Cross Technology Managed Services Engineer (L3) Cisco CCNP

• Provide Level 2/3 IT network security operations support
• Respond to incident calls and ensure the SLA to our clients is met
• Perform changes to the network in-line with the organization's Change Management processes
• Ensure compliance to policies, processes and standards, both internal and clients' organization
• Prepare network analysis reports, including findings with analysis
• Participate in regular operations review meetings, including operational issues, tickets review etc
• Participate in projects/activities to support improvement initiatives
• Conduct proper handover from the project team to operations after commissioning of projects
• Conduct internal training and/or knowledge transfer to team
• Update operations documentation (technical, CMDB, etc)

• At least 5 years of experience providing network operational and administration supporting Cisco products (Routers / Switches/WLAN)
• Diploma or Degree in Engineering, IT or its related field
• Minimum Cisco CCNP certification
• In-depth knowledge of network routing and switching technologies and protocols
• Knowledge of network security, load balancing and optimization technologies
• Experience working with Cisco network, Bluecoat Proxy, F5 Load Balancer, Palo Alto/Checkpoint/Fortinet firewall and Splunk is preferred
• Ability to work in a multi-cultural team
• Good communication skills both written and verbal
• Ability to prioritise work & multitask
• Analytical and possess good troubleshooting skills
• Willing to work in extended hours and perform standby duty after office hour

Experience working with Cisco network, Bluecoat Proxy, F5 Load Balancer, Palo Alto/Checkpoint/Fortinet firewall and Splunk