Cross Technology Managed Services Engineer (L3) Job at NTT DATA (Mumbai)

L3 Linux Engineer SME

This role involves providing advanced level technical support for Linux products...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Strong knowledge in installing, configuring, troubleshooting and administration of all flavours of Linux (Level 3)
Troubleshooting networking issues in Linux environment
Strong understanding and hands on of Cluster Services in Redhat / SUSE and SGeLX
Actively participate in Disaster Recovery planning and conducting DR tests
Responsible for Standard Operating procedures issuance to incident management team
Routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes
Linux Vulnerability assessment and Mitigation
Intermediate knowledge on shell script for automating the routine tasks
Knowledge on Patch deployment solutions – Redhat Satellite, SUSE Manager
Working knowledge on Redhat, CentOS, SUSE Linux, AIX, and HP-UX

Job Responsibility

Resolve customer’s issues via the telephone, email or remote sessions
Regular follow ups with customers with recommendations, updates, and action plans
Identify and escalate issues in a timely manner to vendor according to standard operating procedures
Collaborate with other OEMs in diagnosing and isolating the cause of complex issues
Maintain quality on case documentation, SLA timeframes and operational metrics
Perform within the productivity measure of the team (scorecard)
Incident Management: Resolve single and cross technology incidents independently
Change Management/Implementation: Independently prepare, review, implement, rollback and test plans for change records
Perform risk and impact analysis for changes, may lead or participate in Change Advisory Board
Patch and Security Management: Apply patch and security changes per policy

What we offer

Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing
Personal and professional development programs
Inclusive work environment
Career growth opportunities.

Fulltime

L3 Network Engineer

L3 Network Engineer role at Hewlett Packard Enterprise providing expert-level su...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Good understanding of the Networking (Routing and switching) across multivendor solutions
Industry Experience 5-8 years in managing the aspects of remote delivery in the professional services delivery
In-depth knowledge of Aruba Network switches, features, and functionalities
Strong understanding of LAN and WAN networking protocols and technologies, including switching, routing and security
Hands-on experience with Aruba Central, Security Service Edge (SSE), and ClearPass
Experience in troubleshooting in a technical environment
Excellent analytical and problem-solving skills
Software and hardware knowledge of Vmware, computing and storage
Well recognized industry certification beneficial, ACMX, CCNP, Firewall preferred
Strong communication skills

Job Responsibility

Provide expert-level support for complex network issues
Collaborate with cross-functional teams to resolve problems promptly
Perform initial diagnosis and basic troubleshooting of port connectivity issues, link flaps, device status
Coordinate with vendors or OEM TAC for RMA or known issue identification
Support routine tasks such as patch management, backups, and firmware checks
Assist in maintaining physical network infrastructure
Stay updated on Aruba OS-CX CLI basics
Lead resolution activities with escalated customers
Help in root cause analysis of defects/issues and facilitate product release/roll-out
Work closely with development teams to identify and resolve problems

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Inclusive work environment

Fulltime

New

Ms Engineer L3, Windows & VMware

As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary r...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Extensive Managed Services experience handling complex cross-technology infrastructure
Strong understanding of ITIL processes
Proven experience working with vendors and/or third parties
Ability to communicate and work across different cultures and social groups
Effective planning skills, even in changing circumstances
Positive outlook and ability to work well under pressure
Active listening skills and adaptability to changing client needs
Client-focused approach to create positive client experiences throughout their journey
Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)

Job Responsibility

Proactively identifying and resolving technical incidents
Ensuring client infrastructure is configured, tested, and operational
Pre-emptive service incident resolution, product reviews, and operational improvements
Managing high-complexity tickets, performing advanced tasks, and providing diverse solutions while ensuring zero missed SLA conditions
Mentoring junior team members and working across various technology domains such as Cloud, Security, Networking, and Applications
Conducting necessary checks, applying monitoring tools, and responding to alerts
Logging incidents with required detail, analyzing, assigning, and escalating support calls
Proactively identifying opportunities for optimization and automation
Creating knowledge articles for frequent tasks/issues and training junior team members
Providing inputs to automation teams to reduce manual efforts

Fulltime

Cross Technology Managed Services Engineer (L3) - ELK

As a Cross Technology Managed Services Engineer L3 - ELK at NTT DATA, you will e...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
Certifications relevant to the services provided
Ability to communicate and work across different cultures and social groups
Ability to plan activities and projects well in advance
Ability to maintain a positive outlook at work
Ability to work well in a pressurized environment
Ability to work hard and put in longer hours when it is necessary
Ability to apply active listening techniques
Ability to adapt to changing circumstances
Ability to place clients at the forefront of all interactions

Job Responsibility

Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational
Performs necessary checks, apply monitoring tools and respond to alerts
Identifies problems and errors prior to or when it occurs and logs all such incidents
Assists in analyzing, assigning, and escalating support calls
Investigates third line support calls assigned and identify the root cause of incidents and problems
Reports and escalates issues to 3rd party vendors if necessary
Provides continuous feedback to clients and affected parties and update all systems and/or portals
Proactively identifies opportunities for work optimization including opportunities for automation of work
Coaches L2 teams for advance technical troubleshooting and behavioral skills
May manage and implement projects within technology domain

Fulltime

Cross Technology Managed Services Engineer (L3) ZIA ZPA

The Cross Technology Managed Services Engineer L3 at NTT DATA will focus on mana...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong working knowledge of ZIA (SSL inspection, URL filtering, CASB/app control, sandbox, forwarding methods)
Strong working knowledge of ZPA (connectors, app segments, access policies, posture, authentication flows)
Troubleshooting across endpoint + network + identity (DNS, TLS cert chains, proxy behavior, SAML/SSO, routing)
ITSM/change management discipline (ServiceNow/JIRA), documentation habits
Strong knowledge about Zero Trust concepts

Job Responsibility

Run day-to-day operations for ZIA (web gateway, SSL inspection, URL filtering, cloud app control, sandbox, DLP, DNS security)
Run day-to-day operations for ZPA (App Segments, Access Policies, Connector management, posture requirements, policy troubleshooting)
Monitor service health and user experience
proactively identify trends and recurring issues
Handle L2/L3 incident troubleshooting: authentication issues (SSO/SAML), PAC/forwarding issues, tunnel/connector issues, policy blocks, certificate/SSL inspection issues
Perform policy administration: create/update rules, exceptions, and change deployments following CAB/ITSM change controls
Maintain forwarding architecture: Zscaler Client Connector, GRE/IPsec tunnels, PAC files, forwarding profiles, location configuration, traffic steering
Manage integrations: IdP (Azure AD/Entra ID, Okta, ADFS), SIEM (Splunk/QRadar), ticketing (ServiceNow), endpoint tools (Intune/Jamf), MFA
Execute routine operational tasks: connector upgrades, certificate updates, location updates, application onboarding to ZPA, user/group updates
Work with vendors/TAC

Fulltime

Cross Technology Managed Services Engineer (L3) Cisco CCNP

The Cross Technology Managed Services Engineer (L3) role at NTT DATA involves pr...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

At least 5 years of experience providing network operational and administration supporting Cisco products (Routers / Switches/WLAN)
Diploma or Degree in Engineering, IT or its related field
Minimum Cisco CCNP certification
In-depth knowledge of network routing and switching technologies and protocols
Knowledge of network security, load balancing and optimization technologies
Experience working with Cisco network, Bluecoat Proxy, F5 Load Balancer, Palo Alto/Checkpoint/Fortinet firewall and Splunk is preferred
Ability to work in a multi-cultural team
Good communication skills both written and verbal
Ability to prioritise work & multitask
Analytical and possess good troubleshooting skills

Job Responsibility

Provide Level 2/3 IT network security operations support
Respond to incident calls and ensure the SLA to our clients is met
Perform changes to the network in-line with the organization's Change Management processes
Ensure compliance to policies, processes and standards, both internal and clients' organization
Prepare network analysis reports, including findings with analysis
Participate in regular operations review meetings, including operational issues, tickets review etc
Participate in projects/activities to support improvement initiatives
Conduct proper handover from the project team to operations after commissioning of projects
Conduct internal training and/or knowledge transfer to team
Update operations documentation (technical, CMDB, etc)

Fulltime

MS Engineer (L3)

The Cross Technology Managed Services Engineer (L3) at NTT DATA is responsible f...

Location

China , Beijing

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Extensive Managed Services experience handling complex cross-technology infrastructure
Strong understanding of ITIL processes
Proven experience working with vendors and/or third parties
Ability to communicate and work across different cultures and social groups
Effective planning skills, even in changing circumstances
Positive outlook and ability to work well under pressure
Active listening skills and adaptability to changing client needs
Client-focused approach to create positive client experiences throughout their journey
Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)

Job Responsibility

Provide exceptional service to clients by proactively identifying and resolving technical incidents
Ensure client infrastructure is configured, tested, and operational
Perform pre-emptive service incident resolution, product reviews, and operational improvements
Manage high-complexity tickets, perform advanced tasks, and provide diverse solutions
Ensure zero missed service level agreement (SLA) conditions
Mentor junior team members
Work across various technology domains such as Cloud, Security, Networking, and Applications
Conduct necessary checks, apply monitoring tools, and respond to alerts
Log incidents with the required level of detail, analyse, assign, and escalate support calls
Proactively identify opportunities for optimization and automation

Fulltime

Ms engineer (l3) - cyber security

As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary r...

Location

Australia , Melbourne

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Extensive Managed Services experience handling complex cross-technology infrastructure
Strong understanding of ITIL processes
Proven experience working with vendors and/or third parties
Ability to communicate and work across different cultures and social groups
Effective planning skills, even in changing circumstances
Positive outlook and ability to work well under pressure
Active listening skills and adaptability to changing client needs
Client-focused approach to create positive client experiences throughout their journey
Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)

Job Responsibility

Provide exceptional service to clients by proactively identifying and resolving technical incidents
Ensure client infrastructure is configured, tested, and operational
Pre-emptive service incident resolution, product reviews, and operational improvements
Manage high-complexity tickets, perform advanced tasks, and provide diverse solutions
Ensure zero missed service level agreement (SLA) conditions
Mentor junior team members
Work across various technology domains such as Cloud, Security, Networking, and Applications
Conduct necessary checks, apply monitoring tools, and respond to alerts
Log incidents with the required level of detail
Analyse, assign, and escalate support calls

Fulltime

Cross Technology Managed Services Engineer (L3)

NTT DATA

Location:
India , Mumbai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 15, 2026

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