Cross Technology Managed Services Engineer (L2)

Cross Technology Managed Services Engineer (L2) - System Automation

NTT DATA

Location:
Singapore , Singapore

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Managed Services Cross Technology Engineer (L2/L3) – Systems Automation is a developing or seasoned engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2/L3) is able to restore service to clients. This role is the core modern infrastructure engineer automating the entire system delivery and operations lifecycle. The primary objective of this role is to proactively work on automation aspects of work focusing on Systems relating to the operations. Also to work on client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2/L3) focuses on automation, infrastructure management, continuous delivery, and system reliability. Also as a second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required.

Job Responsibility:

Automate the continuous integration, delivery, and deployment (CI/CD) pipelines (e.g., using Jenkins, GitLab CI)
Manage infrastructure provisioning using Infrastructure as Code (IaC) tools like Terraform across cloud platforms
Orchestrate and manage application deployment using Docker and Kubernetes (K8s)
Implement configuration management (e.g., Ansible) for server hardening, patching, and maintaining system state
Design and maintain robust Observability solutions (monitoring, logging, tracing) for production systems
Ensure system reliability, scalability, and performance through automation and proactive tuning
Develop automation scripts (e.g., Python, Bash) to reduce manual operational toil
Proactively monitors the work queues
Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA
Updates tickets with resolution tasks performed
Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner
Captures all required and relevant information for immediate resolution
Provides second level support to all incidents, requests and identifies the root cause of incidents and problems
Communicates with other teams and clients for extending support
Executes changes with clear identification of risks and mitigation plans to be captured into the change record
Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift
Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management
Works with automation teams for effort optimization and automating routine tasks
Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
Identifies problems and errors before they impact a client’s service
Provides Assistance to L1 Engineers for better initial triage or troubleshooting
Leads and manages all initial client escalation for operational issues
Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items
Ensures all changes are carried out with proper change approvals
Plans and executes approved maintenance activities
Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles
Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort
May also contribute to / support on project work as and when required
May work on implementing and delivering disaster recovery functions and tests
Performs any other related task as required

Requirements:

Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
Relevant certifications include (but not limited to) - Microsoft Certified: Azure Administrator Associate
AWS Certified: Solutions Architect Associate
Veeam Certified Engineer
VMware certified Professional: DATA Centre Virtualization
Git, GitHub, GitLab CI/CD, Jenkins, GitHub Actions
Terraform
Ansible
Docker
Kubernetes (K8s)
Helm
Chef
Puppet
AWS CloudFormation
Prometheus
Grafana
ELK Stack (Elasticsearch, Logstash, Kibana)
Datadog
Splunk
New Relic
HashiCorp Vault (Secrets Management)
Python
Bash

What we offer:

Workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive
Part of a global company with experts in more than 50 countries
Access to a robust ecosystem of innovation centers as well as established and start-up partners

Additional Information:

Job Posted:
February 14, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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