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Cross Technology Managed Services Engineer

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NTT DATA

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Location:
South Africa , Johannesburg

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Managed Services Cross Technology Engineer (L3) is a pivotal role focused on delivering high-level technical support and managing complex incidents across various technology domains. The ideal candidate will possess at least 6 years of experience in a similar role, with a strong background in Cloud, Security, and Networking. A bachelor's degree in IT or Computing is required, along with relevant certifications such as CCNP and CISSP. This position emphasizes proactive incident management, coaching junior team members, and ensuring compliance with service level agreements. The role offers an opportunity to work in a dynamic environment with a commitment to client satisfaction.

Job Responsibility:

  • Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational
  • Performs necessary checks, apply monitoring tools and respond to alerts
  • Identifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail
  • Assists in analyzing, assigning, and escalating support calls
  • Investigates third line support calls assigned and identify the root cause of incidents and problems
  • Reports and escalates issues to 3rd party vendors if necessary
  • Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company
  • Proactively identifies opportunities for work optimization including opportunities for automation of work
  • Coaches L2 teams for advance technical troubleshooting and behavioral skills
  • May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines
  • May work on implementing and delivering disaster recovery functions and tests

Requirements:

  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
  • Certifications relevant to the services provided
  • At least 6 years of worked experience in the same or similar role
  • Seasoned Managed Services experience handling complex cross technology infrastructure
  • Seasoned experience required in Engineering function within a medium to large ICT organization
  • Seasoned working knowledge of ITIL processes
  • Seasoned experience working with vendors and/or 3rd parties

Nice to have:

  • CCNP in Security or PCNSE certification or Firewall Vendor related certification
  • Advance technical certification like CCIE, CISSP

Additional Information:

Job Posted:
April 12, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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