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As a Cross Technology Managed Services Engineer L3 - ELK at NTT DATA, you will ensure that client infrastructure is operational and optimized. You will perform monitoring, troubleshoot issues, and provide support while coaching L2 teams.
Job Responsibility:
Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational
Performs necessary checks, apply monitoring tools and respond to alerts
Identifies problems and errors prior to or when it occurs and logs all such incidents
Assists in analyzing, assigning, and escalating support calls
Investigates third line support calls assigned and identify the root cause of incidents and problems
Reports and escalates issues to 3rd party vendors if necessary
Provides continuous feedback to clients and affected parties and update all systems and/or portals
Proactively identifies opportunities for work optimization including opportunities for automation of work
Coaches L2 teams for advance technical troubleshooting and behavioral skills
May manage and implement projects within technology domain
May work on implementing and delivering disaster recovery functions and tests
Requirements:
Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
Certifications relevant to the services provided
Ability to communicate and work across different cultures and social groups
Ability to plan activities and projects well in advance
Ability to maintain a positive outlook at work
Ability to work well in a pressurized environment
Ability to work hard and put in longer hours when it is necessary
Ability to apply active listening techniques
Ability to adapt to changing circumstances
Ability to place clients at the forefront of all interactions
Nice to have:
CCNP in Security or PCNSE certification or Firewall Vendor related certification