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Cross Technology Managed Services Engineer (L2)

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NTT DATA

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Location:
India , Mumbai

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join NTT DATA as a Cross Technology Managed Services Engineer (L2) and play a crucial role in maintaining and optimizing our clients' IT infrastructure. You will be responsible for incident management, collaborating with diverse teams, and ensuring client satisfaction. A bachelor's degree in IT or equivalent experience is required, along with moderate-level experience in managed services. This hybrid role offers an opportunity to work in a dynamic environment with a focus on innovation and client success.

Job Responsibility:

  • Maintaining and optimizing clients' IT infrastructure
  • Incident management
  • Collaborating with diverse teams
  • Ensuring client satisfaction
  • Proactively monitoring, identifying, investigating, and resolving technical incidents and problems
  • Managing work queues
  • Addressing incidents and requests within agreed SLAs
  • Updating tickets with actions taken
  • Identifying, analyzing, and logging issues before they escalate
  • Providing second-level support
  • Executing changes meticulously
  • Contributing to the change management process with detailed documentation
  • Auditing incident and request tickets for quality
  • Recommending improvements
  • Identifying tasks for automation
  • Handling client escalations
  • Assisting in disaster recovery functions and tests
  • Driving optimization of efforts by working with automation teams
  • Supporting L1 Engineers
  • Contributing to various projects
  • Ensuring all changes are approved.

Requirements:

  • Moderate-level experience in managed services roles handling cross-technology infrastructure
  • Knowledge of ticketing tools, preferably ServiceNow
  • Familiarity with ITIL processes and experience working with vendors and third parties
  • Proficiency in planning activities and projects, taking changing circumstances into account
  • Ability to work longer hours when necessary and adapt to changing circumstances with ease
  • Proven ability to communicate effectively and work across different cultures and social groups
  • Positive outlook and ability to work well under pressure
  • Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience
  • Bachelor's degree in IT/Computing or equivalent work experience.

Additional Information:

Job Posted:
April 24, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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