Cross Technology Managed Services Engineer (L2) Job at NTT DATA (Mumbai)

New

Cross Technology Managed Services Engineer (L2)

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play ...

Location

Malaysia , Petaling Jaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Moderate-level experience in managed services roles handling cross-technology infrastructure
Knowledge of ticketing tools, preferably ServiceNow
Familiarity with ITIL processes and experience working with vendors and third parties
Proficiency in planning activities and projects, taking changing circumstances into account
Ability to work longer hours when necessary and adapt to changing circumstances with ease
Proven ability to communicate effectively and work across different cultures and social groups
Positive outlook and ability to work well under pressure
Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience
Bachelor's degree in IT/Computing or equivalent work experience

Job Responsibility

Managing work queues
Addressing incidents and requests within agreed SLAs
Updating tickets with actions taken
Identifying, analysing, and logging issues before escalation
Collaborating with other teams and clients to provide second-level support
Executing changes meticulously, understanding and mitigating risks
Contributing to the change management process with detailed documentation
Auditing incident and request tickets for quality
Recommending improvements
Identifying tasks for automation

Fulltime

New

Cross Technology Managed Services Engineer (L2)

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play ...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Moderate-level experience in managed services roles handling cross-technology infrastructure
Knowledge of ticketing tools, preferably ServiceNow
Familiarity with ITIL processes and experience working with vendors and third parties
Proficiency in planning activities and projects, taking changing circumstances into account
Ability to work longer hours when necessary and adapt to changing circumstances with ease
Proven ability to communicate effectively and work across different cultures and social groups
Positive outlook and ability to work well under pressure
Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience
Bachelor's degree in IT/Computing or equivalent work experience

Job Responsibility

Manage work queues, address incidents and requests within agreed SLAs, and update tickets with actions taken
Identify, analyze, and log issues before they escalate
Collaborate closely with other teams and clients to provide second-level support
Execute changes meticulously, understanding and mitigating risks, and contribute to the change management process with detailed documentation
Audit incident and request tickets for quality, recommend improvements, and identify tasks for automation
Handle client escalations with professionalism
Assist in disaster recovery functions and tests when necessary
Help drive optimization of efforts by working with automation teams and supporting L1 Engineers
Contribute to various projects, ensuring all changes are approved

Fulltime

New

Cross Technology Managed Services Engineer (L2)

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play ...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Moderate-level experience in managed services roles handling cross-technology infrastructure
Knowledge of ticketing tools, preferably ServiceNow
Familiarity with ITIL processes and experience working with vendors and third parties
Proficiency in planning activities and projects, taking changing circumstances into account
Ability to work longer hours when necessary and adapt to changing circumstances with ease
Proven ability to communicate effectively and work across different cultures and social groups
Positive outlook and ability to work well under pressure
Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience
Bachelor's degree in IT/Computing or equivalent work experience

Job Responsibility

Manage work queues, address incidents and requests within agreed SLAs, and update tickets with actions taken
Identify, analyze, and log issues before escalation
Collaborate with teams and clients to provide second-level support
Execute changes, understand and mitigate risks, and contribute to change management with documentation
Audit incident and request tickets for quality, recommend improvements, and identify tasks for automation
Handle client escalations with professionalism
Assist in disaster recovery functions and tests
Drive optimization of efforts with automation teams and support L1 Engineers
Contribute to projects, ensure changes are approved, and maintain positive outlook under pressure

Fulltime

Cross Technology Managed Services Engineer (L2)

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play ...

Location

India , Pune

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Moderate-level experience in managed services roles handling cross-technology infrastructure
Knowledge of ticketing tools, preferably ServiceNow
Familiarity with ITIL processes and experience working with vendors and third parties
Proficiency in planning activities and projects, taking changing circumstances into account
Ability to work longer hours when necessary and adapt to changing circumstances with ease
Proven ability to communicate effectively and work across different cultures and social groups
Positive outlook and ability to work well under pressure
Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience
Bachelor's degree in IT/Computing or equivalent work experience

Job Responsibility

proactively monitoring, identifying, investigating, and resolving technical incidents and problems
managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken
identifying, analysing, and logging issues before they escalate
collaborating closely with other teams and clients to provide second-level support
executing changes meticulously, understanding and mitigating risks, and contributing to the change management process with detailed documentation
auditing incident and request tickets for quality, recommending improvements, and identifying tasks for automation to enhance efficiency
handling client escalations with professionalism and assisting in disaster recovery functions and tests when necessary
helping drive the optimization of efforts by working with automation teams and supporting L1 Engineers
contributing to various projects, ensuring that all changes are approved

Fulltime

Cross Technology Managed Services Engineer (L2)

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play ...

Location

Indonesia , Jakarta Pusat

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Moderate-level experience in managed services roles handling cross-technology infrastructure
Knowledge of ticketing tools, preferably ServiceNow
Familiarity with ITIL processes and experience working with vendors and third parties
Proficiency in planning activities and projects, taking changing circumstances into account
Ability to work longer hours when necessary and adapt to changing circumstances with ease
Proven ability to communicate effectively and work across different cultures and social groups
Positive outlook and ability to work well under pressure
Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience
Bachelor's degree in IT/Computing or equivalent work experience.

Job Responsibility

Proactively monitoring, identifying, investigating, and resolving technical incidents and problems
Managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken
Identifying, analysing, and logging issues before they escalate
Collaborating closely with other teams and clients to provide second-level support
Executing changes meticulously, understanding and mitigating risks, and contributing to the change management process with detailed documentation
Auditing incident and request tickets for quality, recommending improvements, and identifying tasks for automation
Handling client escalations with professionalism
Assisting in disaster recovery functions and tests when necessary
Helping drive the optimization of efforts by working with automation teams and supporting L1 Engineers
Contributing to various projects, ensuring that all changes are approved.

Fulltime

Cross Technology Managed Services Engineer (L2)

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play ...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Moderate-level experience in managed services roles handling cross-technology infrastructure
Knowledge of ticketing tools, preferably ServiceNow
Familiarity with ITIL processes and experience working with vendors and third parties
Proficiency in planning activities and projects, taking changing circumstances into account
Ability to work longer hours when necessary and adapt to changing circumstances with ease
Proven ability to communicate effectively and work across different cultures and social groups
Positive outlook and ability to work well under pressure
Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience
Bachelor's degree in IT/Computing or equivalent work experience

Job Responsibility

Maintain clients' IT infrastructure and systems
Proactively monitor, identify, investigate, and resolve technical incidents and problems
Restore services and ensure clients' satisfaction
Manage work queues, address incidents and requests within agreed SLAs, and update tickets with actions taken
Identify, analyze, and log issues before they escalate
Collaborate closely with other teams and clients to provide second-level support
Execute changes meticulously, understand and mitigate risks, and contribute to the change management process with detailed documentation
Audit incident and request tickets for quality, recommend improvements, and identify tasks for automation
Handle client escalations with professionalism
Assist in disaster recovery functions and tests when necessary

Fulltime

Cross Technology Managed Services Engineer (L2)

Join NTT DATA as a Cross Technology Managed Services Engineer (L2) and play a cr...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Moderate-level experience in managed services roles handling cross-technology infrastructure
Knowledge of ticketing tools, preferably ServiceNow
Familiarity with ITIL processes and experience working with vendors and third parties
Proficiency in planning activities and projects, taking changing circumstances into account
Ability to work longer hours when necessary and adapt to changing circumstances with ease
Proven ability to communicate effectively and work across different cultures and social groups
Positive outlook and ability to work well under pressure
Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience
Bachelor's degree in IT/Computing or equivalent work experience.

Job Responsibility

Maintaining and optimizing clients' IT infrastructure
Incident management
Collaborating with diverse teams
Ensuring client satisfaction
Proactively monitoring, identifying, investigating, and resolving technical incidents and problems
Managing work queues
Addressing incidents and requests within agreed SLAs
Updating tickets with actions taken
Identifying, analyzing, and logging issues before they escalate
Providing second-level support

Fulltime

Cross Technology Managed Services Engineer (L2)

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will be re...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree in IT or equivalent experience

Job Responsibility

Maintaining clients' IT infrastructure
Proactively monitoring and resolving technical incidents
Managing work queues
Collaborating with teams
Ensuring service quality through effective communication and documentation

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