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Cross Technology Managed Services Engineer (L3) - ELK

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NTT DATA

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Location:
Singapore , Singapore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Cross Technology Managed Services Engineer L3 - ELK at NTT DATA, you will ensure that client infrastructure is operational and optimized. You will perform monitoring, troubleshoot issues, and provide support while coaching L2 teams.

Job Responsibility:

  • Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational
  • Performs necessary checks, apply monitoring tools and respond to alerts
  • Identifies problems and errors prior to or when it occurs and logs all such incidents
  • Assists in analyzing, assigning, and escalating support calls
  • Investigates third line support calls assigned and identify the root cause of incidents and problems
  • Reports and escalates issues to 3rd party vendors if necessary
  • Provides continuous feedback to clients and affected parties and update all systems and/or portals
  • Proactively identifies opportunities for work optimization including opportunities for automation of work
  • Coaches L2 teams for advance technical troubleshooting and behavioral skills
  • May manage and implement projects within technology domain
  • May work on implementing and delivering disaster recovery functions and tests

Requirements:

  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
  • Certifications relevant to the services provided
  • Ability to communicate and work across different cultures and social groups
  • Ability to plan activities and projects well in advance
  • Ability to maintain a positive outlook at work
  • Ability to work well in a pressurized environment
  • Ability to work hard and put in longer hours when it is necessary
  • Ability to apply active listening techniques
  • Ability to adapt to changing circumstances
  • Ability to place clients at the forefront of all interactions

Nice to have:

  • CCNP in Security or PCNSE certification or Firewall Vendor related certification
  • advance technical certification like CCIE, CISSP

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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