Cross Technology Managed Services Engineer (L3) Job at NTT DATA (Singapore)

L3 Linux Engineer SME

This role involves providing advanced level technical support for Linux products...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Strong knowledge in installing, configuring, troubleshooting and administration of all flavours of Linux (Level 3)
Troubleshooting networking issues in Linux environment
Strong understanding and hands on of Cluster Services in Redhat / SUSE and SGeLX
Actively participate in Disaster Recovery planning and conducting DR tests
Responsible for Standard Operating procedures issuance to incident management team
Routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes
Linux Vulnerability assessment and Mitigation
Intermediate knowledge on shell script for automating the routine tasks
Knowledge on Patch deployment solutions – Redhat Satellite, SUSE Manager
Working knowledge on Redhat, CentOS, SUSE Linux, AIX, and HP-UX

Job Responsibility

Resolve customer’s issues via the telephone, email or remote sessions
Regular follow ups with customers with recommendations, updates, and action plans
Identify and escalate issues in a timely manner to vendor according to standard operating procedures
Collaborate with other OEMs in diagnosing and isolating the cause of complex issues
Maintain quality on case documentation, SLA timeframes and operational metrics
Perform within the productivity measure of the team (scorecard)
Incident Management: Resolve single and cross technology incidents independently
Change Management/Implementation: Independently prepare, review, implement, rollback and test plans for change records
Perform risk and impact analysis for changes, may lead or participate in Change Advisory Board
Patch and Security Management: Apply patch and security changes per policy

What we offer

Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing
Personal and professional development programs
Inclusive work environment
Career growth opportunities.

Fulltime

L3 Network Engineer

L3 Network Engineer role at Hewlett Packard Enterprise providing expert-level su...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Good understanding of the Networking (Routing and switching) across multivendor solutions
Industry Experience 5-8 years in managing the aspects of remote delivery in the professional services delivery
In-depth knowledge of Aruba Network switches, features, and functionalities
Strong understanding of LAN and WAN networking protocols and technologies, including switching, routing and security
Hands-on experience with Aruba Central, Security Service Edge (SSE), and ClearPass
Experience in troubleshooting in a technical environment
Excellent analytical and problem-solving skills
Software and hardware knowledge of Vmware, computing and storage
Well recognized industry certification beneficial, ACMX, CCNP, Firewall preferred
Strong communication skills

Job Responsibility

Provide expert-level support for complex network issues
Collaborate with cross-functional teams to resolve problems promptly
Perform initial diagnosis and basic troubleshooting of port connectivity issues, link flaps, device status
Coordinate with vendors or OEM TAC for RMA or known issue identification
Support routine tasks such as patch management, backups, and firmware checks
Assist in maintaining physical network infrastructure
Stay updated on Aruba OS-CX CLI basics
Lead resolution activities with escalated customers
Help in root cause analysis of defects/issues and facilitate product release/roll-out
Work closely with development teams to identify and resolve problems

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Inclusive work environment

Fulltime

Cross Technology Managed Services Engineer (L3) - ELK

As a Cross Technology Managed Services Engineer L3 - ELK at NTT DATA, you will e...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
Certifications relevant to the services provided
Ability to communicate and work across different cultures and social groups
Ability to plan activities and projects well in advance
Ability to maintain a positive outlook at work
Ability to work well in a pressurized environment
Ability to work hard and put in longer hours when it is necessary
Ability to apply active listening techniques
Ability to adapt to changing circumstances
Ability to place clients at the forefront of all interactions

Job Responsibility

Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational
Performs necessary checks, apply monitoring tools and respond to alerts
Identifies problems and errors prior to or when it occurs and logs all such incidents
Assists in analyzing, assigning, and escalating support calls
Investigates third line support calls assigned and identify the root cause of incidents and problems
Reports and escalates issues to 3rd party vendors if necessary
Provides continuous feedback to clients and affected parties and update all systems and/or portals
Proactively identifies opportunities for work optimization including opportunities for automation of work
Coaches L2 teams for advance technical troubleshooting and behavioral skills
May manage and implement projects within technology domain

Fulltime

Senior Engineer MS - Middleware L3

As a Cross Technology Managed Services Engineer (L3) at NTT DATA, you will play ...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Extensive Managed Services experience handling complex cross-technology infrastructure
Strong understanding of ITIL processes
Proven experience working with vendors and/or third parties
Ability to communicate and work across different cultures and social groups
Effective planning skills, even in changing circumstances
Positive outlook and ability to work well under pressure
Active listening skills and adaptability to changing client needs
Client-focused approach to create positive client experiences
Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)

Job Responsibility

Provide exceptional service to clients by proactively identifying and resolving technical incidents
Ensure client infrastructure is configured, tested, and operational
Perform pre-emptive service incident resolution, product reviews, and operational improvements
Manage high-complexity tickets and perform advanced tasks
Ensure zero missed service level agreement (SLA) conditions
Mentor junior team members
Work across various technology domains such as Cloud, Security, Networking, and Applications
Conduct necessary checks, apply monitoring tools, and respond to alerts
Log incidents with the required level of detail
Analyse, assign, and escalate support calls

Fulltime

Ms engineer (l3) - cyber security

As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary r...

Location

Australia , Melbourne

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Extensive Managed Services experience handling complex cross-technology infrastructure
Strong understanding of ITIL processes
Proven experience working with vendors and/or third parties
Ability to communicate and work across different cultures and social groups
Effective planning skills, even in changing circumstances
Positive outlook and ability to work well under pressure
Active listening skills and adaptability to changing client needs
Client-focused approach to create positive client experiences throughout their journey
Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)

Job Responsibility

Provide exceptional service to clients by proactively identifying and resolving technical incidents
Ensure client infrastructure is configured, tested, and operational
Pre-emptive service incident resolution, product reviews, and operational improvements
Manage high-complexity tickets, perform advanced tasks, and provide diverse solutions
Ensure zero missed service level agreement (SLA) conditions
Mentor junior team members
Work across various technology domains such as Cloud, Security, Networking, and Applications
Conduct necessary checks, apply monitoring tools, and respond to alerts
Log incidents with the required level of detail
Analyse, assign, and escalate support calls

Fulltime

Cross Technology Service Delivery Field Support Engineer (L2)

Join a leading technology firm as a Cross Technology Service Delivery Field Supp...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in Information Technology or Computing or related field
Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTApp etc.
Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
Collaboration certifications such as - Valid CCNP Collaboration Certification required
Microsoft Voice certification (MS700 & MS720) advantageous
Valid Webex Calling & Webex Contact Centre certification
Moderate level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony
Moderate level experience in technical support to clients
Moderate level experience in diagnosis and troubleshooting
Moderate level experience providing remote support in Collaboration technologies

Job Responsibility

Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational
Ensures that any software that is part of the solution is installed and configured according to client requirements
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution
Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles
Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform
Ensures the efficient and comprehensive resolution of incidents and requests
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures

Fulltime

System Admin (OS Admin)- L3

Act as the SME for Ubuntu/Linux operations. Provide deep troubleshooting, RCA, p...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

8+ year of experience in Ubuntu/Linux operations
Strong troubleshooting of Ubuntu with KVM
Proficiency in KVM advanced ops (networking, storage, migration, tuning)
Experience on Bash/Python scripting
ITIL (Incident, Problem, Change Management)
Bachelor’s degree in engineering (or Equivalent)
Linux certifications (RHCSA / RHCE)
Strong Knowledge in Linux – Ubuntu
Strong understanding on Virtualization platform – KVM
Good Knowledge on Linux Life cycle management, release management, Vulnerability assessment and Mitigation

Job Responsibility

Lead the delivery outcomes for designated Accounts
Lead, Own and Drive all Major incidents End-End and providing the RCAs
Conduct / Participate regular customer meetings and provide regular status updates
Prepare / maintain the Technical Documentation – Inventory, Run book, KB Article, KEDB and SOPs for all desired activity and work for the account
Continuously review and improve existing processes to ensure operational efficiency and customer satisfaction
Act as the primary point of contact for all Linux technology inquiries and engagements
Collaborate with Cross-Functional teams for solutions that meet clients' Linux technology needs
Maintain service level agreements (SLAs) and other key performance indicators (KPIs) for Managed Services customer for the MS Linux Practice
Develop and maintain a thorough understanding of emerging technologies, industry trends, and best practices in Linux technology
Identify and lead the execution of process improvement initiatives

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

DevOps Manager

As a DevOps manager you will lead and grow a distributed, follow-the-sun DevOps ...

Location

Romania , Timișoara

Salary:

Not provided

Everseen

Expiration Date

Until further notice

Requirements

Proven 3+ years experience as a DevOps Manager and previous experience as a DevOps/Automation Engineer, Linux Administrator or a combination of them
Experience in building new teams and establishing processes and procedures
Basic understanding of local and distributed filesystems (ext4, xfs, NFS), storage migration, SSH tunneling, SCP, SFTP, web servers (Nginx, Apache), reverse proxying, and troubleshooting (logs, performance, connectivity)
Basic knowledge of Docker and Kubernetes/OpenShift, and virtualization solutions
Experience with Ansible/Ansible Tower (or similar tools like Salt, Puppet, Chef), Jenkins/GitLab CI/CD (or equivalents like CircleCI, TeamCity), and Infrastructure as Code (IaC) using Terraform (or alternatives like Azure Automation, CloudFormation)
Familiarity with Azure Cloud (or AWS, GCP), GIT for system versioning, and basic understanding of backup solutions
Experience in Bash scripting and Python for automation and development tasks
Experience with monitoring tools like Node exporter, Prometheus, Grafana, and log collection solutions (e.g.,Prometheus, fluentd, logstash)
Basic understanding of relational (MySQL, MariaDB) and NoSQL (Elasticsearch, MongoDB) databases, with hands-on experience writing queries
Hands-on experience with JSON and making Restful API calls

Job Responsibility

Develop team capabilities in automation, cloud and edge deployment, monitoring, troubleshooting and DevOps CI/CD pipelines
Drive continuous improvement initiatives and ensure alignment with business goals
Manage and lead the global DevOps L3 team
Manage the day-to-day running of the team and the projects
Overall responsibility for the projects that the team is working on
Acts as a point of escalation for the team
Works with senior leadership to create strategic goals for their team
Measures the performance of those goals
Shares skills, knowledge, and expertise with the team
Fosters a culture of collaboration and continuous learning by organizing training sessions, workshops, and knowledge-sharing sessions

Fulltime

Cross Technology Managed Services Engineer (L3)

NTT DATA

Location:
Singapore , Singapore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 13, 2026

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