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Cross Technology Managed Services Engineer (L1)

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NTT DATA

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Location:
South Africa , Durban

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests. Your aim? To ensure zero missed service level agreement conditions.

Job Responsibility:

  • Monitors client infrastructure and solutions
  • Identifies problems and errors prior to or when they occur
  • Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction
  • Investigates first line incidents assigned and identifies the root cause of incidents and problems
  • Provides telephonic or chat support to clients when required
  • Schedules maintenance activity windows for patching and configuration changes
  • Follows the required handover procedures for shift changes to ensure service continuity
  • Reports and escalates incidents where necessary
  • Ensures the efficient and comprehensive resolutions of incidents and requests
  • Updates existing knowledge articles or create new ones
  • Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities
  • May also contribute to / support on project work as and when required
  • May work on implementing and delivering disaster recovery functions and tests
  • Performs any other related task as required.

Requirements:

  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
  • Certifications relevant to the services provided
  • CCNA or relevant level 1 Network Security
  • Microsoft Certified, Azure Administrator Associate
  • VMware certified Professional: DATA Centre Virtualization
  • Google Cloud Platform (gcp)
  • A+ and N+ advantageous
  • End User Computing experience
  • 2-3 years experience with troubleshooting and providing the support required in security / network/ DATA center/ systems/ storage administration and monitoring Services within a medium to large ICT organization
  • Own Reliable Vehicle is a must for this role.
  • Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, DATA Centre, Telephony, etc.)
  • Basic knowledge of ITIL processes.

Nice to have:

  • CCNA or relevant level 1 Network Security
  • Microsoft Certified, Azure Administrator Associate
  • VMware certified Professional: DATA Centre Virtualization
  • Google Cloud Platform (gcp)
  • A+ and N+ advantageous
  • End User Computing experience

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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