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CS Associate

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Encord

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Location:
United States , San Francisco

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We’re looking for an exceptional CS Associate to join our post-sales team. You’ll be excited to deploy a cutting-edge AI platform, shape a critical function for Encord & our customers, and accelerate your career in a fast-paced, high-growth environment.

Job Responsibility:

  • Own the deployment of the Encord platform
  • Work with some of our largest customers to drive adoption and value-delivery
  • Become a product expert
  • Work with internal teams (technical & commercial) to build a well-oiled engine that consistently enables customers to get up and running successfully, at scale
  • Work on a mix of operational work (running onboardings and demos, ensuring integrations are set up correctly, guiding tech teams through best practices) and strategic work (ideating and executing on success plans, expanding our connections across our customer base)

Requirements:

  • 2-8 years of experience in a client-facing role in a high-intensity, fast-paced environment
  • Comfortable handling in-the-weeds product configuration queries
  • Comfortable communicating to executives about a project plan
  • Great communicator and enjoy running demos, hosting workshops and building relationships with customers
  • Derive energy from owning & successfully completing projects
  • Great at balancing detail-focus with bigger-picture thinking
  • Highly organized and great at managing your time across many competing priorities
  • Ambitious and care lots about your career
  • Happy when working really hard and solving challenging problems
  • Willing to dedicate & make some sacrifice
  • Want to rise faster than would be possible in any 'normal' career
  • Happy to roll up your sleeves and do whatever is required
  • Consistently performed in the top percentile of whatever environment you've been in, whether in academia, business, sport, work, or whatever else you've put your mind to
What we offer:
  • Competitive salary and equity in a hyper growth business
  • Strong in-person culture: most of our team is in the office 3+ days a week
  • 18 days annual leave a year + public holidays
  • Annual learning and development budget
  • Paid trips to visit prospects, attend conferences, host events across UK, Europe and US
  • Company lunches twice a week
  • Monthly socials & bi-annual off-sites

Additional Information:

Job Posted:
December 08, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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