CrawlJobs Logo

Cross Technology Service Delivery Field Support Engineer

nttdata.com Logo

NTT DATA

Location Icon

Location:
Singapore , Singapore

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Cross Technology Service Delivery Field Support Engineer (L1) is an entry level engineering role, responsible for providing a professional first-line remote and/or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution. The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions. The Cross Technology Service Delivery Field Support Engineer (L1) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.

Job Responsibility:

  • Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational
  • Ensures that any software that is part of the solution is installed and configured according to client requirements
  • Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail
  • Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution
  • Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles
  • Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time
  • Ensures incidents are updated with progress and resolution details in a timely manner using the required platform
  • Ensures the efficient and comprehensive resolution of incidents and requests
  • Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes
  • Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures
  • Provide sfirst line remote and onsite technical support to clients
  • Provides first line field engineering services to clients
  • Reports and escalates issues to 3rd party vendors if necessary
  • Follows the required handover procedures for shift changes to ensure service continuity

Requirements:

  • Bachelor's degree or equivalent in Information Technology or Computing or related field
  • Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.
  • Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.
  • Valid CCNA Certification required
  • Entry level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony
  • Entry level experience in technical support to clients
  • Entry level experience in diagnosis and troubleshooting
  • Entry level experience providing remote support in Collaboration technologies
  • Entry level experience in relevant technology (Cisco and its product stack, SBC's such as AudioCodes and Oracle, CUBE's, Webex calling etc.)
  • Entry level understanding of Network routing and switching
  • Good communicate skills, both verbal and written
  • Ability to plan activities and projects well in advance, and take into account possible changing circumstances
  • Ability to maintain a positive outlook at work
  • Ability to work well in a pressurized environment
  • Ability to work hard and put in longer hours when it is necessary
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
  • Ability to adapt to changing circumstances
  • Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey

Nice to have:

  • Microsoft Voice certification (MS700 & MS720) advantageous
  • Webex Calling certification advantageous

Additional Information:

Job Posted:
January 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
NTT DATA - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Cross Technology Service Delivery Field Support Engineer

Field Support Engineer

Applies developed subject matter knowledge to solve common and complex business ...
Location
Location
China , Shanghai
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree preferred or Associate degree holder (technical field) with 5-7 years working experience in related fields desired
  • thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
  • broad knowledge of corporate organization, job, and policies
  • comprehensive business, technical or functional knowledge at an expert level
  • communicate tactfully with diplomacy up to senior management levels within an organization
  • active listening skills and ability to adjust messages to audience level
  • problem-solving skills (proactive, reactive and creative)
  • able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination
  • well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation
  • provide suggestions for operational efficiencies.
Job Responsibility
Job Responsibility
  • Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high-risk
  • integrate technical knowledge and business understanding to create solutions for customers
  • resolve single- and cross-technology incidents independently
  • work with team members to resolve unusually complex or cross-technology incidents
  • proactively and reactively look for solutions to prevent problems from occurring in team/technology area
  • apply company solutions to meet highly complex customer needs
  • identify additional services that could lead to future service revenue growth
  • provide technical consulting during contract renewal discussions
  • build and maintain strong relationship up to senior management level in assigned accounts
  • design and deliver support solutions using specific industry knowledge and expertise
What we offer
What we offer
  • Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing
  • specific programs for personal and professional development
  • inclusive work environment celebrating individual uniqueness.
  • Fulltime
Read More
Arrow Right

Field Support Engineer

This role has been designed as ‘Onsite’ with an expectation that you will primar...
Location
Location
China , Shanghai
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree preferred or Associate degree holder (technical field) with 4-6 years working experience in related fields desired
  • Broad knowledge of company products and services offerings
  • Basic knowledge of corporate organization, job, and policies
  • Comprehensive business, technical, or functional knowledge
  • Well versed in core technical competencies (OS, networking, core company applications)
  • Communicate effectively and tactfully to technical level, first- and middle-level management within an organization
  • Active listening skills and ability to adjust messages to audience level
  • Problem-solving skills (proactive, reactive and creative)
  • Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions
  • Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation
Job Responsibility
Job Responsibility
  • Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity
  • Integrate technical knowledge and business understanding to create solutions for customers
  • Resolve most technical incidents independently within your technical area
  • Work with team members to resolve more complex or cross-technology incidents
  • Identify potential escalations and alert management proactively
  • Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility
  • Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility
  • Balance internal needs with customer needs within defined parameters
  • May identify additional services that could lead to future service revenue growth
  • May provide technical consulting during contract renewal discussions
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Field Support Engineer

This role has been designed as ‘Onsite’ with an expectation that you will primar...
Location
Location
China , Beijing
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree preferred or Associate degree holder (technical field) with 4-6 years working experience in related fields desired
  • Broad knowledge of company products and services offerings
  • Basic knowledge of corporate organization, job, and policies
  • Comprehensive business, technical, or functional knowledge
  • Well versed in core technical competencies (OS, networking, core company applications)
  • Communicate effectively and tactfully to technical level, first- and middle-level management within an organization
  • Active listening skills and ability to adjust messages to audience level
  • Problem-solving skills (proactive, reactive and creative)
  • Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions
  • Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation
Job Responsibility
Job Responsibility
  • Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity
  • Integrate technical knowledge and business understanding to create solutions for customers
  • Resolve most technical incidents independently within your technical area
  • Work with team members to resolve more complex or cross-technology incidents
  • Identify potential escalations and alert management proactively
  • Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility
  • Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility
  • Balance internal needs with customer needs within defined parameters
  • May identify additional services that could lead to future service revenue growth
  • May provide technical consulting during contract renewal discussions
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Field Support Engineer

This role has been designed as ‘Onsite’ with an expectation that you will primar...
Location
Location
China , Beijing
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree preferred or Associate degree holder (technical field) with 5-7 years working experience in related fields desired
  • Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
  • Broad knowledge of corporate organization, job, and policies
  • Comprehensive business, technical or functional knowledge at an expert level
  • Communicate tactfully with diplomacy up to senior management levels within an organization
  • Active listening skills and ability to adjust messages to audience level
  • Problem-solving skills (proactive, reactive and creative)
  • Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination
  • Well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation
  • Provide suggestions for operational efficiencies
Job Responsibility
Job Responsibility
  • Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high-risk
  • Integrate technical knowledge and business understanding to create solutions for customers
  • Resolve single- and cross- technology incidents independently
  • Work with team members to resolve unusually complex or cross- technology incidents
  • Proactively and reactively look for solutions to prevent problems from occurring in team/technology area
  • Apply company solutions to meet highly complex customer needs
  • Identify additional services that could lead to future service revenue growth
  • Provide technical consulting during contract renewal discussions
  • Build and maintain strong relationship up to senior management level in assigned accounts
  • Design and deliver support solutions using specific industry knowledge and expertise
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Field Support Engineer

Field Support Engineer role at Hewlett Packard Enterprise focusing on applying t...
Location
Location
China , Beijing
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree preferred or Associate degree holder (technical field) with 5-8 years working experience in related fields desired
  • Broad knowledge of company products and services offerings
  • Basic knowledge of corporate organization, job, and policies
  • Comprehensive business, technical, or functional knowledge
  • Well versed in core technical competencies (OS, networking, core company applications)
  • Communicate effectively and tactfully to technical level, first- and middle-level management within an organization
  • Active listening skills and ability to adjust messages to audience level
  • Problem-solving skills (proactive, reactive and creative)
  • Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions
  • Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation
Job Responsibility
Job Responsibility
  • Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity
  • Integrate technical knowledge and business understanding to create solutions for customers
  • Resolve most technical incidents independently within your technical area
  • Work with team members to resolve more complex or cross-technology incidents
  • Identify potential escalations and alert management proactively
  • Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility
  • Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility
  • Balance internal needs with customer needs within defined parameters
  • May identify additional services that could lead to future service revenue growth
  • May provide technical consulting during contract renewal discussions
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion policy
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right

Field Service Engineer

As part of the Instrument Services team, you will take ownership of cases assign...
Location
Location
Japan , Tokyo
Salary
Salary:
Not provided
10xgenomics.com Logo
10x Genomics
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Biomedical Engineering / Technology (or equivalent)
  • Multi-year experience with the service and repair of analytical laboratory instruments
  • Demonstrated ability to operate independently and manage multiple priorities
  • Understanding of critical customer experience factors and after sales service
  • Excellent customer facing communication and interpersonal skills
  • Detail oriented and able to effectively collaborate within a cross functional team
  • Excellent time management skills, with a focus on effective scheduling, prioritization, delegation, and the ability to coordinate and address competing demands
  • Fluent Mandarin and English language skills written and spoken
  • Ability to travel as required within the APAC region to be successful in this field-based role, expected to be at least 65% of the time
Job Responsibility
Job Responsibility
  • Take ownership of cases assigned, driving & delivering high quality service resolution
  • Provide timely onsite support to address service repair issues at customer sites according to contract prioritization
  • Ensure the timely completion of all required service documentation
  • Follow up with customers regarding instrument performance post service intervention
  • Communicate proactively and share information with field team members, Service Operation team, Technical Service and Customer Service teams, in addition to other support functions
  • Perform assembly, disassembly, and repair work on analytical laboratory instruments and equipment
  • Effectively and safely utilize test equipment, hand tools and power tools when needed
  • Responsible for documentation as required by company policy, cGMP, ISO, Regulatory agencies
  • Support the loading and updating of software, calibrations, preventive maintenance, and Pre-staging of new equipment
  • Monitor personal parts stock, test equipment and test tools inventory to ensure proper levels and current calibration certificates are readily available for typical servicing of instruments
What we offer
What we offer
  • Competitive and comprehensive health benefits package
  • Competitive easy-to-use benefits that promote wellbeing and make your life easier
  • Family friendly policies like parental leave
  • Generous Time Off
  • Fulltime
Read More
Arrow Right

Field Customer Engineer

Field Customer Engineer role focused on managing onsite delivery of software ser...
Location
Location
Saudi Arabia , Riyadh
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree preferred or Associate degree holder (technical field)
  • 5-7 years working experience in related fields
  • Thorough knowledge of company products and services offerings
  • Broad knowledge of corporate organization, job, and policies
  • Comprehensive business, technical or functional knowledge at an expert level
  • Active listening skills
  • Problem-solving skills
  • Consulting skills
  • Core technical competencies
  • Intermediate skills in project management, communication, analysis and presentation
Job Responsibility
Job Responsibility
  • Apply advanced technical knowledge to operate technology areas
  • Integrate technical knowledge and business understanding to create solutions
  • Resolve single- and cross-technology incidents
  • Proactively and reactively look for solutions to prevent problems
  • Apply company solutions to meet customer needs
  • Identify additional services for revenue growth
  • Provide technical consulting during contract renewal
  • Build relationship up to senior management level
  • Design and deliver support solutions
  • Assist in managing delivery of industry support solutions
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive benefits suite supporting physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right

Customer Delivery Engineering Technical Leader

For our client – worldwide leader in innovative IT and networking technologies –...
Location
Location
Poland , Warsaw
Salary
Salary:
Not provided
flint-international.com Logo
Flint International
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BS in a technical field (CS/EE preferred) or equivalent plus 8+ years related experience
  • Superior level knowledge in (1) of the following and strong knowledge in all other areas of: Security, Data Center, IP internetworking, LAN Switching, ATM & Voice technologies, IP Telephony, SAN, CDN, Optical, Wireless, IPCC. WAN protocols (Frame Relay, ISDN). IP Routing protocols (IGRP, OSPF, EIGRP, BGP)
  • Superior level internet-working troubleshooting in a medium / large-scale network environment
  • Network design skills
  • Demonstrated ability to self-manage
  • Strong commitment to quality and customer satisfaction
  • Excellent oral and written communication skills
  • Language: English and Polish
  • Certification: security clearance-mandatory
Job Responsibility
Job Responsibility
  • Leads customer delivery engagements and/or provides escalation support for large scale solutions and complex issues through deep technical expertise
  • Provides leadership capabilities and insight for creation and sharing of intellectual capital, influences the Engineering team to improve products, actively mentors and develops others
  • Thought leader
  • collaborates cross functionally with internal stakeholders to showcase the value of the company’s services and solutions to customers
  • Drives customer technology transitions, influencing solution architectures and services
  • Builds customer simulations to resolve/validate complex problems and compatibility issues
  • Leads creation and dissemination of technical collateral, intellectual capital, documentation and knowledge transfer
  • Provides technical expertise and escalation support in documenting and resolving technical problems found in products and solutions
  • Mentors and develops others
  • Contribute effectively in the areas of Customer Problem Resolution
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy