Crp Oversight Manager, HSBC

Crp Oversight Manager

HSBC

Location:
China, Shanghai

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The role is to support the team leader to oversee the HBCN CRP execution including governance, annual self-assessment & remediation, and complaint related process. Act as the CRP representative/expert to provide guidance for end-to-end retail process. HSBC promotes an inclusive and diverse workplace fostering professional growth and flexible working conditions.

Job Responsibility:

Assist team leader to build up CRP framework and oversee bank's CRP execution to ensure regulatory compliance
Act as the CRP expert to provide oversight on bank level CRP implementation and customer complaint handling
Analyze the complaint portfolio and identify the key issues triggered by customer complaints earlier
Sample check on the proposals including product launch, pricing, T&C, and marketing materials
Coordinate regulatory interactions and internal governance matters to governance meetings, e.g. IWPB CRP Committee, HBCN RMM
Review the CRP policy/procedures regularly to reflect the latest regulatory requirements
Ability to work in a team-oriented environment and effectively influence and communicate across teams.

Requirements:

Minimum 8 years of working experience in financial institutions
Strong knowledge on the retail banking and wealth products, with customer experience concept
Experienced in effectively influencing and communicating across various business lines at different levels within the organization
Knowledge of the IWPB business and its products, processes and pertinent regulations affecting their delivery
Good English writing and speaking skills
Analysis skills on complaint portfolio to identify key issues.

What we offer:

Continuous professional development
Flexible working
Opportunities to grow within inclusive and diverse environment.

Additional Information:

Job Posted:
May 30, 2025

Expiration:
June 13, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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