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Join Care Fertility as a Cryo Management Administrator and play a key role in supporting patients through the management of cryopreserved material. You'll assist with consent processes, patient communication, and invoice management, ensuring a seamless and compassionate service. No previous cryo experience is required — full training and mentorship will be provided.
Job Responsibility:
Support patients through the management of cryopreserved material
Assist with consent processes, patient communication, and invoice management
Update patient records following communication or activity
Issue invoices, manage payments, and communicate about cryopreserved material
Manage the HFEA statutory notice process for storage consent renewals/extensions
Assess patient records to determine appropriate and timely communication
Identify and escalate anomalies in patient records
Manage a dedicated email inbox for patient enquiries
Maintain and update an internal virtual whiteboard platform
Communicate with patients via telephone, email, post, and the Salve App
Build strong working relationships with senior staff across clinics
Use Microsoft Teams regularly for internal communication
Requirements:
Excellent attention to detail
Strong sense of empathy
Flexible and eager to learn
Comfortable working independently
Committed to providing high standards of service and communication
Capable of following established processes accurately and efficiently
Clear communicator – both written and verbal
Confident handling delicate conversations with professionalism and empathy
Administrative experience in a clinical setting (ideal but not essential)
Experience with finance or invoicing (advantageous but not a requirement)