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Join NTT DATA as an IT Support Engineer, where you'll provide first-line support for clients' IT infrastructure. Your role involves troubleshooting, managing incidents, and ensuring service continuity. A bachelor's degree in IT or Computing is required. Embrace diversity and contribute to a positive client experience.
Job Responsibility:
Provide first-line support for clients' IT infrastructure
Proactively identify, investigate, and resolve technical incidents and problems
Monitor client infrastructure and solutions, identifying problems and errors before or as they occur
Provide telephonic, ITSM ticket or chat support
Perform maintenance activities, such as patching and configuration changes
Work across two or more technology domains, such as Cloud, Security, Networking, Applications, or Collaboration
Update existing knowledge articles or create new ones
Seek opportunities for work optimization
Support project work as needed
Contribute to disaster recovery functions and tests
Ensure careful handovers for shift changes
Report and escalate incidents when necessary
Strive for efficient, comprehensive resolutions of incidents and requests
Provide a positive client experience
Requirements:
Entry-level experience with troubleshooting and support in security, network, data centre, systems, or storage within a medium to large ICT organization
Basic knowledge of management agents, redundancy concepts, and ITIL processes
Highly disciplined in handling of tickets on day-to-day basis
Good understanding of using ITSM tools
Skill in planning activities and projects in advance and adapting to changing circumstances
A client-centric approach
Ability to communicate and work across different cultures and social groups
Proficiency in active listening techniques
A positive outlook at work, even in pressurized environments
Willingness to work hard and put in longer hours when necessary
A bachelor's degree or equivalent qualification in IT or Computing (or demonstrated equivalent work experience)