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Cross Technology Managed Services Engineer

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NTT DATA

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Location:
China , Beijing

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Managed Services Cross Technology Engineer (L1) is an entry-level position responsible for ensuring the operational integrity of client IT infrastructures. The role involves monitoring systems, troubleshooting incidents, and providing support across various technology domains such as Cloud, Security, and Networking. Candidates should possess a bachelor's degree in IT or Computing and relevant certifications are preferred. This position offers an opportunity to work in a dynamic environment with a focus on client satisfaction and service excellence.

Job Responsibility:

  • Monitors client infrastructure and solutions
  • Identifies problems and errors prior to or when they occur
  • Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction
  • Investigates first line incidents assigned and identifies the root cause of incidents and problems
  • Provides telephonic or chat support to clients when required
  • Schedules maintenance activity windows for patching and configuration changes
  • Follows the required handover procedures for shift changes to ensure service continuity
  • Reports and escalates incidents where necessary
  • Ensures the efficient and comprehensive resolutions of incidents and requests
  • Updates existing knowledge articles or create new ones
  • Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities
  • May also contribute to / support on project work as and when required
  • May work on implementing and delivering Disaster Recovery functions and tests

Requirements:

  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
  • Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
  • Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization
  • Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Centre, Telephony, etc.)
  • Basic knowledge of ITIL processes

Nice to have:

  • CCNA or relevant level 1 Network Security
  • Microsoft Certified, Azure Administrator Associate
  • AWS Certified, Solutions Architect Associate
  • Veeam Certified Engineer
  • VMware certified Professional: Data Centre Virtualization
  • Zerto, pure, vxrail
  • Google Cloud Platform (gcp)
  • Oracle Cloud Infrastructure (oci)

Additional Information:

Job Posted:
January 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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