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Crystal Ski Rep or Service Support Rep

https://www.tui.com Logo

TUI

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Location:
Various

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

1280.00 EUR / Month
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Job Description:

Are you ready to embark on a journey in the world of hospitality, travel, tourism and bring the mountains to life for our Crystal Ski guests? If you can communicate with guests and suppliers in a professional manner whilst always remaining calm and in control with a reassuring smile, and you hold a valid EU passport, this could be the winter job you are looking for.

Job Responsibility:

  • Deliver exceptional service to guests from arrival until departure
  • Engage with Crystal Ski guests to understand their holiday needs, offering tailored advice, resolving complex issues, and selling ski passes, equipment, tuition, and après activities (Crystal Ski Rep)
  • Handle complex, sensitive, or emergency issues for Crystal Ski guests both in person and digitally (Crystal Ski Service Support Rep)
  • Keep the content in our Crystal Ski Explorer App useful, up-to-date and engaging
  • Ensure colleagues in our Contact Centre have all the latest information to support guests remotely

Requirements:

  • Valid EU passport
  • Fully conversational in English
  • Passion for the mountains with experience or an interest in skiing, snowboarding and winter outdoor life
  • Digital know-how (Crystal Ski Rep)
  • Confidence using IT tools and systems, with strong proficiency in Excel (Crystal Ski Service Support Rep)
  • Ability to handle challenging situations, think on your feet, spot potential problems, and proactively provide solutions
  • Enjoy driving overseas and confident to do so in snowy conditions (ideally)

Nice to have:

  • Additional languages
  • Enjoy driving overseas and confident to do so in snowy conditions
What we offer:
  • Private Health Insurance with Allianz
  • Accommodation and bills included
  • Work permits, background and/or medical checks arranged and included
  • Return flights, company iPad and uniform included
  • Comprehensive onsite start of season training with accommodation and pay included
  • Access to free language lessons & the TUI Learning Hub
  • Involvement with local charity and sustainability initiatives like the TUI Care Foundation

Additional Information:

Job Posted:
August 12, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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