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The Cross Technology Managed Services Engineer (L2) at NTT DATA will provide operational support for critical communication and operational technology systems. Candidates should have at least 3 years of experience in telecommunications or operational technology, particularly in the Oil & Gas sector. Responsibilities include monitoring infrastructure performance and responding to incidents. Strong skills in telecommunications and operational technology are essential.
Job Responsibility:
Deliver Level 2 operational support for communications and OT systems
Monitor infrastructure performance, alarms, and fault events to ensure continuous availability
Respond to incidents, service requests, and degradations within agreed SLA and operational risk thresholds
Perform troubleshooting, configuration adjustments, and controlled restorations
Escalate complex or repeat issues to Level 3 with structured diagnostic information
Requirements:
3 years of experience in telecommunications or OT operations in Oil & Gas, utilities, or heavy industry
Hands on experience supporting radio, wireless, microwave, and satellite systems
Working knowledge of IP networking in OT environments
Experience operating under on call models
Familiarity with offshore/onshore operational constraints
Nice to have:
Exposure to DCS connectivity and industrial telemetry
Experience with classified or safety critical systems