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Token Metrics is seeking a Cryptocurrency Customer Support Specialist that excels in meeting cryptocurrency customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflict from customer complaints to ensure customer satisfaction. To be successful as a Customer Support Representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.
Job Responsibility:
Maintaining a positive, empathetic, and professional attitude toward customers at all times
Respond to comments and community member queries in a timely manner
Communicating with customers through various channels
Acknowledging and resolving customer complaints
Knowing our products inside and out so that you can answer questions
Processing orders, forms, applications, and requests
Keeping records of customer interactions, transactions, comments, and complaints
Work with the team to improve the server and community experience, increase engagement and activity
Providing feedback on the efficiency of the customer service process
Managing a team of junior customer service representatives
Ensure customer satisfaction and provide professional customer support
Assist with other matters relevant to the role, as provided by Token Metrics
Identify & remove spam, scammers, and inappropriate content from our Discord server
Requirements:
Familiarity with CRM systems Preferably Intercom
Ability to navigate community management tools Like Telegram, Discord
Customer orientation and ability to adapt/respond to different types of customers
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
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