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Crystal Hub Customer Advisor

https://www.tui.com Logo

TUI

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Location:
United Kingdom , Milton Keynes

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Customer Service Advisor, you’ll be right at the heart of that mission. You'll combine your love of the mountains with customer care, offering support, guidance, and genuine insight to help customers before, during, and after their holiday. Whether they’re first-timers or seasoned enthusiasts, you’ll help them make the most of their mountain experience.

Job Responsibility:

  • Provide honest, expert advice and suggestions when helping customers choose their holiday and support them throughout their Crystal journey
  • Ensure that all forms of contact – face2face, phone, email, chat, social - are handled quickly and with a friendly ‘can-do’ attitude whilst exceeding performance targets
  • Work closely with teams from across the business as the ‘voice’ of our customers, and actively suggest recommendations for change
  • Ensure you’re up to speed with our product, sharing your own stories and using your initiative to ensure you’re an expert in our holidays
  • If things don’t go to plan, be confident to discuss, investigate and resolve any question or complaint
  • Enjoy change and challenges
  • taking on tasks to help where needed

Requirements:

  • Have a keen interest in skiing or snowboarding with expert knowledge to share
  • Passionate about delivering excellent service and achieving results
  • A great listener, highly effective communicator, and able to build rapport quickly
  • Enthusiastic about learning new skills and working in tourism
  • Quick-thinking, confident in handling difficult situations, and proactive in problem-solving
  • Comfortable managing multiple contacts and administrative tasks while following procedures
  • Flexible to work variable shift patterns, including evenings and weekends, with schedules shared four weeks in advance
  • Open to working both in the Crystal Hub and from home, depending on business needs
What we offer:
  • Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
  • Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
  • Excellent rates with foreign exchange and discounts with retailers
  • Discovery day – time to spend working at a local charity or community
  • Pension scheme and life assurance

Additional Information:

Job Posted:
April 24, 2025

Work Type:
Hybrid work
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