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Cross Technology Managed Services Engineer

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NTT DATA

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Location:
India , Mumbai

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Cross Technology Managed Services Engineer (L1) at NTT DATA is responsible for providing first-line support for IT infrastructure, ensuring operational excellence and a positive client experience. The role requires troubleshooting technical incidents, monitoring client systems, and contributing to disaster recovery efforts.

Job Responsibility:

  • Provide first-line support for IT infrastructure
  • Ensure operational excellence and a positive client experience
  • Troubleshoot technical incidents
  • Monitor client systems
  • Contribute to disaster recovery efforts
  • Proactively identify, investigate, and resolve technical incidents and problems
  • Focus on first-line support for standard and low-complexity incidents and service requests
  • Ensure zero missed service level agreement conditions
  • Monitor client infrastructure and solutions, identifying problems and errors before or as they occur
  • Investigate first-line incidents assigned, pinpointing the root causes
  • Provide telephonic, ITSM ticket or chat support to clients
  • Perform maintenance activities, such as patching and configuration changes
  • Work across two or more technology domains, such as Cloud, Security, Networking, Applications, or Collaboration
  • Update existing knowledge articles or create new ones
  • Seek opportunities for work optimization
  • Support project work as needed
  • Contribute to disaster recovery functions and tests
  • Perform careful handovers for shift changes, ensuring service continuity
  • Report and escalate incidents when necessary
  • Strive for efficient, comprehensive resolutions of incidents and requests

Requirements:

  • Entry-level experience with troubleshooting and support in security, network, data centre, systems, or storage within a medium to large ICT organization
  • Basic knowledge of management agents, redundancy concepts, and ITIL processes
  • Highly disciplined in handling of tickets on day-to-day basis
  • Good understanding of using ITSM tools
  • Skill in planning activities and projects in advance and adapting to changing circumstances
  • A client-centric approach
  • Ability to communicate and work across different cultures and social groups
  • Proficiency in active listening techniques
  • A positive outlook at work, even in pressurized environments
  • Willingness to work hard and put in longer hours when necessary
  • A bachelor's degree or equivalent qualification in IT or Computing (or demonstrated equivalent work experience)

Additional Information:

Job Posted:
April 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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