Cross Technology Service Delivery Field Support Engineer Job at NTT DATA (Mumbai)

Field Support Engineer

Applies developed subject matter knowledge to solve common and complex business ...

Location

China , Shanghai

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or Associate degree holder (technical field) with 5-7 years working experience in related fields desired
thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
broad knowledge of corporate organization, job, and policies
comprehensive business, technical or functional knowledge at an expert level
communicate tactfully with diplomacy up to senior management levels within an organization
active listening skills and ability to adjust messages to audience level
problem-solving skills (proactive, reactive and creative)
able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination
well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation
provide suggestions for operational efficiencies.

Job Responsibility

Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high-risk
integrate technical knowledge and business understanding to create solutions for customers
resolve single- and cross-technology incidents independently
work with team members to resolve unusually complex or cross-technology incidents
proactively and reactively look for solutions to prevent problems from occurring in team/technology area
apply company solutions to meet highly complex customer needs
identify additional services that could lead to future service revenue growth
provide technical consulting during contract renewal discussions
build and maintain strong relationship up to senior management level in assigned accounts
design and deliver support solutions using specific industry knowledge and expertise

What we offer

Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing
specific programs for personal and professional development
inclusive work environment celebrating individual uniqueness.

Fulltime

Field Support Engineer

This role has been designed as ‘Onsite’ with an expectation that you will primar...

Location

China , Shanghai

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or Associate degree holder (technical field) with 4-6 years working experience in related fields desired
Broad knowledge of company products and services offerings
Basic knowledge of corporate organization, job, and policies
Comprehensive business, technical, or functional knowledge
Well versed in core technical competencies (OS, networking, core company applications)
Communicate effectively and tactfully to technical level, first- and middle-level management within an organization
Active listening skills and ability to adjust messages to audience level
Problem-solving skills (proactive, reactive and creative)
Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions
Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation

Job Responsibility

Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity
Integrate technical knowledge and business understanding to create solutions for customers
Resolve most technical incidents independently within your technical area
Work with team members to resolve more complex or cross-technology incidents
Identify potential escalations and alert management proactively
Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility
Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility
Balance internal needs with customer needs within defined parameters
May identify additional services that could lead to future service revenue growth
May provide technical consulting during contract renewal discussions

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Field Support Engineer

This role has been designed as ‘Onsite’ with an expectation that you will primar...

Location

China , Beijing

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or Associate degree holder (technical field) with 4-6 years working experience in related fields desired
Broad knowledge of company products and services offerings
Basic knowledge of corporate organization, job, and policies
Comprehensive business, technical, or functional knowledge
Well versed in core technical competencies (OS, networking, core company applications)
Communicate effectively and tactfully to technical level, first- and middle-level management within an organization
Active listening skills and ability to adjust messages to audience level
Problem-solving skills (proactive, reactive and creative)
Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions
Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation

Job Responsibility

Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity
Integrate technical knowledge and business understanding to create solutions for customers
Resolve most technical incidents independently within your technical area
Work with team members to resolve more complex or cross-technology incidents
Identify potential escalations and alert management proactively
Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility
Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility
Balance internal needs with customer needs within defined parameters
May identify additional services that could lead to future service revenue growth
May provide technical consulting during contract renewal discussions

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Field Support Engineer

This role has been designed as ‘Onsite’ with an expectation that you will primar...

Location

China , Beijing

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or Associate degree holder (technical field) with 5-7 years working experience in related fields desired
Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
Broad knowledge of corporate organization, job, and policies
Comprehensive business, technical or functional knowledge at an expert level
Communicate tactfully with diplomacy up to senior management levels within an organization
Active listening skills and ability to adjust messages to audience level
Problem-solving skills (proactive, reactive and creative)
Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination
Well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation
Provide suggestions for operational efficiencies

Job Responsibility

Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high-risk
Integrate technical knowledge and business understanding to create solutions for customers
Resolve single- and cross- technology incidents independently
Work with team members to resolve unusually complex or cross- technology incidents
Proactively and reactively look for solutions to prevent problems from occurring in team/technology area
Apply company solutions to meet highly complex customer needs
Identify additional services that could lead to future service revenue growth
Provide technical consulting during contract renewal discussions
Build and maintain strong relationship up to senior management level in assigned accounts
Design and deliver support solutions using specific industry knowledge and expertise

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Field Support Engineer

Field Support Engineer role at Hewlett Packard Enterprise focusing on applying t...

Location

China , Beijing

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or Associate degree holder (technical field) with 5-8 years working experience in related fields desired
Broad knowledge of company products and services offerings
Basic knowledge of corporate organization, job, and policies
Comprehensive business, technical, or functional knowledge
Well versed in core technical competencies (OS, networking, core company applications)
Communicate effectively and tactfully to technical level, first- and middle-level management within an organization
Active listening skills and ability to adjust messages to audience level
Problem-solving skills (proactive, reactive and creative)
Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions
Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation

Job Responsibility

Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity
Integrate technical knowledge and business understanding to create solutions for customers
Resolve most technical incidents independently within your technical area
Work with team members to resolve more complex or cross-technology incidents
Identify potential escalations and alert management proactively
Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility
Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility
Balance internal needs with customer needs within defined parameters
May identify additional services that could lead to future service revenue growth
May provide technical consulting during contract renewal discussions

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion policy
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Field Service Engineer

As part of the Instrument Services team, you will take ownership of cases assign...

Location

Japan , Tokyo

Salary:

Not provided

10x Genomics

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Biomedical Engineering / Technology (or equivalent)
Multi-year experience with the service and repair of analytical laboratory instruments
Demonstrated ability to operate independently and manage multiple priorities
Understanding of critical customer experience factors and after sales service
Excellent customer facing communication and interpersonal skills
Detail oriented and able to effectively collaborate within a cross functional team
Excellent time management skills, with a focus on effective scheduling, prioritization, delegation, and the ability to coordinate and address competing demands
Fluent Mandarin and English language skills written and spoken
Ability to travel as required within the APAC region to be successful in this field-based role, expected to be at least 65% of the time

Job Responsibility

Take ownership of cases assigned, driving & delivering high quality service resolution
Provide timely onsite support to address service repair issues at customer sites according to contract prioritization
Ensure the timely completion of all required service documentation
Follow up with customers regarding instrument performance post service intervention
Communicate proactively and share information with field team members, Service Operation team, Technical Service and Customer Service teams, in addition to other support functions
Perform assembly, disassembly, and repair work on analytical laboratory instruments and equipment
Effectively and safely utilize test equipment, hand tools and power tools when needed
Responsible for documentation as required by company policy, cGMP, ISO, Regulatory agencies
Support the loading and updating of software, calibrations, preventive maintenance, and Pre-staging of new equipment
Monitor personal parts stock, test equipment and test tools inventory to ensure proper levels and current calibration certificates are readily available for typical servicing of instruments

What we offer

Competitive and comprehensive health benefits package
Competitive easy-to-use benefits that promote wellbeing and make your life easier
Family friendly policies like parental leave
Generous Time Off

Fulltime

Field Customer Engineer

Field Customer Engineer role focused on managing onsite delivery of software ser...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or Associate degree holder (technical field)
5-7 years working experience in related fields
Thorough knowledge of company products and services offerings
Broad knowledge of corporate organization, job, and policies
Comprehensive business, technical or functional knowledge at an expert level
Active listening skills
Problem-solving skills
Consulting skills
Core technical competencies
Intermediate skills in project management, communication, analysis and presentation

Job Responsibility

Apply advanced technical knowledge to operate technology areas
Integrate technical knowledge and business understanding to create solutions
Resolve single- and cross-technology incidents
Proactively and reactively look for solutions to prevent problems
Apply company solutions to meet customer needs
Identify additional services for revenue growth
Provide technical consulting during contract renewal
Build relationship up to senior management level
Design and deliver support solutions
Assist in managing delivery of industry support solutions

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Fulltime

Customer Delivery Engineering Technical Leader

For our client – worldwide leader in innovative IT and networking technologies –...

Location

Poland , Warsaw

Salary:

Not provided

Flint International

Expiration Date

Until further notice

Requirements

BS in a technical field (CS/EE preferred) or equivalent plus 8+ years related experience
Superior level knowledge in (1) of the following and strong knowledge in all other areas of: Security, Data Center, IP internetworking, LAN Switching, ATM & Voice technologies, IP Telephony, SAN, CDN, Optical, Wireless, IPCC. WAN protocols (Frame Relay, ISDN). IP Routing protocols (IGRP, OSPF, EIGRP, BGP)
Superior level internet-working troubleshooting in a medium / large-scale network environment
Network design skills
Demonstrated ability to self-manage
Strong commitment to quality and customer satisfaction
Excellent oral and written communication skills
Language: English and Polish
Certification: security clearance-mandatory

Job Responsibility

Leads customer delivery engagements and/or provides escalation support for large scale solutions and complex issues through deep technical expertise
Provides leadership capabilities and insight for creation and sharing of intellectual capital, influences the Engineering team to improve products, actively mentors and develops others
Thought leader
collaborates cross functionally with internal stakeholders to showcase the value of the company’s services and solutions to customers
Drives customer technology transitions, influencing solution architectures and services
Builds customer simulations to resolve/validate complex problems and compatibility issues
Leads creation and dissemination of technical collateral, intellectual capital, documentation and knowledge transfer
Provides technical expertise and escalation support in documenting and resolving technical problems found in products and solutions
Mentors and develops others
Contribute effectively in the areas of Customer Problem Resolution

Cross Technology Service Delivery Field Support Engineer

NTT DATA

Location:
India , Mumbai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 13, 2026

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