skills
Experience with enterprise architecture frameworks and cloud-native technologies
Relevant certifications and a track record of delivering complex IT transformations
Experience with Devops practices
Minimum education Bachelor's degree in IT or CS

Job Responsibility

Lead architecture strategy, solution design, and cloud transformation initiatives
Own and evolve technical roadmaps, reference architectures, and blueprints
Collaborate with teams to translate business needs into modern solutions
Drive innovation via prototyping and emerging tech evaluation
Manage vendor relationships and ensure delivery excellence
Oversee risk, compliance, and continuous improvement activities
Support service delivery and contribute to budgeting and planning

Fulltime

Cs Delivery Excellence Manager

Airbnb

Location:
Canada

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 22, 2026

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Requirements:

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