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NTT DATA Logo NTT DATA · IT - Administration

Cross Technology Managed Services Engineer (L3)

Singapore, Singapore · Job Posted July 03, 2026
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Job Description

The Managed Services Cross Technology Engineer (L3/4) – is an advanced engineering role, responsible for ensuring a managed service is provided to all clients, to ensure that their IT infrastructure and systems remain operational. This is done through proactively managing, overseeing, monitoring, investigating, and resolving escalated technical incidents and problems to ensure the restoration of these services to the clients. The primary objective of this role is to proactively review all client requests or tickets and apply technical process knowledge to provide the clients with almost immediate resolution without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L3/4) – System focuses on forth line support for escalated incidents and requests with a high level of complexity. Ensures contracted Managed Services outcomes are delivered to the client. This is a strategic role focusing across various technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration. This role may also contribute to / support on project work as and when required.

Job Responsibility

  • Works independently to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA
  • Timely and consistent updates of tickets with resolution tasks performed
  • Proactively identifies, investigates, analyses issues and errors prior to or when they occur and log all such incidents in a timely manner
  • Captures all required and relevant information for immediate resolution
  • Provides forth level support to all escalated incidents, requests and identify the root cause of incidents and problems
  • Shares knowledge to resolve issues, document them, and push the knowledge down to other engineers
  • Communicates with other teams and clients for extending support
  • Acts as emergency support contact as needed
  • Supports, tracks, and documents change implementation
  • Provides timely escalation of all tickets to management with ensuing updates
  • Proactively identifies, contributes, implements and works with automation teams for effort optimization and automating routine tasks
  • Systematically gathers relevant information and applies technical knowledge to analyze and uses highly technical troubleshooting tools and content and analytical practices
  • Uses operational and diagnostic procedures to resolve escalated tickers in unique and complex client environments
  • Coaches L1, L2, and L3 teams offering technical expertise and pushing work down to other engineering teams
  • Performs quality audits as required
  • May manage and implement projects within technology domain
  • May work on implementing and delivering disaster recovery functions and tests
  • Performs any other related task as required

Requirements

  • Nutanix Certifications
  • VMware certified Professional: DATA Centre Virtualization
  • VMware Certified Specialist – Cloud Provider
  • VMware Site recovery Manager: Install, Configure, Manage
  • Microsoft Certified: Azure Architect Expert
  • AWS Certified: Solutions Architect Associate
  • Veeam Certified Engineer (VMCE)
  • Rubrik Certified Systems Administrator
  • Storage HDS
  • VMware VRA
  • Ansible
  • Opswat, Splunk, Cyberark
  • Nvidia AI
  • SRE, Devops, Gitlab, Automation
  • Containers
  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
  • Certifications relevant to the services provided
  • Excellent proficiency in change management process
  • Deep technical skills in relevant functions
  • Excellent client service orientation
  • Ability to communicate and work across different cultures and social groups
  • Ability to plan activities and projects well in advance
  • Ability to maintain a positive outlook at work
  • Ability to work well in a pressurized environment
  • Ability to work hard and put in longer hours when it is necessary
  • Ability to apply active listening techniques
  • Ability to place clients at the forefront of all interactions
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