Cs Delivery Excellence Manager Job at Airbnb

Cs Delivery Manager

We are seeking a dedicated and enthusiastic candidate to provide exceptional Cus...

Location

South Korea

Salary:

Not provided

Airbnb

Expiration Date

Until further notice

Requirements

8+ years of progressive experience in a customer service or an operations role
5 years in a role directly managing staff & the employee lifecycle
Proficiency in English and Korea languages
Demonstrable experience in driving improved performance of teams as a line manager
Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses
Experience in data analysis and reporting to identify performance trends
Experience developing and implementing performance management standards
Experience translating big picture goals and strategy into implementable and concrete actions for your teams
Ability to work weekend days, holidays, and on-call required

Job Responsibility

Oversee a strong operational environment for your teams and ensure high quality support for the community from your team
Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community
Act as the highest escalation point for case consults and high level escalations from other stakeholders
Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching
Create a performance development strategy/plan for your service(s)
Provide best practices guidelines to your team on how to handle cases and situations
Ensure that ways of working are documented and followed
Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing trainings
Guide ambassadors to take proper action to case closure
Support with in-the-weeds case handling

Fulltime

Engineering Manager, CS Data Services

The Community Support Engineering (CSE) organization ensures our hosts and guest...

Location

United States

Salary:

204000.00 - 255000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

9+ years of software engineering experience
3–5+ years managing engineering teams in a fast-paced environment
BS/MS in CS or a related field
Deep understanding of distributed systems, application-layer APIs, and event-driven architectures
Strong proficiency with Java/Kotlin, distributed queues (Kafka, SQS), GraphQL, data processing frameworks (Spark/Flink), and datastores (Redis, ElasticSearch, Cassandra, MySQL, or similar KV/relational systems)
Demonstrated ability to balance long-term platform strategy with near-term product needs using sound technical judgment
Proven track record building reliable, scalable, high-quality systems and fostering a culture of accountability and ownership
Excellent communicator who can influence across teams and develop, motivate, and lead high-performing engineering organizations
Experience delivering large, complex technical initiatives end-to-end
Strong commitment to operational excellence, quality, reliability, and availability

Job Responsibility

Ramp up on the team’s technology, product, and business goals, including hands-on work to develop a deep technical understanding
Lead, mentor, and grow a high-performing engineering team in a fast-paced environment
Foster a team culture that emphasizes product thinking, technical depth, and customer-centric problem solving
Drive adoption of data services by partnering closely with teams across CSE to understand their use cases and deliver intuitive, scalable solutions
Set clear priorities and strategic direction in collaboration with engineering, product, machine learning, and data teams
Improve team processes to strengthen collaboration, execution efficiency, and delivery quality
Lead complex, cross-functional projects that align with business goals and deliver measurable impact

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

SAP S/4HANA CS / SD Lead

We are seeking an experienced SAP S/4HANA CS / SD Lead to lead Customer Service ...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

10–12+ years of SAP experience with strong hands-on expertise in SAP SD (Order-to-Cash)
10–12+ years of SAP experience with strong hands-on expertise in SAP CS (Service Management)
At least 2–3 full-cycle SAP S/4HANA transformation projects in a Lead role
Strong understanding of service management and sales processes
Experience with S/4HANA SD simplifications and FSCM Credit Management
Experience with CS integration with SD, MM, and FI
Experience with S/4HANA Service Management roadmap
Proven experience leading CS / SD delivery in large SAP programs
Strong stakeholder management and communication skills
Experience working in global onshore–offshore and multi-country environments

Job Responsibility

Lead CS and SD workstreams in SAP S/4HANA transformation programs (Greenfield, Brownfield, or Selective Data Transition)
Own end-to-end Order-to-Cash (O2C) and Service-to-Cash processes
Act as the primary escalation point for CS / SD-related topics
Drive solution design and hands-on configuration for SAP SD: Sales Orders, Pricing, Delivery, Billing, Credit Management
Drive solution design and hands-on configuration for SAP CS: Service Orders, Notifications, Contracts, Warranties
Ensure adoption of S/4HANA SD and CS simplifications, Fiori apps, and embedded analytics
Guide CS transition strategies (Classic CS vs S/4HANA Service Management where applicable)
Lead Fit-to-Standard (F2S) workshops and process harmonization
Assess and manage custom code (RICEFW) impacts for CS and SD in S/4HANA
Guide Business Partner (BP) and customer master data conversion