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Flight Centre Brand Logo Flight Centre Brand · Logistics

Cruise Product Coordinator Land and Logistics

Australia, Broadbeach · Job Posted March 03, 2026
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Job Description

In this role, you’ll play a key part in delivering seamless land and logistics operations for our cruise packages , ensuring every guest experience runs smoothly from start to finish. You’ll coordinate hotels, tours, transfers, and supplier communications while keeping systems accurate and operations on track.

Job Responsibility

  • Support our land and logistics cruise operations by coordinating and managing all land-based elements in our cruise packages including hotels, day tours, rail, transfers and escorted touring
  • Process, reconcile, and follow up on invoices for hotels, attractions, and other land services primarily using Microsoft Excel
  • Prepare and submit accurate passenger name lists to suppliers within required deadlines
  • Manage all ZenDesk enquiries ensuring timely communication and effective issue resolution
  • Keep booking numbers and status information up to date in the Groups Master Tracker, while also adding any new departures as they are released
  • Monitor cancellations and amendments, ensuring suppliers are notified promptly of any changes
  • Respond promptly and professionally to supplier requests, questions, and operational needs as they arise

Requirements

  • Natural organizer: Keeps things running smoothly with strong attention to detail
  • Calm under pressure: Handles deadlines, changes, and multitasking with ease
  • Proactive problem‑solver: Anticipates needs and fixes issues early
  • Confident communicator: Clear and professional with all stakeholders
  • Tech‑comfortable: Skilled with Excel, systems, trackers, and quick to learn new tools
  • Customer‑focused: Delivers a seamless experience for guests and internal teams
  • Team‑spirited: Supportive, collaborative, and flexible (including some public holidays)
  • Detail‑driven: Takes ownership and follows tasks through to completion
  • Adaptable: Handles shifting cruise schedules and logistics confidently

What we offer

  • Ongoing brain power-ups and skill sharpening
  • Catapult your career across a network of brands and businesses in an evolving industry
  • Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program
  • Access to industry leading health and well - being programs and financial advisors
  • Set up shop in a swanky beachfront office in Broadbeach
  • Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!
  • Take volunteer leave as part of giving back to the local community
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