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The Cross Technology Managed Services Engineer (L3) role focuses on IT Network Security, requiring at least 5 years of experience in network operations and administration, particularly with Cisco products. Candidates should possess a Cisco CCNP certification and have strong skills in network routing, switching, and security. The position involves incident response, compliance assurance, and participation in improvement initiatives. A diploma or degree in Engineering or IT is required.
Job Responsibility:
Provide Level 2/3 IT network security operations support
Respond to incident calls and ensure the SLA to our clients is met
Perform changes to the network in-line with the organization’s Change Management processes
Ensure compliance to policies, processes and standards, both internal and clients’ organization
Prepare network analysis reports, including findings with analysis
Participate in regular operations review meetings, including operational issues, tickets review etc
Participate in projects/activities to support improvement initiatives
Conduct proper handover from the project team to operations after commissioning of projects
Conduct internal training and/or knowledge transfer to team