CS Associate Jobs

Encord

Location:
United States, San Francisco

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We’re looking for an exceptional CS Associate to join our post-sales team. You’ll be excited to deploy a cutting-edge AI platform, shape a critical function for Encord & our customers, and accelerate your career in a fast-paced, high-growth environment.

Job Responsibility:

Own the deployment of the Encord platform
Work with some of our largest customers to drive adoption and value-delivery
Become a product expert
Work with internal teams (technical & commercial) to build a well-oiled engine that consistently enables customers to get up and running successfully, at scale
Work on a mix of operational work (running onboardings and demos, ensuring integrations are set up correctly, guiding tech teams through best practices) and strategic work (ideating and executing on success plans, expanding our connections across our customer base)

Requirements:

2-8 years of experience in a client-facing role in a high-intensity, fast-paced environment
Comfortable handling in-the-weeds product configuration queries
Comfortable communicating to executives about a project plan
Great communicator and enjoy running demos, hosting workshops and building relationships with customers
Derive energy from owning & successfully completing projects
Great at balancing detail-focus with bigger-picture thinking
Highly organized and great at managing your time across many competing priorities
Ambitious and care lots about your career
Happy when working really hard and solving challenging problems
Willing to dedicate & make some sacrifice
Want to rise faster than would be possible in any 'normal' career
Happy to roll up your sleeves and do whatever is required
Consistently performed in the top percentile of whatever environment you've been in, whether in academia, business, sport, work, or whatever else you've put your mind to

What we offer:

Competitive salary and equity in a hyper growth business
Strong in-person culture: most of our team is in the office 3+ days a week
18 days annual leave a year + public holidays
Annual learning and development budget
Paid trips to visit prospects, attend conferences, host events across UK, Europe and US
Company lunches twice a week
Monthly socials & bi-annual off-sites

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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CS Associate