Cross Technology Managed Services Engineer L2 Job at NTT DATA (Mumbai)

L2 Network Engineer

Hewlett Packard Enterprise is seeking a skilled L2 Network Engineer to support h...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Strong understanding of LAN and WLAN networking protocols and technologies, including switching, routing and security
hands-on experience with Aruba Central, Security Service Edge (SSE), and ClearPass, focusing on network security, wireless infrastructure, and network management solutions
Excellent verbal and written communication skills
Experience in troubleshooting in a technical environment
Excellent analytical and problem-solving skills
Software and hardware knowledge of VMware, computing, and storage
Ability to mentor new agents and contribute to technical action plans
Industry Experience 5-8 years in managing the aspects of remote delivery in the professional services delivery
In-depth knowledge of Aruba Network switches, features, and functionalities
Well recognized industry certifications beneficial, ACMX, CCIE/CWNP preferred

Job Responsibility

Provide expert-level support for complex network issues, collaborating with cross-functional teams to resolve problems promptly
Perform initial diagnosis and basic troubleshooting of port connectivity issues, link flaps, and device status
Coordinate with vendors or OEM TAC (Aruba/HPE) for RMA or known issue identification
Support routine tasks such as patch management, backups, and firmware checks under supervision
Assist in maintaining physical network infrastructure
Stay updated on Aruba OS-CX CLI basics and assist in minor configuration verifications
Help in root cause analysis of defects/issues and facilitate product release/roll-out
Work closely with development teams to identify and resolve problems.

What we offer

Health & Wellbeing benefits
Personal & Professional Development opportunities
Inclusive work culture.

Fulltime

Cross Technology Managed Services Engineer (L2)

Join NTT DATA as a Cross Technology Managed Services Engineer (L2) and play a vi...

Location

Indonesia , Jakarta Selatan

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Moderate-level experience in managed services roles handling cross-technology infrastructure
Knowledge of ticketing tools, preferably ServiceNow
Familiarity with ITIL processes and experience working with vendors and third parties
Proficiency in planning activities and projects, taking changing circumstances into account
Ability to work longer hours when necessary and adapt to changing circumstances with ease
Proven ability to communicate effectively and work across different cultures and social groups
Positive outlook and ability to work well under pressure
Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience
Bachelor's degree in IT/Computing or equivalent work experience

Job Responsibility

Maintain clients' IT infrastructure and systems
Proactively monitor, identify, investigate, and resolve technical incidents and problems
Restore services and ensure client satisfaction
Manage work queues and address incidents and requests within agreed SLAs
Update tickets with actions taken
Identify, analyse, and log issues before they escalate
Collaborate with other teams and clients to provide second-level support
Execute changes meticulously, understanding and mitigating risks
Contribute to the change management process with detailed documentation
Audit incident and request tickets for quality

What we offer

Workplace embraces diversity and inclusion
Place where you can grow, belong and thrive

Fulltime

Cross Technology Managed Services Engineer L2

The Cross Technology Managed Services Engineer (L2) at NTT DATA is responsible f...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Moderate-level experience in managed services roles handling cross-technology infrastructure
Knowledge of ticketing tools, preferably ServiceNow
Familiarity with ITIL processes and experience working with vendors and third parties
Proficiency in planning activities and projects, taking changing circumstances into account
Ability to work longer hours when necessary and adapt to changing circumstances with ease
Proven ability to communicate effectively and work across different cultures and social groups
Positive outlook and ability to work well under pressure
Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience
Bachelor's degree in IT/Computing or equivalent work experience

Job Responsibility

Maintaining IT infrastructure and systems
Proactively monitoring, identifying, investigating, and resolving technical incidents and problems
Restoring services
Managing work queues
Addressing incidents and requests within agreed SLAs
Updating tickets with the actions taken
Identifying, analysing, and logging issues before they escalate
Collaborating closely with other teams and clients to provide second-level support
Executing changes meticulously, understanding and mitigating risks
Contributing to the change management process with detailed documentation

Fulltime

Cross Technology Managed Services Engineer

The Cross Technology Managed Services Engineer (L3) at NTT DATA is responsible f...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Extensive Managed Services experience handling complex cross-technology infrastructure
Strong understanding of ITIL processes
Proven experience working with vendors and/or third parties
Ability to communicate and work across different cultures and social groups
Effective planning skills, even in changing circumstances
Positive outlook and ability to work well under pressure
Active listening skills and adaptability to changing client needs
Client-focused approach to create positive client experiences throughout their journey
Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)

Job Responsibility

Provide exceptional service to clients by proactively identifying and resolving technical incidents
Ensure client infrastructure is configured, tested, and operational
Perform pre-emptive service incident resolution, product reviews, and operational improvements
Manage high-complexity tickets, perform advanced tasks, and provide diverse solutions while ensuring zero missed service level agreement (SLA) conditions
Mentor junior team members and work across various technology domains such as Cloud, Security, Networking, and Applications
Conduct necessary checks, apply monitoring tools, and respond to alerts, identifying issues before they become problems
Log incidents with the required level of detail, analyse, assign, and escalate support calls
Proactively identify opportunities for optimization and automation, ensuring continuous feedback to clients and affected parties
Create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks
Provide inputs to automation teams to reduce manual efforts

Fulltime

New

Cross Technology Managed Services Engineer

As a Cross Technology Managed Services Engineer (L3) at NTT DATA, you will play ...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Extensive Managed Services experience handling complex cross-technology infrastructure
Strong understanding of ITIL processes
Proven experience working with vendors and/or third parties
Ability to communicate and work across different cultures and social groups
Effective planning skills, even in changing circumstances
Positive outlook and ability to work well under pressure
Active listening skills and adaptability to changing client needs
Client-focused approach to create positive client experiences
Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)

Job Responsibility

Provide exceptional service to clients by proactively identifying and resolving technical incidents
Ensure client infrastructure is configured, tested, and operational
Manage high-complexity tickets and perform advanced tasks
Provide diverse solutions while ensuring zero missed service level agreement (SLA) conditions
Mentor junior team members
Work across various technology domains such as Cloud, Security, Networking, and Applications
Conduct necessary checks, apply monitoring tools, and respond to alerts
Log incidents with the required level of detail
Analyse, assign, and escalate support calls
Proactively identify opportunities for optimization and automation

Fulltime

Cross Technology Managed Services Engineer (L3)

As a Cross Technology Managed Services Engineer (L3) at NTT DATA, you will play ...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Extensive Managed Services experience handling complex cross-technology infrastructure
Strong understanding of ITIL processes
Proven experience working with vendors and/or third parties
Ability to communicate and work across different cultures and social groups
Effective planning skills, even in changing circumstances
Positive outlook and ability to work well under pressure
Active listening skills and adaptability to changing client needs
Client-focused approach to create positive client experiences throughout their journey
Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)

Job Responsibility

Provide exceptional service to clients by proactively identifying and resolving technical incidents
Ensure client infrastructure is configured, tested, and operational
Perform pre-emptive service incident resolution, product reviews, and operational improvements
Manage high-complexity tickets, perform advanced tasks, and provide diverse solutions while ensuring zero missed service level agreement (SLA) conditions
Mentor junior team members and work across various technology domains such as Cloud, Security, Networking, and Applications
Conduct necessary checks, apply monitoring tools, and respond to alerts, identifying issues before they become problems
Log incidents with the required level of detail, analyse, assign, and escalate support calls
Proactively identify opportunities for optimization and automation, ensuring continuous feedback to clients and affected parties
Create knowledge articles for frequent tasks/issues and train junior team members
Provide inputs to automation teams to reduce manual efforts

What we offer

Workplace embraces diversity and inclusion
A place where you can grow, belong and thrive

Fulltime

Managed Services Cross Technology Engineer

The Managed Services Cross Technology Engineer (L3) is responsible for providing...

Location

India , New Delhi

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
Seasoned Managed Services experience handling complex cross technology infrastructure
Seasoned experience required in Engineering function within a medium to large ICT organisation
Seasoned working knowledge of ITIL processes
Seasoned experience working with vendors and/or 3rd parties
Ability to communicate and work across different cultures and social groups
Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
Ability to maintain a positive outlook at work
Ability to work well in a pressurized environment

Job Responsibility

Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational
Performs necessary checks, apply monitoring tools and respond to alerts
Identifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail
Assists in analysing, assigning, and escalating support calls
Investigates third line support calls assigned and identify the root cause of incidents and problems
Reports and escalates issues to 3rd party vendors if necessary
Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
Proactively identifies opportunities for work optimization including opportunities for automation of work
Coaches L2 teams for advance technical troubleshooting and behavioural skills
May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines

Fulltime

Cross Technology Managed Services Engineer (L2)

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will be re...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree in IT or equivalent experience

Job Responsibility

Maintaining clients' IT infrastructure
Proactively monitoring and resolving technical incidents
Managing work queues
Collaborating with teams
Ensuring service quality through effective communication and documentation

Cross Technology Managed Services Engineer L2

NTT DATA

Location:
India , Mumbai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 01, 2026

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