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NTT DATA Logo NTT DATA · IT - Software Development

Cross Technology Managed Services Engineer

Singapore, Singapore · Job Posted July 03, 2026
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Job Description

We are seeking a highly skilled Automation Engineer (L3/L4) to drive automation strategy and execution across multi-technology environments. This role is responsible for ensuring delivery of high-quality managed services by proactively managing, monitoring, and resolving complex, escalated technical incidents through automation and engineering excellence. The primary objective is to reduce manual effort, improve service reliability, and enable near real-time resolution of incidents using automation frameworks, DevOps practices, and advanced tooling. This is a senior and strategic role, operating across diverse technology domains including cloud, infrastructure, networking, security, and applications. The engineer will also act as a technical escalation point (L4), mentor teams, and lead continuous improvement initiatives through automation.

Job Responsibility

  • Design, develop, and maintain automation frameworks using tools such as Ansible, Terraform, and scripting languages
  • Identify opportunities to automate repetitive operational tasks and reduce manual intervention
  • Build and manage CI/CD pipelines (GitLab, Jenkins, GitHub Actions) for infrastructure and application automation
  • Maintain version-controlled automation code ensuring reusability, auditability, and scalability
  • Provide L3/L4 support for complex, escalated incidents and service requests
  • Perform root cause analysis (RCA) and implement permanent fixes through automation
  • Leverage automation to enable proactive issue detection and self-healing systems
  • Ensure all incidents are resolved within SLA commitments
  • Support environments across Cloud (AWS, Azure), Virtualization (VMware), Storage, Security, Networking, and Applications
  • Automate infrastructure provisioning and lifecycle management across multi-platform environments
  • Integrate tools across domains for end-to-end operational visibility and orchestration
  • Implement DevOps and Site Reliability Engineering (SRE) principles to improve system reliability and performance
  • Reduce operational toil and enhance system observability
  • Define SLIs/SLOs and support performance optimization initiatives
  • Manage and execute complex change requests, ensuring risk mitigation and compliance
  • Support automated deployment pipelines and infrastructure releases
  • Maintain audit trails and documentation for all change activities
  • Integrate security tools such as CyberArk, Opswat, Splunk into automation pipelines
  • Enforce compliance through automated scanning, patching, and policy enforcement
  • Ensure secure credential management in all automation workflows
  • Automate backup, recovery, and disaster recovery processes using solutions like Veeam, Rubrik, VMware SRM
  • Participate in DR drills and ensure automated failover capabilities
  • Act as a technical mentor for L1/L2/L3 engineers and drive knowledge sharing
  • Collaborate with clients, stakeholders, and cross-functional teams to deliver managed services outcomes
  • Lead automation initiatives and contribute to strategic platform improvements

Requirements

  • Strong experience in automation tools (Ansible, Terraform)
  • Expertise in DevOps practices and CI/CD pipelines (GitLab, Jenkins, GitHub)
  • Hands-on experience with cloud platforms (AWS, Azure)
  • Strong scripting skills (Python, Shell, PowerShell)
  • Experience with containers (Docker, Kubernetes)
  • Knowledge of VMware virtualization and infrastructure automation
  • Exposure to monitoring, security, and ITSM tools (Splunk, CyberArk, etc.)
  • Strong troubleshooting and analytical skills across multi-technology environments
  • Experience working in managed services / production support environments

Nice to have

  • AWS Certified Solutions Architect / Azure Architect Expert
  • VMware Certifications (VCP-DCV, SRM, vRA)
  • Certified Kubernetes Administrator (CKA)
  • Veeam Certified Engineer (VMCE) / Rubrik Certification
  • Knowledge of SRE frameworks and reliability engineering practices
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