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Our Cruise division is on a mission to open a world of happiness for our suppliers, people, and customers. This role sits at the heart of our product and admin operations, working across everything from rates, packages, and website updates to partner coordination and sales queries. You’ll keep our products accurate, competitive, and market‑ready by blending analytical work, cross‑team collaboration, and hands‑on problem‑solving.
Job Responsibility:
Provide proactive administration support to the Cruise Product Managers across day‑to‑day operations
Manage all ZenDesk enquiries from Sales, After Sales and all other internal and external queries, ensuring timely, friendly communication and smooth issue resolution
Ensure all packages loaded onto the website are accurate, up‑to‑date, and displayed correctly across all relevant platforms
Proof all marketing collateral (from press ads to social media posts, DM pieces to EDMs) to keep our brand sharp and deals consistent and error‑free
Test Traveltek Clusters to ensure they are accurate and bookable
Assist with the setup, maintenance, and management of all rates and products both via the Traveltek API & faresheets
Conduct regular rate analysis to stay competitive and aligned with market trends
Research new products, tours, and attractions to enhance our offering or create upsell opportunities
Carry out weekly checks of rates and inventory for products currently being promoted
Requirements:
12+ months’ experience in retail or wholesale travel preferred
Strong cruise knowledge
Natural organiser with excellent attention to detail
Calm under pressure and comfortable juggling multiple priorities
Proactive problem‑solver who anticipates and resolves issues early
Confident, clear communicator with all stakeholders
Tech‑savvy — comfortable with systems, trackers, and inbox management
Customer‑focused with a passion for delivering great experiences
Team‑spirited, supportive, and flexible (including some public holidays)
Detail‑driven with strong ownership from start to finish
Adaptable — handles shifting cruise schedules and change with ease
What we offer:
Ongoing brain power-ups and skill sharpening, plus occasional escapes to bucket list destinations
Catapult your career across a network of brands and businesses in an evolving industry
Nab discounts on travel and more thanks to our sweet rewards program
Access to industry leading health and well - being programs and financial advisors
Set up shop in a swanky beachfront office in Broadbeach
Enjoy social events to promote networking, celebration of wins, and sometimes just for fun
Take volunteer leave as part of giving back to the local community