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In this role, you’ll play a key part in delivering seamless land and logistics operations for our cruise packages , ensuring every guest experience runs smoothly from start to finish. You’ll coordinate hotels, tours, transfers, and supplier communications while keeping systems accurate and operations on track.
Job Responsibility:
Support our land and logistics cruise operations by coordinating and managing all land-based elements in our cruise packages including hotels, day tours, rail, transfers and escorted touring
Process, reconcile, and follow up on invoices for hotels, attractions, and other land services primarily using Microsoft Excel
Prepare and submit accurate passenger name lists to suppliers within required deadlines
Manage all ZenDesk enquiries ensuring timely communication and effective issue resolution
Keep booking numbers and status information up to date in the Groups Master Tracker, while also adding any new departures as they are released
Monitor cancellations and amendments, ensuring suppliers are notified promptly of any changes
Respond promptly and professionally to supplier requests, questions, and operational needs as they arise
Requirements:
Natural organizer: Keeps things running smoothly with strong attention to detail
Calm under pressure: Handles deadlines, changes, and multitasking with ease
Proactive problem‑solver: Anticipates needs and fixes issues early
Confident communicator: Clear and professional with all stakeholders
Tech‑comfortable: Skilled with Excel, systems, trackers, and quick to learn new tools
Customer‑focused: Delivers a seamless experience for guests and internal teams
Team‑spirited: Supportive, collaborative, and flexible (including some public holidays)
Detail‑driven: Takes ownership and follows tasks through to completion
Adaptable: Handles shifting cruise schedules and logistics confidently
What we offer:
Ongoing brain power-ups and skill sharpening
Catapult your career across a network of brands and businesses in an evolving industry
Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program
Access to industry leading health and well - being programs and financial advisors
Set up shop in a swanky beachfront office in Broadbeach
Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!
Take volunteer leave as part of giving back to the local community